BMW of Fort Myers

I recently purchased a used vehicle from this location. When I came into the dealership to buy the vehicle the salesman was not prepared. But what really made me write this review is because of the financi When I came into the dealership to buy the vehicle the salesman was not prepared. But what really made me write this review is because of the financial department. The gentleman from finance, whose office had a picture of the front of a green G80 M4, that was doing all of my paperwork was friendly until he tried to upsell me on some maintenance package. I declined and said I didn’t want it. He stopped me asked again why I didn’t want it and after a short discussion he told me I was a “know it all”. It was a very quiet conversation after that. I tried asking a couple questions and was told one word responses. After leaving the dealership I had to stop and fill my new to me sedan up with gas because it was close to empty. This is my 4th car purchase and by far the worst one. I honestly never felt appreciated and this place left a bad taste in my mouth in terms of customer service. If I found this same car 100 miles away I would have easily taken the drive. POOR CUSTOMER SERVICE More

DO NOT BUY A USED BMW FROM THIS DEALERSHIP! I should have read these reviews. I purchased a 2018 BMW 403i which I was told by the salesman on the phone was originally purchased at that dealersh I should have read these reviews. I purchased a 2018 BMW 403i which I was told by the salesman on the phone was originally purchased at that dealership and serviced there. I was also told that it was certified pre-owned which is the ONLY reason I bought it. I was explained that work had to be performed on it before they could sell it to me but they were not allowed to tell me what work was done. I find this odd as if something was being repaired wouldn't a new owner want to keep an eye on it to ensure the repair was done properly? When I arrived again I was met with the encouragement of the car always being serviced there and how they do such a high quality inspection of the vehicle to make sure it is ready to be sold to the next owner. When I arrived at the financing desk I was presented with an outrageous quote for a warranty. I strongly was encouraged to purchase the $3800 warranty as the parts on a convertible are very expensive to replace so I went ahead and moved forward with financing that into my loan. I have owned the car 9 months to the date today and have had nothing but issues. The first issues was that when I went to get a replacement tire for a flat I was told and shown that the tires were installed with the tread going in the wrong direction. I called the dealership to tell them how I had to spend money on have all tires corrected and the service manger could have cared less but was at least nice. This car has been garage kept. So the first time it is out in a heavy rain this past storm my entire radio/amplifier system and alerts went dead. After taking the car to another dealership closer to my home they stated that water was penetrating into the rear boot of the vehicle which caused the issue. My $3800 warranty does not cover the $3000 repair. Nor does it cover the water test I have still yet to do to see which seal is leaking because it is so costly. The ironic thing is that the hard cover convertible top has always made a creaking noise when I back out of my driveway. I assumed that was normal as I have never owned a convertible before. I called Ft. Myers BMW to explain my disgust that they sent me home in a car that was not in the condition I was told it was. And paid for a warranty that doesn't cover any issues I have had with the car. I first spoke with the service manager that was not helpful but actually kind. I asked for a phone call from a higher up and he stated he would have the sales manager contact me. Hysterically it happens to be the same person who sold me the car, Joe. Go figure. He was arrogant, condescending and literally scoffed at me during the entire conversation. He even told me that maybe a piece of dirt got in the top and it caused wear and tear. A piece of dirt? It's a freaking car that is driven outside!!!! I have never had a car salesman or manager talk down on me like I am an ignorant woman and willing to not even give me a drop of courtesy or advice. I am now $4000 in the hole and have to void my warranty to get any help with funds towards my repairs which that won't even cover. And I still don't know how I am going to get the water pressure test done to have the actually seal that is broken repaired. This place is the biggest rip off ever! More

THE WORST! I have dealt with BMW dealers for the last 20 years. Never once had a complaint and nothing close to an experience like this. This dealership is th I have dealt with BMW dealers for the last 20 years. Never once had a complaint and nothing close to an experience like this. This dealership is the worst. I brought my car (750i) in for routine service. I was met by a young kid who told me that a "specialist' would be with me in a few minutes and to wait inside. After 45 minutes not a word from anyone. Inside two people were complaining about the service. After waiting 45 minutes I went outside and asked the young kid what was going on. He was very flippant (looking at his phone when I went over) and said "That's your guy over there". The "guy" was chatting with a young lady outside like he didn't have a care in the world. When I expressed my displeasure he said "Your keys are in the car". I left. It gets better. Try calling a number to speak to someone. I called from the road and asked for the Service Manager. After being placed in 4 different voice mails and finally being told the Service Manager was "out" - another young person - a women treated me like I was bothering her- and when I said I would never return she said "Good" and hung up. On the way back, I called BMW in Naples and got an appointment the next day. When I buy my next car in May it will be there. More

Excellent, bought new car from Patrick Menard felt like buying from my brother. Steven Williams BMW genius was very thorough and patient. All in all Very Good experience. buying from my brother. Steven Williams BMW genius was very thorough and patient. All in all Very Good experience. More

Car with oil leak, they gave estimate of 11,000. Took to Naples. 984. Nothing else said Took to Naples. 984. Nothing else said More