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BMW of Freehold - Service Center

Freehold, NJ

4.8
200 Reviews

200 Reviews of BMW of Freehold - Service Center

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November 28, 2023

Prompt, courteous and very knowledgeable. James Cathers was beyond helpful and went out of his way to deliver excellent service. More

by Dennis Waggner
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
Nov 29, 2023 -

BMW of Freehold responded

Hi Dennis! It's great to know that James was prompt, courteous, knowledgeable, and delivered excellent service and was so helpful during your visit at BMW of Freehold. Thanks for sharing your experience and we hope to see you again!

November 28, 2023

James was very courteous, he didn't even flinch when I told him I was getting a message that the keyfob battery was low. His estimated time to preform the service was right on point. I would like to thank More

by anthony3c2d
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
Nov 29, 2023 -

BMW of Freehold responded

Hi Anthony! It's great to know that James and our team at BMW of Freehold were able to provide you with the excellent service we strive for. We appreciate your loyalty over the years! We hope to see you again for more great visits!

November 27, 2023

The process took very long and most issues where delt with. The one issue that wasn't resolved was about the 12v outlet still not working. (Upsestting) all other issues where taken care of with plesure. More

by BERISHRAPAPORT
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
Nov 29, 2023 -

BMW of Freehold responded

Hi Berishra! We appreciate your feedback and patience during the process at BMW of Freehold. We're glad to know most issues were resolved, but we apologize for any inconvenience with the 12v outlet. Please feel free to reach out so we can address this concern properly! Thank you, Frank Ghusson - Service Manager - fghusson@dchusa.com

November 27, 2023

Excellent we definitely recommend them to friends Everybody had to dealership was very polite and helpful. They did what they said they would do and did it on time. Would definitely recommend them to More

by arrothman
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laude Arnaldi
Nov 27, 2023 -

BMW of Freehold responded

Hi! We're so glad to know you had a positive experience at BMW of Freehold and appreciate your recommendation! Our team always aims to deliver top-notch service. Thanks for the support, we look forward to serving any friends you send our way!

November 27, 2023

Everyone was extremely friendly and thorough. They made it a painless experience, not like going to the dentist or doctor having to wait a half hour in the waiting room, 15 minutes in a small roo More

by John Corbo
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justine Ammiano
Nov 27, 2023 -

BMW of Freehold responded

John, we're glad to know your experience at BMW of Freehold was smooth and enjoyable. Our team always aims to provide top-notch service without the wait! Thanks for sharing this positive feedback with us. We hope to see you again soon for more efficient visits!

November 27, 2023

Everyone was extremely friendly and thorough. They made it a painless experience, not like going to the dentist or doctor having to wait a half hour in the waiting room, 15 minutes in a small roo More

by John Corbo
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justine Ammiano
Nov 27, 2023 -

BMW of Freehold responded

Hi John! We're delighted to know that our team at BMW of Freehold made your experience smooth and enjoyable. We always aim for clear communication and prompt service. Thanks for sharing! We hope to see you again soon!

November 25, 2023

Thomas Thomas Thomas. HE’S THAT GUY. HE GON MAKE SURE YOU STRAIGHT. I APPRECIATE YOU. This Kwasi More

by nanakwasi.x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas LaBarbara
Nov 27, 2023 -

BMW of Freehold responded

Hi Kwasi! Thank you for taking the time to leave us a review. It's great to hear that Thomas is that guy. We love hearing when our team at BMW of Freehold is doing amazing. We hope to see you again soon!

November 25, 2023

The service manage was very helpful in getting my problem resolved Love my BMW GOOD BYE More

by Ralphharley123
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
Nov 27, 2023 -

BMW of Freehold responded

Hi Ralph! Thanks for taking the time to leave us a review. It's great to hear that the service team at BMW of Freehold was very helpful and was able to fix your car. We hope to see you again!

November 24, 2023

I requested several services and not all were done. I am disappointed. BMW has a known problem with the M brakes and they still have not fixed it. More

by DRESILVERS
Recommend Dealer
No
Employees Worked With
Gregory Itkin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Itkin
Nov 27, 2023 -

BMW of Freehold responded

Hello. It's disappointing to read about your recent experience with several services not being completed. I would like to discuss this further with you so that I might learn more about your experience and work towards a resolution with you. Please reach out to me at the email below at your convenience. Thank you, Frank Ghusson - Service Manager - fghusson@dchusa.com

November 23, 2023

Superb It was a great experience. Everyone was polite, knowledgeable and helpful. It was a great experience. Everyone was polite, knowledgeable and helpful. I would purchase another c More

by EYEDOCBOB1
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laude Arnaldi
Nov 25, 2023 -

BMW of Freehold responded

Hello! We're delighted to know that you had a great experience with our team at BMW of Freehold. We strive to be polite, knowledgeable, and helpful. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Safe travels in your new car!

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