BMW of Freehold - Service Center

Good response by management We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the We had a not so good experience with our initial service need but the service management team followed through with strong action, making this in the end an OK experience. More

This is my 4th BMW, short story I needed my windshield wiper fluid filled. I stopped by around 5 o’clock, pulled into the service area and waited for someone to come out. I told them what I was there for wiper fluid filled. I stopped by around 5 o’clock, pulled into the service area and waited for someone to come out. I told them what I was there for and they sent some young kid (possibly a lot attendant) to fill it up. My car was freshly detailed, he then decided to rest this dirty plastic jug against my passenger fender as he filled up the tank. It didn’t ring any bells until I got home and decided to check the fender. I now have very deep scratched in my fender which I have not been able to get out with any grit compounds and cutting pads for my buffing machine. I take pride in every car I have, this kid didn’t, and either did the service advisors by sending a kid out to fill up the fluid. A couple of days ago I went with my sister to have her Hyundai serviced, by chance I was in the right place at the right time and got to see the technician fill u her windshield wiper fluid, surprisngling he didn’t rest the jug against her fender. Never did I see the day coming where your car was treated better at Hyundai than at BMW. More

Always approachable,knowledgable and polite, willing to understand your needs. I can call it a continuity of care, from sales to Svs dept. They do care! understand your needs. I can call it a continuity of care, from sales to Svs dept. They do care! More

They are very nice guys. Always smile, listening. They tried their best to explain the situation about your car and to find the best solution to work on it. They are great.I have already told 2 of my frie tried their best to explain the situation about your car and to find the best solution to work on it. They are great.I have already told 2 of my friend go with them. Thanks a lot. More

I brought my BMW X5 for fixing the warning indicators at BMW of Freehold last week. Allen Gin and Kang Peng’s personalized customer service and hospitality were really appreciated. They took their time to BMW of Freehold last week. Allen Gin and Kang Peng’s personalized customer service and hospitality were really appreciated. They took their time to go the extra mile for me. Their patience and detail oriented had not gone unnoticed. Thank you for providing me with top-notch service. More

I recently took my 2013 M3 coupe in for its break in (1,200) mile service. The Service Advisor Tony S. made sure that all of the proper items were serviced (trans fluid, diff fluid , etc;) and the veh (1,200) mile service. The Service Advisor Tony S. made sure that all of the proper items were serviced (trans fluid, diff fluid , etc;) and the vehicle was serviced in a decent amount of time. Great to find a dealer so close to home where I can have my car serviced by trustworthy people. More

Long gone are the days of rude, intimidating customer Long gone are the days of rude, intimidating customer service in sales and especially service. Years ago the svc dept was very rude. I received ba Long gone are the days of rude, intimidating customer service in sales and especially service. Years ago the svc dept was very rude. I received bad customer service a couple of years ago and reflected that in a survey and was confronted about it by two svc advisors and I was l was verbatim told to not do it again. Needless to say I warned everyone that would listen about the horrid cust. svc at bmw and found I was not alone, a ton of women I asked felt the same way. Jump to today. I wanted a preowned larger vehicle for the winter. I mentioned this to Isaac in passing who offered to set me up with sales. Isaac btw is awesome! I really wish I would have met him alot sooner, every service appt went from my dreading the process to feeling uber comfortable with calling poor Isaac 3 times a day, everytime he was polite and friendly. Such a breath of fresh air. Rob and John in sales, and Dennis in finance went above and beyond to get me a great deal in exactly what I wanted. Even more than I asked for! I had to tell the General Manager Dori (who is also a doll) that I couldn't believe this is the same BMW from 2 years ago. This place is super female friendly. I drove in by myself, on a whim, on the way home from work just to see what was in stock. I did not think I would walk out with a good deal on exactly what I wanted. I am blessed that I did. This was the first time ever I have been car shopping and not felt like I needed a pokerface and a calculator. I am now raving about this place and couldn't be happier. I am a big believer that customer service must be top notch especially in this economy and am happy to say that I finally found a dealer that offers honest, friendly service which can be rare in this industry. Its obviously a business and they have to make a living, but I was not taken for a ride or pressured at all. Isaac, John, Rob and Dennis made this experience as pleasant as possible, and Rob even helped me clean out my toddler ridden trade in and move my belongins over to the new car!! Absolute best customer service ever. More