BMW of Freehold - Service Center

Had a very bad experience on my previous visit for service, explained my concerns with Rich and he did a great job. Thank you, Richard Ciszek service, explained my concerns with Rich and he did a great job. Thank you, Richard Ciszek More

I am very happy with the service and quality of work at Freehold BMW. This dealership has turned things around in the past 2 years. The new service team is outstanding. I have dealt with a few and they are Freehold BMW. This dealership has turned things around in the past 2 years. The new service team is outstanding. I have dealt with a few and they are all good. Currently, Issac is our service adviser. we are very pleased with Isaac, he explains the car issues well and makes good recommendations. He also returns calls promptly (my experience with other dealers was not that good in this area). More

I got a flat tire problem on the road, went to BMW of Freehold without in advance appointment. They would took my car in right away and replaced a new tire for me. Service adviser, Mr. Allen Gin is c Freehold without in advance appointment. They would took my car in right away and replaced a new tire for me. Service adviser, Mr. Allen Gin is courteous and very professional. More

I would like to give great thanks to service well done once again by Issac Crum who has taken care of my vehicles for the past year at BMW of Freehold. I have never been treated with such respect and prof once again by Issac Crum who has taken care of my vehicles for the past year at BMW of Freehold. I have never been treated with such respect and professionalism as I have with him as part of there team. Great Job!!! More

Tony is a knowlegeable service guy and went above and beyond to take care of my problem. I had a brake lens that was broken and he got the dealer to take care of it at no cost to me. Not a huge expense beyond to take care of my problem. I had a brake lens that was broken and he got the dealer to take care of it at no cost to me. Not a huge expense however customer service like that goes a long way. Thanks Tony! More

Whenever I walk into this dealership I'm always welcomed In and every one I deal with there remembers my name! Very friendly and helpful. . I spisificly deal with rich de leso he is my service advisor. Gr In and every one I deal with there remembers my name! Very friendly and helpful. . I spisificly deal with rich de leso he is my service advisor. Great service and they always have my car done very fast More

Rich is a great guy to have as a rep. He really cares about his customers and their needs. From the customer service area to the assortment of refreshments to free wifi, BMW of Freehold makes sure that y about his customers and their needs. From the customer service area to the assortment of refreshments to free wifi, BMW of Freehold makes sure that you are as comfortable as possible while you are there. More

I have dealt with Rich Deieso a number of times now and I have never experienced anything but outstanding service! Rich always does his best to get me in and out as quickly as possible without ever compromis have never experienced anything but outstanding service! Rich always does his best to get me in and out as quickly as possible without ever compromising the level of service I receive, which is excellent!! More

I would like to take time out to share my recent experience at BMW of Freehold. First of all, I have owned six BMW’s in the last 15 years, so I am used to excellent service. Due to the down economy experience at BMW of Freehold. First of all, I have owned six BMW’s in the last 15 years, so I am used to excellent service. Due to the down economy I have to hold on to my current BMW’s longer then I normally would. My service contract has expired on one of them. I’m at that dreaded milestone, “do I continue to bring my car to BMW or go outside to save money”. Well, I at least wanted BMW to diagnose the problem since I don’t really trust anyone else. Rich De leso, my service advisor did a great job of making me feel I brought it to the right place and keeping me posted on the state of the diagnoses. We soon found out the repair was going to be very expensive. I was going to pick the car up and get it repaired locally. But Rich got Frank Ghusson involved, who I’ve known since his days at Open Road BMW. He is an excellent service manager. He made some calls and found a way to get the repair done for a price that was within my budget. When I came to pick the car up it was very clean (including my dogs hair!). The car ran as well as the day I bought it! I mean you can really feel a difference. It was worth every penny. Thanks to Franks and Rich’s efforts I will continue to bring both my cars to Freehold, even the one I purchased at another dealership. I don’t believe I can get this kind of service anywhere else. Thanks Guys! Ray Blair Happy client More

I came in for service without an appointment and was greeted with kindness and warmth from the entire service staff. My service advisor Tony was especially helpful throughout the entire service experie greeted with kindness and warmth from the entire service staff. My service advisor Tony was especially helpful throughout the entire service experience. Since I came in without an appointment and did not have a loaner car reserved, Tony and Frank Ghusson , the service manager, somehow put something together and provided me a loaner vehicle that was nicer than my car. I really appreciate all their efforts and will keep coming here for service in the future. People like this make your dealership special!! More