BMW of Freehold - Service Center

Top noch problem solving experience You can really determine the overall quality of a dealer from how they resolve problems. My family and I have been customers of BMW of Freehold for so You can really determine the overall quality of a dealer from how they resolve problems. My family and I have been customers of BMW of Freehold for some time now and until this point never had a problem. When I spoke with the General Sales Manager Dori Dado regarding an issue he immediately investigated and resolved it to my satisfaction. I found him to be sincere, professional, and polite. He is truly an asset to the dealership. More

Ultimate sales and service for the ultimate driving machine! From start to finish...Freehold BMW has treated me with the ultimate service! Professional, dependable, and knowledgeable! Great car but these folks m From start to finish...Freehold BMW has treated me with the ultimate service! Professional, dependable, and knowledgeable! Great car but these folks make you family and a customer for life. More

No matter what you need My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try My boyfriend and stopped in a few days ago looking for "M" sticker. We had been unsuccessful in finding one any where else so we figured we would try one last place. We were greeted and directed to the parts department professionally and kindly. The receptionist at the desk had some one come out from parts immediately and was very pleasant. The parts advisor knew exactly what we needed and was great about making sure it was perfect. Overall this is a perfect example of wonderful professional service no matter what the customer need may be. More

Excellent Service & Advisor One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is exce One of the best service department I've been to. I've been coming here for 3 years now to service my 650i and 535IX and the quality of service is excellent. My service advisor, Allen Gin, is superb with great customer care and professionalism. He tends to my issues quickly and efficiently. One of the best service advisor around. Basically, the entire service department is fantastic & the mechanics are great. Great staff all around including the sales department More

Alen Gin at the service is excellent I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has co I live in West Orange and although there are other dealerships closer I chose to drive down there (and add the miles) because of Allen Gin. He has continuously provided us with exceptional service for 5 years now. He is the only reason that I rated 5 stars. I cannot say the same for their sales dept. Roula More

Great Customer Service Allen Gin Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service Hi my name is Karen and if you ever need an experienced and caring adviser Allen Gin is the guy to go to. Not only does he give great customer service, but he is someone that is very understandable and can talk to. He explains everything in detail, and with layman's term so you don't leave confused. He answers your questions fully and is patient when he does. What also made me recommend him fully was that I had an issue with my incompetent warranty (not BMW's' wish I had one though) and after I've explain to him my situation, and he went out of his way and took care of me when I needed it the most. It was very appreciated, and when I need to get my vehicle serviced again, (second visit, but for something different, first one was excellent as well which was why I specifically ask for Allen) I will be going back to BMW Freehold and I will be asking for Allen Gin. Highly recommended. More

Excellent service Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer fre Allen Gin has always taken care of me and provide exceptional service. I live in white plains and could go to white plains dealership, but prefer freehold. Thanks Allen More

A good ecperience A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reaso A very fair dealership, Had some problems initially but the service manager called me and we discussed it and he took care of them in a fair and reasonable manner. More

Alan Gin Service representative OUTSTANDING Alan Gin, service representative of BMW OF FREEHOLD goes above and beyond mormal responsibility to insure customer satisfaction. He understands how Alan Gin, service representative of BMW OF FREEHOLD goes above and beyond mormal responsibility to insure customer satisfaction. He understands how to communicate and connect with people!!! More