Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
205 Reviews of BMW of Freehold - Service Center
Sort by
December 15, 2017
Too many people sitting around doing nothing I had my 645ci car towed here recently. I was not familiar with this dealership as I am from out of town. I entered the dealership while the car was I had my 645ci car towed here recently. I was not familiar with this dealership as I am from out of town. I entered the dealership while the car was still on the tow truck. I explained to a female service person that my car was not accelerating at all. We asked where we should have the tow truck driver unload the car.She told us just drop it right where it is. We did so only to have someone in the sales garage belittle the driver for dropping it there. After that it took a long time for someone in service to help us. We were told that we could rent a car and only the first 24 hrs would be covered. He (Greg) then said that they would look at the car to see if they could ascertain the problem. This was after telling us that the SMG transmission was a terrible one. That took a long time. Finally Greg told us the SMG module was burnt out. He suggested we have it fixed and wait. Well, it took over an hour, but finally the car was fixed. He told us it was being washed. A half hour later he walked me to the cashier. I paid and asked where the car would be. She said in the covered service area. We walked there to find no car. It was in the lot blocked by two other cars. God only knows how long it had been sitting there. 4 hours total in the dealership! So many of the service personnel were doing nothing but hanging around in a big group. Very terrible experience overall. More
by nancyg
Employees Worked With
December 14, 2017
best of the best the best service department that anyone can find.. the loaner car was perfect. the expertise of service is second to none. after service ta car came o the best service department that anyone can find.. the loaner car was perfect. the expertise of service is second to none. after service ta car came out clean as a wisle More
by king
Employees Worked With
Frank Ghusson, Laude Arnaldi
November 28, 2017
Outstanding services! Allen gin and Kang Peng customer service and knowledge of BMW is of the highest caliber. Their skills include superb attention to details, they are fr Allen gin and Kang Peng customer service and knowledge of BMW is of the highest caliber. Their skills include superb attention to details, they are friendly and wonderfully patient. More
by JoAlF4
Employees Worked With
Kang Peng, Allen Gin
November 24, 2017
Don't bother buying extended warranties it will never cover It is clear that technology has made these vehicles pretty much not needing any service from the dealerships as in the past, it boils down to even the It is clear that technology has made these vehicles pretty much not needing any service from the dealerships as in the past, it boils down to even the services "suggested" by the manufacturer are not really necessary as per the dealer advisors. When I bought the extended warranty the lady at the cash desk said, just on a simple break damage you will clear the expense, it is well worth it. My story starts back in January 2016 when my BMW 535 started making grinding noise on the breaks which was not good at all and requested an appointment for service, as you all know there is never an appointment when you need it, but when there is an opening at the dealership. Brought the vehicle in and requested to also do what it showed it was on the manual's Standard Scope Service based on the mileage: Vehicle Check, Air Cleaner Service, Brake Fluid Service, Coolant Service, Engine Oil Service, Front Brake Service, Micro-filter/Cabin Filter Replacement, Rear Brake Service, Wiper Blade Replacement (Front) The answer was: I apologize for the delay. I checked if the vehicle is due for any regular maintenance and it is not due at this time. Everything on the vehicle is up to date. I will let you know when the other repairs are completed. Now the meaning of due gets blurred and delayed very conveniently by the dealership, the quick assessment was the breaks in the front were busted and all due to a caliper failure. which made the whole thing disqualify for any kind of "under warranty" service. So I got nailed for calipers, rotors, breaks and so on. There was never a warning signal from the computer sensors of the car showing any warning regarding the breaks, only my common sense made me bring it in. Needless to say very apologetically the dealership washed their hands and even as the vehicle, according to the manufacturers warranty required break service, THERE WAS NOTHING THEY COULD DO. Excuse me but charge me for the caliper part of the invoice but the rest is supposed to be under warranty. I tried to communicate with them as follows:"I would also appreciate if you get me the disclaimer for the caliper issue in the extended program, as I could not find it. as you may imagine once the caliper breakdown, and the break pads start to rub off the rotor the sensor should have been triggered and the warning should have been present to warn the consumer of the issue at hand, wouldn't you agree? hence there would not be any damage done to the rotor" By the way BMW the manufacturer is even worst to respond as they don't really have anybody interested in hearing your issues as a consumer, where a brand of this caliber should have been all over this. I have moved on and will never buy a BMW again just for the lack of respect and interest the manufacturer showed. More
by jucalo
Employees Worked With
Mike Rossi
October 22, 2017
Great Service The service advisor Allen Gin explained to me every detail about how important of recall services need to do, and the technician Kang Peng did great j The service advisor Allen Gin explained to me every detail about how important of recall services need to do, and the technician Kang Peng did great jobs to my car every time. They both make me to get strong confidence to BMW and dealer of BMV freehold !! More
by SINKWAN LAU
September 30, 2017
Incredible Experience Kang and Allen were both really helpful in helping us to recharge our key. We were really panicking when the battery to our key started to die, and th Kang and Allen were both really helpful in helping us to recharge our key. We were really panicking when the battery to our key started to die, and the two of them did a great job to reassure us on what to do, and also in replacing our keys for free! Normally, this is a service that costs $20+, so we really appreciated the service. They were both very personable and we highly recommend anyone to them. More
by willwang84
Employees Worked With
Kang, Allen
September 21, 2017
***** As usuall best experince ****** Allen Gin is the best service advisor I have ever worked with all over USA. He goes out of his way to be helpful. He is extremely knowledgeable, profe Allen Gin is the best service advisor I have ever worked with all over USA. He goes out of his way to be helpful. He is extremely knowledgeable, professional and at the same time, caring. I would recommend him to anyone in need of service at BMW of Freehold. Also They have the best loaner cars, and when I go there I feel I am surrounded by my family. More
by Mohammed Ali
Employees Worked With
Allen Gin
September 15, 2017
Outstanding Service! I always have my car serviced at Freehold BMW. They always provide excellent quality of work and always deliver outstanding service! That's why I take I always have my car serviced at Freehold BMW. They always provide excellent quality of work and always deliver outstanding service! That's why I take my car to no other place but Freehold BMW. More
by DLBB
Employees Worked With
Justine Falica
August 31, 2017
2004 BMW 325 CI SERVICE EXPIRENCE I recently purchased a 2004 BMW 325 ci, I noticed their was a open recall on my airbag. So I contacted the service department to make a appointment. L I recently purchased a 2004 BMW 325 ci, I noticed their was a open recall on my airbag. So I contacted the service department to make a appointment. Living in the area its 5 miles from my house. I called and Justine picked up the phone after 1 ring I was surprised most other dealers I 've used in the past you go to voicemail. I explained my issue she got me the same night prior to their close. The treatment was outstanding I felt like I bought the car at their store. I left in a loaner the next morning I received a text stating my car was complete it also had recommendations for work required. I was very impressed with the professionalism on the entire process. The icing on the cake was the was Justine explained all the issues with my car that need to be addressed she gave me a fair pricing what more could anyone ask for. Freehold BMW should proud to have such a good employee who actually cares about the customer needs. So thank Justine Great job and you'll see me in the short future to get the other repairs completed!!! More
by momsson
Employees Worked With
Justine in service
August 20, 2017
Great service experience I recently had my X5 serviced and Allen Gin gave me a great experience. The repairs were done right and everything went just as it should. Allen is th I recently had my X5 serviced and Allen Gin gave me a great experience. The repairs were done right and everything went just as it should. Allen is the best advisor!! More
by PaulyD728
Employees Worked With
Allen Gin
