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BMW of Freehold - Service Center

Freehold, NJ

4.8
205 Reviews

205 Reviews of BMW of Freehold - Service Center

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June 18, 2024

I have dealt with Greg as a service representative for my vehicle for over 6 years and I’m happy to see he was promoted to service manager. It is well deserved and a long time coming as he is truly a people More

by Asanchezny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

BMW of Freehold responded

Asanchezny, we're delighted to hear about your positive experience with Greg over the years at BMW of Freehold. Thanks for sharing such kind words!

June 13, 2024

He is an awesome technician. His goes above and beyond to make sure his customers are happy and satisfied with work done on their cars. Very thorough in details. More

by Italiangirl0925
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gianluca Mirra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

BMW of Freehold responded

Hello! Thank you for the wonderful feedback! We're delighted to hear our technician at BMW of Freehold provided exceptional service and attention to detail. We appreciate your support and hope to see you again soon!

June 13, 2024

Great service provided by BMW OF Freehold Greg and his team are always there to help More

by Mom of 4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Forman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Lema-Hasing
Jun 18, 2024 -

BMW of Freehold responded

Hello! Thanks for letting us know that Greg and our team at BMW of Freehold provided great service! Come again soon!

June 13, 2024

Gian is one of the best BMW technicians and overall car mechanics I know. He is thorough and really know what he’s doing. He’s a pleasure to work with and always has a good attitude. More

by Blakehurst777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juwon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gianluca Mirra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Burrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Lema-Hasing, Christian Kowalczyk
Jun 18, 2024 -

BMW of Freehold responded

Hi Blake! Thank you for highlighting Gian's expertise and positive attitude! We're proud to have such a dedicated technician on our team at BMW of Freehold. We appreciate your feedback and look forward to serving you again!

May 09, 2024

Greg is an outstanding Assistant Service Manager. He is very caring and patient, and truly commiserates with your grief about something being wrong with the car. You can tell he loves what he does, More

by BonnieE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

BMW of Freehold responded

Hi Bonnie! We're delighted to know that Greg provided you with such a positive experience at BMW of Freehold. His dedication and passion for what he does truly shines through! Thanks for your kind words, we'll make sure they reach him. Come again soon!

April 22, 2024

I was contacted by Laude Arnaldi and everything was handled professionally and in a timely manner. Thank you again for your time on getting my repair covered by warranty. More

by Helder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

BMW of Freehold responded

Hello! We're glad to know that Laude Arnaldi and our team at BMW of Freehold were able to assist you with your warranty repair. It's great that everything was handled professionally and in a timely manner. Thanks for the positive feedback and come again soon!

April 13, 2024

In the midst of a family medical crisis, we discovered water accumulating in the body of our X3. Thankfully we trust the Freehold dealership and were able to work with Justine Ammiano. She managed the re More

by lucillemtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

BMW of Freehold responded

Hello! We're glad to know that Justine and our team at BMW of Freehold were able to assist you during such a challenging time. It's great hearing how smoothly the repair process went, allowing you not miss any important appointments. We look forward to seeing you again when it's time for your next X series!

March 11, 2024

Mohammad Awadallah is hands down the best Service Advisor I have ever had the pleasure of dealing with at any car dealership! He is so professional and caring towards customers. He understands issues and exp More

by PS
Recommend Dealer
Yes
Employees Worked With
Fernando Lema-Hasing, Mohammad (Moe) Awadallah, Thomas LaBarbara
Mar 12, 2024 -

BMW of Freehold responded

Hi Patricia! It's wonderful to know that Mohammad has been able to provide you with such exceptional service at BMW of Freehold. We appreciate your kind words and look forward to continuing this level of care in the future!

November 29, 2023

Maria was amazing very knowledgeable and super sweet, amazing customer service overall we had an amazing experience More

by CARINEN80
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laude Arnaldi
Nov 29, 2023 -

BMW of Freehold responded

Hi Carinen! We're delighted to know that Maria was amazing and our team at BMW of Freehold provided you with such a positive experience! Thank you for your kind words about the service. We hope to see you again soon!

November 29, 2023

The team got me in right away. Greg Itkin is great- always super to deal with. Got me in and out right away after I blew out 2 tires. Was able to get to an important meeting on tim More

by wilwon
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Itkin
Nov 29, 2023 -

BMW of Freehold responded

Hi Wilwon! We're glad to know Greg and our team at BMW of Freehold were able to assist you promptly. We understand how important your time is, so it's great you were able to get to your meeting! Thanks for the positive feedback and we hope to see you again soon!