BMW of Freehold - Service Center

Great BMW service department and had a great experience Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two s Recently brought my car in for routine service and was more than pleased with the service I had received. As soon as I walked in, I was asked by two service advisors if I were being helped. They are respectful attentive and very customer service oriented. My service advisor Allen Gin has been the main reason I've continually returned to BMW of Freehold despite the dealership being farther than others and not having purchased my car there. He has always been respectful, explained the services to be performed in full length and always notified me as soon as my car was ready. I have had my car serviced by other BMW dealerships and I strongly recommend BMW of Freehold for vehicle services as theirs are unparalleled. Thank you again for the wonderful service. More

schedule oppointment So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern a So far I had to call and re schedule twice due to bad weather. I was able to reach again. Mr. Allen Chin in the service dept. who was very consern and understanding that safety came first for the client and It would not be a problem for reschudeling at anytime. Once I arrived Mr. Chin help me with finding the problem with my vehicle. And at pick up he was very detail Who worked and the quality. I was very satisfied with Mr. K, Peng work. More

Great Service from Service Advisor Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic Allen Gin, Service Advisor, is on top of his game; very good service; Kang Pang is a great engineer technician. Total customer satisfaction. Fantastic quality. More

Impeccable service!! I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, I took my 530 in for service today, and wow, am I amazed at the experience I had. Professionalism at its finest! I was greeted at the service garage, directed step by step on where to go next, and helped by an amazing advisor, Allen Gin. He is full of knowledge, and kept me up to date with the status of my vehicle. I've been to other dealerships in Central Jersey, but none like this one...You can feel the friendliness, professionalism, and eagerness to help from everyone there. I was given a loaner vehicle, and was contacted by Allen as soon as my vehicle was finished being serviced. After being so impressed, I will only go to BMW of Freehold from here on out, and I have already and will continue to recommend it to others. Thank you again Frank Ghusson and your awesome Service team! More

Gratitude I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards c I would like to take this opportunity to express my gratitude towards Mr. Allen Gin and Kang for their upmost professionalism and dedication towards cusomer service. Please note, Mr. Gin is the first service advisor that I have encountered that truly tries to validate my concerns about my 530XI. At the advice of Mr. Gin, he had made arrangements for Kang to take a test drive with me so that I can pinpoint my concern of the handling of my vehicle. Due to the test drive and going over my concerns and history of my auto, Kang was able to pinpoint and correct all necessary adjustments to my vehicle so that it would handle the way it should be. Please note, at the beginning when I was contemplating a new vehicle, it was either an Audi or BMW, due to my disappointment in my BMW, I was regretting my purchase and glad that my daughter did not listen to me when it was her time to purchase another new car. Because of Mr. Gin and Kang, they had restored my dedication as a consumer. More

Very fast and clean. Air bag in passenger replaced and not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. not a thing out of place when my car was returened. You wouldn't know it had been worked on. That's a good thing and the car was washed it needed it. Thanks More

I worked with Frank on my service issue and he was prompt and courteous. Just what I expected from a BMW representative. Thank you - Mark and courteous. Just what I expected from a BMW representative. Thank you - Mark More

Susan called to schedule my service and I had a conflict with scheduling on a weekday. Susan went above and beyond to accommodate my request. She spoke to the manager - called me back and arranged for me with scheduling on a weekday. Susan went above and beyond to accommodate my request. She spoke to the manager - called me back and arranged for me to have a free rental car while my vehicle is being serviced. I really liked the upbeat attitude and service provided by Susan. Really rare from a dealership especially on a Saturday. Thanks Susan - It was a pleasure dealing with you. Sagren More