BMW of Freehold - Service Center

I am very pleased with my service experience. The process was seamless and professional. Bobby Burrows’ expertise and professionalism, Master Elite, diagnosed and resolved my braking issue. The process was seamless and professional. Bobby Burrows’ expertise and professionalism, Master Elite, diagnosed and resolved my braking issue. More

I have all of my BMWs serviced by Nuno Marques at Freehold BMW. His knowledge, efficiency and expertise are second to nobody! His love for these high performance machines is evident by the way he c Freehold BMW. His knowledge, efficiency and expertise are second to nobody! His love for these high performance machines is evident by the way he cares for them. I feel very fortunate to have found him. More

Large clean dealership with strong inventory. Nuno is a fantastic master tech who has done nothing but great work on my car Nuno is a fantastic master tech who has done nothing but great work on my car More

I’ve dealt with both sales and service, both experiences have been absolutely dreadful, I’ve never experienced such lack of customer care. They barely treat you like a human here. Sales: When I came in l have been absolutely dreadful, I’ve never experienced such lack of customer care. They barely treat you like a human here. Sales: When I came in looking to purchase a brand new car I was treated so poorly and discriminated against for my age, the sales person did not take me seriously, I was 19 at the time, looking to purchase an M4 competition, sales person gave me one price, and did not negotiate with me at all, seemed completely uninterested the entire time and couldn’t wait for me to leave, so I did, and ended up purchasing a brand new M4 comp at open road BMW where I was treated like a valued customer. Service: When my car broke down I had it towed to BMW of freehold because it is the dealership closest to me, what a mistake that was. I was given 0 updates about my car for the entire week, reaching the service advisor was actually impossible, the communication was terrible and I was left in the dark while they had my $100,000 car in their shop. To get updates I would have to call the dealership several times, if a secretary was kind enough to answer the phone she would relay my message to the service advisor Justine, and she would message me back through text the following day. When I explained I wanted my car towed to a different dealership they told me I would have to setup the tow myself. Absolutely ridiculous and everyone in this dealership should be ashamed. Terrible business, you’ve lost me as a customer for life, if this is your first time purchasing a BMW, save yourself the headache and go anywhere else! More

Have had my vehicle serviced by Nuno many times. He is trustworthy, knowledgeable, and attentive. Highly recommend his work He is trustworthy, knowledgeable, and attentive. Highly recommend his work More

I have both on my vehicles serviced at BMW of Freehold, my 2018 540i M Sport and 2022 X5 M Sport. Nuno has been a great technician ensuring the car is repaired in a timely fashion. He prioritizes his custo my 2018 540i M Sport and 2022 X5 M Sport. Nuno has been a great technician ensuring the car is repaired in a timely fashion. He prioritizes his customers to create repeat business. I have a dealer 10 min from my home but will drive 40 mins to have Nuno repair my cars. Even oil changes are worth the extra time because I know the inspection will be done accurate and he will not push additional work that is not needed. He is an asset to BMW, he goes out of his way to speak to me personally and update me on the repairs. He is the reason I will be ordering another X5 when my lease expires in January. More

BMW of Freehold delivered outstanding service for my 4 Series, ensuring efficiency, professionalism, and a smooth experience throughout. Series, ensuring efficiency, professionalism, and a smooth experience throughout. More

Nuno has never failed to repair any of the many vehicles I have brought him over the last 15 years. In fact, I've referred all of my friends and family to Nuno and they have all left as happy customers with I have brought him over the last 15 years. In fact, I've referred all of my friends and family to Nuno and they have all left as happy customers with a new friend. More

Very kind reception with excellent directing to exactly where I need to go for my cars service. Tania always greets me with a laudable smile and seeks to provide help to all customers. The first person you where I need to go for my cars service. Tania always greets me with a laudable smile and seeks to provide help to all customers. The first person you see when walking in is Tania, which reinforces to any customer how excellent the service-and especially the people- are at the BMW of Freehold. More

My experience at the BMW of Freehold is that of excellent service, lots of communicated information, and something that many dealerships lack: general compassion for their customers. Roberto is the definitio service, lots of communicated information, and something that many dealerships lack: general compassion for their customers. Roberto is the definition of these rare values and he consistently upholds them. More