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BMW of Fort Myers - Service Center
Fort Myers, FL
48 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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48 Reviews of BMW of Fort Myers - Service Center
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January 16, 2017
First service My brand new BMW was in for its first service yesterday (1/11). My service advisor was very nice and helpful. He said as I was leaving , I will have i My brand new BMW was in for its first service yesterday (1/11). My service advisor was very nice and helpful. He said as I was leaving , I will have it washed and vacuumed for you too. When I picked my vehicle up it was not washed or vacuumed. There were black scuff marks on my drive side door opening left behind from the service department. This isn't a BIG deal because it wasn't there for "detailing" but when you are told that it would be washed and vacuumed you kinda expect that it will be . My car is far from dirty or messy as it is washed each Sunday. I did mention to the valet and he said," I'm very sorry and I can get it wash right now for you if you have time". I didn't so I passed on his offer. Hopefully next time it will be washed and vacuumed. More
by Fstford302
Employees Worked With
Chad
January 15, 2017
Give me what I pay for A few months ago I took my BMW to Fort Myers due to extreme wear on the passenger front tire. After keeping the car for five days, I had a new tire, A few months ago I took my BMW to Fort Myers due to extreme wear on the passenger front tire. After keeping the car for five days, I had a new tire, and an alignment. About six months later, I took the car to another tire dealers due to wear on a rear tire. Imagine my shock to be told the car needed another alignment, and that there did not appear to be any physical evidence of a previous alignment. I immediately contacted BMW Fort Myers and requested proof of the paid for alignment they made, and also asked for an explanation of the extra 186 miles my car was driven during the five days they had it. Despite calls and emails to both BMW Fort Myers and BMW USA, I have received a record of an alignment that took place nearly three months after the actual date and which took place while I had the car. I've received no explanation regarding the miles, and over the past three months, only silence. More
by Richard 335i
Employees Worked With
Service manager, Jose
August 14, 2014
BAD BAD BAD Service! Don't even bother taking your car there. This place SUCKS! They lie to you, and have no customer service skills. Go to Naples BMW.. Far Better place Don't even bother taking your car there. This place SUCKS! They lie to you, and have no customer service skills. Go to Naples BMW.. Far Better place than this. More
by Joud Kiswani
Employees Worked With
Richard Weinstein
April 11, 2014
how could six spark plugs cost $411.00 to replace? This is our third BMW 3 series convertible. This 3351 was purchased new from BMW of Ft Myers in 2009. I now has 11,000 miles on it in April of 2014. This is our third BMW 3 series convertible. This 3351 was purchased new from BMW of Ft Myers in 2009. I now has 11,000 miles on it in April of 2014. We had serviced it last in February of 2013. So I took the car in for regular service. They told me it needed oil change, brake fluid flush, power steering flush and air filter change which totaled about $490.00. i strongly questioned why this car with so few miles needed service other than an oil change. Alex the service rep told me it was about time and not miles so I told her to proceed but I was unhappy about the need to make these repairs on such few miles. About 90 minutes later Alex came to me in the waiting room and told me the car computer was showing that the "spark plugs needed to be replaced and that cost $411.00". I was astounded and told her I could not understand how changing six spark plugs could cost $411? She joked with me and said it was the time and BMWs had expensive service but kept their resale value high. I told her to proceed but I was going to find out why it costs so much. 60 minutes later she presented a service bill for $1,089.00. I told her we had purchased three BMWs and this was the last one. I told her I was never coming back to BMW of Ft. Myers. She told me that when changing the spark plugs they found some additional parts that needed to be changed which raised the bill to its final total. I told her again I was going to tell everyone about this ripoff and she disappeared for two minutes while I was there with the clerk to pay the bill. Alex told the clerk to not run my credit card which I had handed her. Alex came back and told me she had "made a mistake on the price of replacing the spark plugs. The price was not $411 but $279. So she manipulated the invoice to get it down because I told her I was going to investigate the spark plug price. This service department is a total rip off. Last year the young service adviser told me the tires had "cupping wear" and the car needed alignment even though it had less than 10,000 miles. So I paid for alignment and promptly took the car to a national tire franchise that had worked on our Volvo. I paid the tire company to evaluate the BMW to see if it had tire "cupping wear" and needed alignment. Two different service guys told me there was absolutely no cupping wear on the tires. So buyer beware. Take your BMW to another reputable dealer or to a company that can service BMWs More
