Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
207 Reviews of BMW of Freehold - Service Center
Sort by
June 10, 2015
They "forgot" to tell you about warranty you have I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me I've moved couple of years to this area and never was really pleased from the service in this dealership. They never tried to go any extra mile for me, like my previous dealership in Mount Laurel, but it was convenient location for me. The last time was really disgusting. I've brought my 1.5 year BMW for a scheduled service, and mentioned that one of the tiers is loosing a pressure slowly. Mr. Allen Gin called me later that day, and said that it's FRT tire, and BMW doesn't allow to repair it (which is true). When I've asked how much will be the new tire for me, he said $450 + tax (I didn't buy a road hazard warranty and this is the full cost of the new tire). I was a little concerned about this estimate, and started my own research. It quickly appears, that ALL Flat Run Tires today, at least from Pirelli, have manufacture's road hazard warranty. I've called Pirelli customer service, and within 5 minutes got a response that any car dealership, that sells their tires, or sells cars, equipped with their tires, is an official Pirelli dealer and supposed to execute that warranty. Then I’ve stopped by Mr-Tire, the closest one to my home. They’ve called Pirelli and replaced my tire under the prorated warranty. Essentially, I had approximately half of the thread left on my tire, so it cost me 50% of the full tire price. In other words, Mr. Allen Gin “forgot” to mention the manufactures warranty, and was trying to get from me an additional 50% of the expensive tire cost, which is ~$196 + tax. Morever, I’ve spent another hour or so, and read carefully the BMW warranty book and the CD-ROM disk material, which comes with the car. Appeared, that all information about Pirelli road hazard warranty is there, and you can even get a claim form from the disc. BMW of Freehold immediately lost any trust and I will never service my car there again. While servicing a luxury reputable car in a certified dealership, I don’t want to do any additional research, read the fine print, be afraid of been overcharged, and etc… Please, be aware! More
by YD
Employees Worked With
Allen Gin
May 22, 2015
Effecient Process while still having personal service. BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advis BMW of Freehold moves you through their service process like a machine, but they don't lose touch of the personal touch especially with service advisors like Allen Gin. He is knowledgeable and cares about the Customer Experience - nails it every time. BMW of Freehold will not over sell you on anything, they just try to help you. Seems like an easy concept but I have been to other luxury brand dealerships (not BMW) and observed them trying to shake every last dime out of you - what a disappointment. Absolutely no disappointment at BMW of freehold, just good old fashion business where you are treated like they want you coming back long term and recommending them to others. More
by E90
Employees Worked With
Allen Gin
March 19, 2015
Great BMW service department and had a great experience Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two s Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two service advisors if I were being helped. They are respectful attentive and very customer service oriented. My service advisor Allen Gin has been the main reason I've continually returned to BMW of Freehold despite the dealership being farther than others and not having purchased my car there. He has always been respectful, explained the services to be performed in full length and always notified me as soon as my car was ready. I have had my car serviced by other BMW dealerships and I strongly recommend BMW of Freehold for vehicle services as theirs are unparalleled. Thank you again for the wonderful service. More
by Raymond
Employees Worked With
Allen Gin
March 18, 2015
schedule oppointment So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern a So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern and understanding that safety came first for the client and It would not be a problem for reschudeling at anytime. Once I arrived Mr. Chin help me with finding the problem with my vehicle. And at pick up he was very detail Who worked and the quality. I was very satisfied with Mr. K, Peng work. More
by Jonone156
Employees Worked With
Mr A. Chin and Mr K. Peng
December 23, 2014
Great Service from Service Advisor Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic quality. More
by dsmarth
Employees Worked With
Allen Gin, Service Advisor AND Kang Pang, Service technician
July 18, 2014
Impeccable service!! I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, directed step by step on where to go next, and helped by an amazing advisor, Allen Gin. He is full of knowledge, and kept me up to date with the status of my vehicle. I've been to other dealerships in Central Jersey, but none like this one...You can feel the friendliness, professionalism, and eagerness to help from everyone there. I was given a loaner vehicle, and was contacted by Allen as soon as my vehicle was finished being serviced. After being so impressed, I will only go to BMW of Freehold from here on out, and I have already and will continue to recommend it to others. Thank you again Frank Ghusson and your awesome Service team! More
by Rana Husein
Employees Worked With
Allen Gin, Frank Ghusson
May 28, 2014
Gratitude I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards c I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards cusomer service. Please note, Mr. Gin is the first service advisor that I have encountered that truly tries to validate my concerns about my 530XI. At the advice of Mr. Gin, he had made arrangements for Kang to take a test drive with me so that I can pinpoint my concern of the handling of my vehicle. Due to the test drive and going over my concerns and history of my auto, Kang was able to pinpoint and correct all necessary adjustments to my vehicle so that it would handle the way it should be. Please note, at the beginning when I was contemplating a new vehicle, it was either an Audi or BMW, due to my disappointment in my BMW, I was regretting my purchase and glad that my daughter did not listen to me when it was her time to purchase another new car. Because of Mr. Gin and Kang, they had restored my dedication as a consumer. More
by negi
Employees Worked With
Allen Gin
May 15, 2014
Good response by management We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the end an OK experience. More
by APATNAIK
Employees Worked With
Asok Patnaik
December 18, 2013
This is my 4th BMW, short story I needed my windshield wiper fluid filled. I stopped by around 5 o’clock, pulled into the service area and waited for someone to come out. I told them what I was there for wiper fluid filled. I stopped by around 5 o’clock, pulled into the service area and waited for someone to come out. I told them what I was there for and they sent some young kid (possibly a lot attendant) to fill it up. My car was freshly detailed, he then decided to rest this dirty plastic jug against my passenger fender as he filled up the tank. It didn’t ring any bells until I got home and decided to check the fender. I now have very deep scratched in my fender which I have not been able to get out with any grit compounds and cutting pads for my buffing machine. I take pride in every car I have, this kid didn’t, and either did the service advisors by sending a kid out to fill up the fluid. A couple of days ago I went with my sister to have her Hyundai serviced, by chance I was in the right place at the right time and got to see the technician fill u her windshield wiper fluid, surprisngling he didn’t rest the jug against her fender. Never did I see the day coming where your car was treated better at Hyundai than at BMW. More
by bmwe90
Employees Worked With
lot attendant
October 04, 2013
Very fast and clean. Air bag in passenger replaced and not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. Thanks More
by photobyjeff
Employees Worked With
Allen and Kang
