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BMW of Fort Myers - Service Center
Fort Myers, FL
48 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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48 Reviews of BMW of Fort Myers - Service Center
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October 05, 2024
Brought our BMW M8 in for its first oil change. Service person tells my wife its over $900. I call Germain BMW to compare; the oil change is $150. Turns out they were trying do perform a bunch of u Service person tells my wife its over $900. I call Germain BMW to compare; the oil change is $150. Turns out they were trying do perform a bunch of unecessary things not required by warranty. Persons comment was "were not Germain BMW". Anyway will never use this dealer again, even with our next purchase. They do not operate like a luxury brand dealer. I have dealt with luxury brands for many years and this is the worst I have seen. I would avoid them at all costs. Very disapointed. More
by robinlgirard
Employees Worked With
Zyra in Service
April 16, 2024
I'm really disappointed with the poor customer service from the service technicians. It's frustrating to find that the service quality doesn't match the standard expected from a luxury vehicle brand. from the service technicians. It's frustrating to find that the service quality doesn't match the standard expected from a luxury vehicle brand. More
by Cmelhado.cm
Employees Worked With
Scott & Service Tech
December 10, 2023
THE WORST! I have dealt with BMW dealers for the last 20 years. Never once had a complaint and nothing close to an experience like this. This dealership is th I have dealt with BMW dealers for the last 20 years. Never once had a complaint and nothing close to an experience like this. This dealership is the worst. I brought my car (750i) in for routine service. I was met by a young kid who told me that a "specialist' would be with me in a few minutes and to wait inside. After 45 minutes not a word from anyone. Inside two people were complaining about the service. After waiting 45 minutes I went outside and asked the young kid what was going on. He was very flippant (looking at his phone when I went over) and said "That's your guy over there". The "guy" was chatting with a young lady outside like he didn't have a care in the world. When I expressed my displeasure he said "Your keys are in the car". I left. It gets better. Try calling a number to speak to someone. I called from the road and asked for the Service Manager. After being placed in 4 different voice mails and finally being told the Service Manager was "out" - another young person - a women treated me like I was bothering her- and when I said I would never return she said "Good" and hung up. On the way back, I called BMW in Naples and got an appointment the next day. When I buy my next car in May it will be there. More
by John34
Employees Worked With
Don't have names
June 08, 2023
My son, whose 18 years old, brought his BMW to get its oil changed. He had a 10 percent off coupon from their website and they refused to let him use it all while the oil change cost $425. Unbelievable! T oil changed. He had a 10 percent off coupon from their website and they refused to let him use it all while the oil change cost $425. Unbelievable! Then he asked to get his windshield wiper fixed, they said they need to do diagnostic first for $200 when he already knew the problem. With both of those together it somehow came to $776 for the oil change and diagnostics, they clearly scammed a young kid and took advantage. Never again will I take any cars here and I will be telling everyone that listens about these scam artists. After this incident, I will not be buying my new BMW X7 here. More
by cfitzgib8
Employees Worked With
austin
September 22, 2022
Absolutely happy and pleased with my advisor Austin. He has helped me immensely with understanding repairs and making sure my records are up to date. So happy he is working here. He has helped me immensely with understanding repairs and making sure my records are up to date. So happy he is working here. More
by Georgianne
Employees Worked With
Austin
September 21, 2022
Stay far away power treads in ft Myers takes care of BMW s. Their honest and do great work.i was warned battery and ground wire $850. Thieves they are s. Their honest and do great work.i was warned battery and ground wire $850. Thieves they are More
by Foodie69
Employees Worked With
Marco
August 10, 2022
Mr. Polanco was very attentive to my need in providing the information needed for my car. He was knowledgeable about everything I needed to know in terms of my warranty and surviving my vehicle. Thank you the information needed for my car. He was knowledgeable about everything I needed to know in terms of my warranty and surviving my vehicle. Thank you so much for all you did for me. Mrs. Yvonne Hart More
by heart2hart
Employees Worked With
Marcos Polanco
September 18, 2021
I was just in for a brake service on my 19 BMW and I worked with Tom as my service manager and Scott was my tech. Great guys! Very knowledgeable and experienced! I would strongly recommend BMW of Fort M worked with Tom as my service manager and Scott was my tech. Great guys! Very knowledgeable and experienced! I would strongly recommend BMW of Fort Myers service in a minute. More
by Brittany Cocca
Employees Worked With
Tom & Scott