by Swflguy101
Employees Worked With
Alex in service department
April 24, 2013
The service dept at this dealership continues to diminish in customer service. It is almost impossible to get a loaner vehicle. I called for a service appointment April 15th. I was not able to get an appo in customer service. It is almost impossible to get a loaner vehicle. I called for a service appointment April 15th. I was not able to get an appointment until April 24th. I had the appointment for brake pads. When I arrived for service at the appointment time I was told they were out of brake pads. Expected them possibly Friday and I need to make another appointment. I have continuous issues with the service department. I did not have a pleasant experience at the time of purchasing this vehicle. The sales associate was not helpful and did not follow through on any of the things he said at the time of sale. This is my second car from this dealership and the customer service just keeps getting worse. I would not recommend BMW Of Ft. Myers. More
by vm803
Employees Worked With
Al Gray
April 05, 2013
In all my experience with auto dealerships this was the worst experience of my life. I took my bmw in for a factory recall (safety) they did not fix the problem or address it. My car sat in the parking lot worst experience of my life. I took my bmw in for a factory recall (safety) they did not fix the problem or address it. My car sat in the parking lot for 1 hour and I watched it constantly when I questioned them they said they Diognosed the problem and it would cost $450 to fix. I said no one touched the car at all.they said they did not have to as they knew what the problem was.i asked why there was a chare when it. Was a factory recall and I had a letter from bmw. They said either I pay or take the car to Germany to get it fixed! Needless to say I will call NATB on Monday More
by leobouchard
Employees Worked With
john
March 22, 2013
They did work not authorized. Would not call us back, had to keep calling. When we finally got the car back it had grease all over where the radio had been worked on, on the seat and on the door. When had to keep calling. When we finally got the car back it had grease all over where the radio had been worked on, on the seat and on the door. When I sent pictures of it to them they said "Stop by sometime when you are in the area and we will clean it" I dont live in that area. More
by rplant4892
Employees Worked With
Eric Service Manager
February 14, 2013
I have given all great rating to the ft myers BMW. Very comfortable waiting room, service writer Eddie castillio was great to work with. Car ready when promished and all cleaned up very professional dealer comfortable waiting room, service writer Eddie castillio was great to work with. Car ready when promished and all cleaned up very professional dealership. More
by Antinajebelle
Employees Worked With
Eddie Castillo very pleasant to work with
January 02, 2013
If you choose to do service at this dealer, I recommend Jose. I bought my car new from BMW of Fort Myers (less than great experience) and had all the service completed under the factory maintenance/warran Jose. I bought my car new from BMW of Fort Myers (less than great experience) and had all the service completed under the factory maintenance/warranty program. Jose is a former BMW technician and knows these cars inside & out. Being a BMW and car nut myself, I found his knowledge of the product he sells and advises on to be a breath of fresh air. In one instance, my batteries needed to be replaced on my key fob - they were $20 for the pair - and not covered under the warranty. I balked at the price since you could buy a pair for $2 at Walgreens and he took them off the bill and ate the cost himself. What a stand up guy. BMW of Fort Myers: Jose is you most valuable employee. More
by PBFortMyers
Employees Worked With
Jose Fonseca
August 22, 2011
I have had multiple bad experiences with this dealer. I first brought my convertable in to get the leak fixed in the roof which was going into the trunk. I showed them where the leak was and told them the first brought my convertable in to get the leak fixed in the roof which was going into the trunk. I showed them where the leak was and told them they could find it with a hose. They replaced the back window, charge me a fortune and it did not fix the leak. The second time they did what I said and fixed the back window leak (replaced the entire roof seal), which caused the front window to leak. They told the 3rd time that I needed an entire new roof, which includes another new rear window and roof seal. Would have been cheaper to do that the first time. Second my speedometer would not work. They had my car for over 2 months and at one point I did not hear from them for 3 weeks until I called them. When the car was finally returned there was a scratch across the hood and soem of the other items were not fixed. They kept it for another week to fix those issues. More
by karenaloudin
Employees Worked With
Jose
