BMW of Freehold - Service Center

Justine is simply amazing. I was in a bind when my alternator belt broke and I was suppose to go on vacation the next day. I called if I could drop off my car and Justine was s I was in a bind when my alternator belt broke and I was suppose to go on vacation the next day. I called if I could drop off my car and Justine was sure I will take care of everything you go have a great vacation. When I came back, my car was good as new and back on the road again. Justine, you're the best! Thank you, Charlie Milo More

5 Star review, enabled by my service advisor Mohammad Hamad. The key ingredient to any business, but especially an automobile dealership is personalized customer service. Very few people can do it becaus Hamad. The key ingredient to any business, but especially an automobile dealership is personalized customer service. Very few people can do it because it cant be trained, it really has to come natural to be be effective. Mohammad delivers service excellence with a high level of class and sophistication. He could easily work at any high end luxury dealership including Lamborghini, Porsche, Bentley... More

They were excellent! Justine was very good she answered every question I had about my car was super nice entire time thank you again. BMW 540i customer they did me a huge Justine was very good she answered every question I had about my car was super nice entire time thank you again. BMW 540i customer they did me a huge favor and fixed my car from another dealer More

BMW of freehold is a great dealership. Nuno is an awesome Master tech and communicates very well every time I am having work completed. I’ve owned many cars of all brands and Nuno is by fa Nuno is an awesome Master tech and communicates very well every time I am having work completed. I’ve owned many cars of all brands and Nuno is by far the best mechanic I’ve dealt with. More

Coming to BMW Freehold is always a wonderful experience, everyone is so friendly & kind! The technician who works on my car, Bobby is always so thorough and efficient & always takes the time to explain to m everyone is so friendly & kind! The technician who works on my car, Bobby is always so thorough and efficient & always takes the time to explain to me what it is that he is working on! BMW freehold always feels like family & I couldn’t recommend them enough! More

I am very pleased with my service experience. The process was seamless and professional. Jared DeWees was very informative, supportive, and patient. He answered all my questions providing thoroug The process was seamless and professional. Jared DeWees was very informative, supportive, and patient. He answered all my questions providing thorough and easy to understand explanations. More

I am very pleased with my service experience. The process was seamless and professional. Bobby Burrows’ expertise and professionalism, Master Elite, diagnosed and resolved my braking issue. The process was seamless and professional. Bobby Burrows’ expertise and professionalism, Master Elite, diagnosed and resolved my braking issue. More

I have all of my BMWs serviced by Nuno Marques at Freehold BMW. His knowledge, efficiency and expertise are second to nobody! His love for these high performance machines is evident by the way he c Freehold BMW. His knowledge, efficiency and expertise are second to nobody! His love for these high performance machines is evident by the way he cares for them. I feel very fortunate to have found him. More

Large clean dealership with strong inventory. Nuno is a fantastic master tech who has done nothing but great work on my car Nuno is a fantastic master tech who has done nothing but great work on my car More

I’ve dealt with both sales and service, both experiences have been absolutely dreadful, I’ve never experienced such lack of customer care. They barely treat you like a human here. Sales: When I came in l have been absolutely dreadful, I’ve never experienced such lack of customer care. They barely treat you like a human here. Sales: When I came in looking to purchase a brand new car I was treated so poorly and discriminated against for my age, the sales person did not take me seriously, I was 19 at the time, looking to purchase an M4 competition, sales person gave me one price, and did not negotiate with me at all, seemed completely uninterested the entire time and couldn’t wait for me to leave, so I did, and ended up purchasing a brand new M4 comp at open road BMW where I was treated like a valued customer. Service: When my car broke down I had it towed to BMW of freehold because it is the dealership closest to me, what a mistake that was. I was given 0 updates about my car for the entire week, reaching the service advisor was actually impossible, the communication was terrible and I was left in the dark while they had my $100,000 car in their shop. To get updates I would have to call the dealership several times, if a secretary was kind enough to answer the phone she would relay my message to the service advisor Justine, and she would message me back through text the following day. When I explained I wanted my car towed to a different dealership they told me I would have to setup the tow myself. Absolutely ridiculous and everyone in this dealership should be ashamed. Terrible business, you’ve lost me as a customer for life, if this is your first time purchasing a BMW, save yourself the headache and go anywhere else! More