BMW of Fort Myers

Disrespected after the Sale I purchased a pre-owned vehicle, but can't help but wonder how I would have been treated if the purchase was new. I drove over 100 miles from Tampa to I purchased a pre-owned vehicle, but can't help but wonder how I would have been treated if the purchase was new. I drove over 100 miles from Tampa to view the vehicle and purchased it the same day Cash. Two days later I drove back down with a one way rental to pick up my car. I was told there was no one available to pick me up so I reserved a one way rental car and had to take a cab from the rental facility. I wife called and spoke to the salesman who apologized, saying the dealership was very busy and they would do something for me, but could not send any one the 18 minutes to pick me up. My wife was upset at my treatment and left a message for a manager to call her. Five days later, we are still waiting for the call. Additionally I called the finance manager twice about my DMV Registration Tags and never received the courtesy of a return call. I can understand a salesman not leaving the floor and missing a sale, the promised gift I never received was not important. I could have been reimbursed for the cab fare? More

Best car buying experience ever! An amazing experience from the first call to drive out! We drove all the way from Miami and couldn't be more satisfied. Absolutely no hassle. Everythi An amazing experience from the first call to drive out! We drove all the way from Miami and couldn't be more satisfied. Absolutely no hassle. Everything that was promised from the first contact was delivered and then some. Super zen and professional environment and personnel. Kudos to Florin and Keith, our SUPER sales team. Do no waste your time with any other dealer, this is THE place to go if you are considering a BMW. More

Best car buying experience ever! Two-and-a-half years ago, I had a very positive experience leasing a 2013 BMW 128i from BMW of Fort Myers. So, when I was ready to trade this car in Two-and-a-half years ago, I had a very positive experience leasing a 2013 BMW 128i from BMW of Fort Myers. So, when I was ready to trade this car in for one with more “safety” features, I knew exactly where to go: I headed back up to Ft. Myers! It turns out that the salesman and new car sales manager with whom I dealt a couple of years ago have moved on to other dealerships. Fortunately, I remembered the name of the General Sales Manager (Chris Tuttle) whom I met back then and asked to see him. Chris immediately came out of his office and warmly greeted my wife and me. I explained what I was looking for (model, color, packages) and, within a few minutes, BMW’s “Genius” (yes, that is his title), Steve Williams, located a car at another dealership that had all of the features that I was wanted (albeit, in my second-choice color). I quickly (and “painlessly”) negotiated a very fair lease price with Chris . . . a true gentleman at all times. Three days later, I returned to Ft. Myers to pick up my new car (a 2015 BMW 328i). The paperwork process with their Finance Manager, John Slechta, went off without a hitch (and, without any pressure or “surprises”). The car was then “delivered” by their Lease Portfolio Manager, Pat Boehm. While going over some of the car’s many “bells and whistles” (the technology is amazing!) with my wife and me, Pat was, at all times, personable, professional, and patient. He is clearly very knowledgeable about the product. We drove away VERY SATISFIED repeat customers. Follow-up: A few days after picking up my car, I was concerned that there might be a slow leak in one of my tires. I called Pat and he made arrangements for me to bring the car in to their Service Department that same day. I was greeted by a very helpful Service Advisor, Sheila Brown, who got my car into the service area without delay. (It turned out that the tire was fine.) I was even offered a complimentary car wash. Needless-to-say, when looking for a new car, I HIGHLY RECOMMENDC BMW of Fort Myers. I trust that your experience will be as positive as was mine. My thanks and congratulations to Chris Tuttle and to his wonderful team at BMW of Fort Myers! More

Smoothest Transaction Ever We came into BMW of Ft Myers looking for a Pre-Owned Acura we found online. The sale man informed us the car was actually at their other dealer down t We came into BMW of Ft Myers looking for a Pre-Owned Acura we found online. The sale man informed us the car was actually at their other dealer down the street. I was also interested in a Nissan Altima which was on the BMW lot. So we test drove the Altima down the street to checkout the Acura. Turned out I liked the Nissan I test drove better anyway. Gregg Cuozzo was our sale man and the guy is "straight money". Very easy to deal with, no pressure and offered more than a fair deal on my trade in and we walked out of there extremely pleased. This was a quick, smooth transaction and we got a great deal. The finance guy (John) was great as well. The following day we shopped around other dealers for my wife's car (the only reason we didn't buy here was they didn't have the car she wanted) and after dealing with several local dealers we realized just how good an experience we had at BMW of Ft Myers. We are now Sonic Automotive Group customers in the future as well. More

Excellent customer service I just bought a Lexus but really wanted a 528i. I originally went to Naples and was not impressed. Shaun and Ron invited me to take a test drive even I just bought a Lexus but really wanted a 528i. I originally went to Naples and was not impressed. Shaun and Ron invited me to take a test drive even though I bought the Lexus. I was so impressed by their professionalism and excellent customer service that I will make an appointment to go for a test drive and may even consider trading my Lexus. Highly recommended. More

BAD BAD BAD Service! Don't even bother taking your car there. This place SUCKS! They lie to you, and have no customer service skills. Go to Naples BMW.. Far Better place Don't even bother taking your car there. This place SUCKS! They lie to you, and have no customer service skills. Go to Naples BMW.. Far Better place than this. More

Fantastic, no-hassle purchase I recently went to BMW of Ft Myers to purchase a new BMW. I've been treated with nothing but courtesy and professionalism every step of the way. M I recently went to BMW of Ft Myers to purchase a new BMW. I've been treated with nothing but courtesy and professionalism every step of the way. My sales person, Mary Alice Armstrong and the General Manager of the dealership, Joe Irpino, provided top-notch service to me. Additionally, when I had questions later on about some of the features of my new car, I received help from John Findley and Paul Kohler. I find this impressive because commissioned sales people took the time and effort out of their sales process to assist me. I would not hesitate to recommend Ft Myers BMW to anyone. More

Greg Bell, Financial Advisor and Tom Simmons, Service Advisor are more than proficient in their duties for BMW and they are the reason you return to the Fort Myers BMW. (REGARDLESS OF HOW FAR YOU HAVE TO Advisor are more than proficient in their duties for BMW and they are the reason you return to the Fort Myers BMW. (REGARDLESS OF HOW FAR YOU HAVE TO DRIVE-the end result is worth your time) Their honesty, proficiency and integrity far exceed any other dealership. I have dealt with BMW's and Mercedez in five states for 20 years....and have acquired 4 BMW's At Fort Myers and regardless of where I live (currently in Clearwater) I will and did return to Fort Myers...Knowing you can trust the Finance Advisor, as well as the Service Advisor, is worth the travel. They far exceed any expectations...They don't "aim to please a customer" .....THEY DO PLEASE A CUSTOMER !!!!! More