BMW of Freehold - Service Center

I would like to take time out to share my recent experience at BMW of Freehold. First of all, I have owned six BMW’s in the last 15 years, so I am used to excellent service. Due to the down economy experience at BMW of Freehold. First of all, I have owned six BMW’s in the last 15 years, so I am used to excellent service. Due to the down economy I have to hold on to my current BMW’s longer then I normally would. My service contract has expired on one of them. I’m at that dreaded milestone, “do I continue to bring my car to BMW or go outside to save money”. Well, I at least wanted BMW to diagnose the problem since I don’t really trust anyone else. Rich De leso, my service advisor did a great job of making me feel I brought it to the right place and keeping me posted on the state of the diagnoses. We soon found out the repair was going to be very expensive. I was going to pick the car up and get it repaired locally. But Rich got Frank Ghusson involved, who I’ve known since his days at Open Road BMW. He is an excellent service manager. He made some calls and found a way to get the repair done for a price that was within my budget. When I came to pick the car up it was very clean (including my dogs hair!). The car ran as well as the day I bought it! I mean you can really feel a difference. It was worth every penny. Thanks to Franks and Rich’s efforts I will continue to bring both my cars to Freehold, even the one I purchased at another dealership. I don’t believe I can get this kind of service anywhere else. Thanks Guys! Ray Blair Happy client More

I came in for service without an appointment and was greeted with kindness and warmth from the entire service staff. My service advisor Tony was especially helpful throughout the entire service experie greeted with kindness and warmth from the entire service staff. My service advisor Tony was especially helpful throughout the entire service experience. Since I came in without an appointment and did not have a loaner car reserved, Tony and Frank Ghusson , the service manager, somehow put something together and provided me a loaner vehicle that was nicer than my car. I really appreciate all their efforts and will keep coming here for service in the future. People like this make your dealership special!! More

Called in bmw freehold told them have a malfunction light was told to come in and i will be taken care of same day and all, just to come in and be told the total opposite. After expressing myself professiona was told to come in and i will be taken care of same day and all, just to come in and be told the total opposite. After expressing myself professionally about there lack of service and customer relations , I was proven correct by being cursed At with vulgar language and profanity by BMW manager Frank. Was told with a bunch of negative words and curses to get out of here we not going to help etc.... All my experiences with this dealership and manager came with hardship and leave with blood pressure problems. Do not recommend this dealership and service to my worst enemy. Will never Go to this BMW dealership freehold nor buy another BMW again because of this. More

I would like to encourage my fellow Central Jersey friends to visit BMW of Freehold when servicing their BMW. I visited the new / renovated service center and was overwhelmed by the level of service friends to visit BMW of Freehold when servicing their BMW. I visited the new / renovated service center and was overwhelmed by the level of service and comfort I experienced. I brought my 2010 X5 for a regular scheduled service and thought it would be a good time to visit BMW of Freehold. From the time I made my appointment, to the completion of my service, the experience was awesome. I arrived 30 minutes prior to my scheduled appointment and was immediately greeted and quickly processed. The entire staff made sure I had all that I needed and I was provided a detailed overview along with a very accurate schedule. They provided warm coffee but more importantly, had a nice quiet area where I could still make phone calls and respond to e-mail (the wireless signal was very strong). After the 1.5 hr service, my car was returned on-time and cleaner than it arrived. I would recommend BMW of Freehold to the entire Central New Jersey area… Go and enjoy… More

Dealership is beautiful. People are extremely friendly and helpful. Frank Ghusson helped me out with an issue I had with my car, and he was very well informed. I have always been pleased with the work and helpful. Frank Ghusson helped me out with an issue I had with my car, and he was very well informed. I have always been pleased with the work done on my cars. For such a busy dealer, they always get you in quickly, and Frank makes sure any difficult situation was settled. They understand that your time is important and work hard to make the drop off and pickup of you car as efficient as possible as well as providing an excellent working environment if you stay at the dealership while you car is being looked after. More

I had taken my BMW to another dealership for several years for service until I found out that my service manager (Allen Gin) switched jobs. Since he was no longer at my original dealership, I decided to years for service until I found out that my service manager (Allen Gin) switched jobs. Since he was no longer at my original dealership, I decided to take my 2004 325ci to BMW of Freehold for service. To my surprise, Allen had recently taken a job with BMW of Freehold. I'm extremely happy I gave BMW of Freehold a chance - the Dealership was immaculate, the people were freindly and my overall experience was better than my original dealership. My car was checked in immediately by the attendant and I received a call from Allen within an hour with a diagnosis. Allen and his manager also worked with me on my invoice to take advantage of any discounts they had to offer - saving me well over $100. I will be referring this dealership to anyone looking for a friendly, efficient and caring service experience. They have added another very satisfied customer to their list. More

I have been a freehold BMW customer for 10 years and I can say that I have always had more than pleasant experiences the. David Nagel is usually the rep that I always have take care of any issues that I can say that I have always had more than pleasant experiences the. David Nagel is usually the rep that I always have take care of any issues that I may have. He always makes sure that I leave there happy. I never feel like I have been taken advantage of and that only the problem is taken care of. I highly recommend the staff and the quality of work. Keep up the good work Dave and staff More

I bought my car there in 1999.....has never been serviced I bought my car there in 1999.....has never been serviced anywhere else.....has 130,000 miles on it...... runs as well as when it was new......ha I bought my car there in 1999.....has never been serviced anywhere else.....has 130,000 miles on it...... runs as well as when it was new......have never had major repair bills.......only regular maintainance and brakes.... I could be a commercial for BMW and this dealer.....I believe that the quality of service as well as the quality of the vehicle is why I have such a long, successful history. More

My 7 series had a leak under the engine. Took car to BMW of freehold. After reviewing they call me and suggest me to replace several seals/gaskets. I asked him to go ahead. I picked the car after almost a w of freehold. After reviewing they call me and suggest me to replace several seals/gaskets. I asked him to go ahead. I picked the car after almost a week paid over 3K. next day checked the car there was pool of oil under the car again. Took the car back to dealership after a couple of days picked the car. Guess what! next day i saw pool of oil exactly same place under the car. Third time back again. Steve Abel called me after a few days and broke the news "Because there was a lot of oil so me couldn't figure out was the reason of the leak, your car is leaking thru Timing cover seal and it will cost you another 2,700". The thing which doesn't make any sense to me an authorize dealer doesn't have ability to pin point the problem? Instead of fixing the real problem they fixed the items I didn't even need and not even being responsible!I took car to other repair center they fixed the car for about 900.00 and told me whatever they did it was not even required. JUST WANT TO MAKE SURE NOBODY ELSE SHOULD BE RIPPED OFF LIKE I WAS. More