BMW of Fort Myers

I bought a used 2017 Nissan Titan from the used car lot and was promised that it had been inspected and fully-serviced. A week later on a trip with my kids I found out that the filter was dirty, it needed and was promised that it had been inspected and fully-serviced. A week later on a trip with my kids I found out that the filter was dirty, it needed an oil change, and the transmission fluid was low. I returned from my trip and haven’t made the first payment yet and the truck is at the Nissan dealership with electrical and transmission problems. Do not buy a used vehicle from this dealer! More

I should have posted this message months ago when I purchased my second vehicle at the Fort Myers location. First purchase, 5 stars no issues. Second purchase, 1). I requested they only run my credit t purchased my second vehicle at the Fort Myers location. First purchase, 5 stars no issues. Second purchase, 1). I requested they only run my credit through BMW financial, not with any other bank(s). I was told no problem. I find out 2 weeks later they pulled my credit 3 times with 3 banks. I sent a letter to the finance manager who NEVER called, NEVER inquired. 2). It's time to renew my registration, Florida DMV told me, the license plate number on my car isn't registered to any vehicle. I found out the registration paperwork was wrong. 3). My issue today, what's making me give a bad review. I'm traveling. Went to service my BMW at a dealership in Houston, TX. I was sold extended maintenance I paid over $1200 was expired. The salesperson who is no longer working there sold me a service I would never be able to use. The plan was to cover me up to 50k miles or 48 months. What he failed to tell me was the 48 months is when the car was first manufactured; a 2018 BMW X4, manufactured in May 2017. Therefore the extended maintenance ended 7 months later. I never had a chance to use the maintenance. July 2021. I had to pay $682. So if you do the math...I paid $1882 for my 1st service. I have called Troy and Bill several times. NO REPLY. I made a complaint with BMW corporate office. They can't help. Matter of fact, they can't promise me that the dealership will even call me back. Service maintenance plans are handled locally. It's between me and the dealership. This one instance has made me not want to purchase another BMW product. If you shop at the Fort Myers BMW location, please make sure they sell you a service you will be able to use. More

The worst dealer they still have my car going to 3 months now in the service I paid $6000 and after one day driving my car same issues started took it back now they asking for$ 10000 more . And all the issue now in the service I paid $6000 and after one day driving my car same issues started took it back now they asking for$ 10000 more . And all the issues were from the recall on the car More

I recently moved from another state where I had five star dealership service for many years from BMW. Sadly, after dealing with the BMW dealership in Fort Myers, I turned it in for a Porsche. But I miss my B dealership service for many years from BMW. Sadly, after dealing with the BMW dealership in Fort Myers, I turned it in for a Porsche. But I miss my BMW. I would definitely buy another BMW in Fort Myers if the dealership was better. Unfortunately, I do not plan to every buy one in this area unless another dealership opens. More

Got my 2021 X7 from the dealership. Amazing experience, professional staff, great facilities. Great salesman, no pressure to sell what to ever. Definitely will come back. professional staff, great facilities. Great salesman, no pressure to sell what to ever. Definitely will come back. More

Do NOT take your care here! It's worth the trip to Naples or Sarasota. I had their service center replace a part on my convertible roof. When the exact same part later popped off the roof, they told me th or Sarasota. I had their service center replace a part on my convertible roof. When the exact same part later popped off the roof, they told me that it's too hot in Florida for glue to hold and quoted me MORE THAN TWICE the original price to repair it. SAVE YOUR MONEY! More

I'm so disappointed with the BMW Fort Myers; last Thursday evening I schedule an appointment with Carl Antoine to test drive an 2013 Lincoln Navigator on Friday 5 pm, on Friday I confirm two times wi Thursday evening I schedule an appointment with Carl Antoine to test drive an 2013 Lincoln Navigator on Friday 5 pm, on Friday I confirm two times with Carl Antoine the appointment and was all set. To make this possible, I had to leave early from work, drive 1 hour to drop off my kids at a babysitter, and another hour from there to the dealer; I arrived at the dealer at 4:58 pm to find out the vehicle was already sold. How hard is someone to have the minimum respect and give me a call saying that the car was already sold before I waste my time and driving all the way there? Unfortunately they are like all the other dealers that play games, they don't let you know so they can try to sell you another vehicle, just A dirty game. More

They do not want to earn your business at this dealership, the salesman apparently could careless if he gets any sales since he’s retired because he wouldn’t call us back till days later. Was pla dealership, the salesman apparently could careless if he gets any sales since he’s retired because he wouldn’t call us back till days later. Was playing games for 6 days since we saw the car. Obviously deal didn’t happen....... More

I have only amazing things to say about BMW of Fort Myers, FL. Jordan Knight is the best, most kind and sincere salesperson I have ever encountered, the manager Dave, Mitch in service who drove me to t Myers, FL. Jordan Knight is the best, most kind and sincere salesperson I have ever encountered, the manager Dave, Mitch in service who drove me to the car rental place, Joe in finance, all kind to me and got me my dream car and spared no time. I am beyond thrilled and smiling ear to ear, they were very sweet to me traveling alone and just having moved from NY. So happy!! More

After many years of having excellent service at a different BMW dealership, I was shocked to see how badly I was treated at this one. I was planning on trading in my car at their dealership but decid different BMW dealership, I was shocked to see how badly I was treated at this one. I was planning on trading in my car at their dealership but decided to change to a Porsche due to their poor quality of work and customer service. More