BMW of Fort Myers

THE WORST! I have dealt with BMW dealers for the last 20 years. Never once had a complaint and nothing close to an experience like this. This dealership is th I have dealt with BMW dealers for the last 20 years. Never once had a complaint and nothing close to an experience like this. This dealership is the worst. I brought my car (750i) in for routine service. I was met by a young kid who told me that a "specialist' would be with me in a few minutes and to wait inside. After 45 minutes not a word from anyone. Inside two people were complaining about the service. After waiting 45 minutes I went outside and asked the young kid what was going on. He was very flippant (looking at his phone when I went over) and said "That's your guy over there". The "guy" was chatting with a young lady outside like he didn't have a care in the world. When I expressed my displeasure he said "Your keys are in the car". I left. It gets better. Try calling a number to speak to someone. I called from the road and asked for the Service Manager. After being placed in 4 different voice mails and finally being told the Service Manager was "out" - another young person - a women treated me like I was bothering her- and when I said I would never return she said "Good" and hung up. On the way back, I called BMW in Naples and got an appointment the next day. When I buy my next car in May it will be there. More

Excellent, bought new car from Patrick Menard felt like buying from my brother. Steven Williams BMW genius was very thorough and patient. All in all Very Good experience. buying from my brother. Steven Williams BMW genius was very thorough and patient. All in all Very Good experience. More

Car with oil leak, they gave estimate of 11,000. Took to Naples. 984. Nothing else said Took to Naples. 984. Nothing else said More

Youre used car manager just screwed me out of buying a truck from your used lot. I was on the phone putting a down payment on the truck and your manager told the salesman not to sell it to me because I a truck from your used lot. I was on the phone putting a down payment on the truck and your manager told the salesman not to sell it to me because I am out of state and he wanted to sell it to someone local who was comming to look at it later today. How is that fair thats not first come first serve thats playing politics. More

I have dealt with other dealerships in the past and I have never been so impressed with the level of attention and courtesy I received from the sales manager George Serrano. From the moment I ordered th have never been so impressed with the level of attention and courtesy I received from the sales manager George Serrano. From the moment I ordered the vehicle to the moment I received it, George went above and beyond to make sure I received the best experience possible. In my book, he is the best sales manager I have ever dealt with. I would like to thank my salesman John Findley for his courteous service during the purchase process and Steve Williams for all the technical support. Also, thank you to Alberto Ramos in Finance for the quick process. Like to thank Maria Torres in service for helping with the small dent in the door, the dent disappear is perfect. Everyone in this dealer is great. Thank You very much Carlos and Elena. More

Joe was great! Process of buying a new Jeep and trading in used was smooth and efficient. Process of buying a new Jeep and trading in used was smooth and efficient. More

My son, whose 18 years old, brought his BMW to get its oil changed. He had a 10 percent off coupon from their website and they refused to let him use it all while the oil change cost $425. Unbelievable! T oil changed. He had a 10 percent off coupon from their website and they refused to let him use it all while the oil change cost $425. Unbelievable! Then he asked to get his windshield wiper fixed, they said they need to do diagnostic first for $200 when he already knew the problem. With both of those together it somehow came to $776 for the oil change and diagnostics, they clearly scammed a young kid and took advantage. Never again will I take any cars here and I will be telling everyone that listens about these scam artists. After this incident, I will not be buying my new BMW X7 here. More

My salesman, Joe, was terrific. He attended to my questions and concerns throughout the purchase process. He attended to my questions and concerns throughout the purchase process. More

I don’t like being charged for 5 hrs instead of the 3 because they have a grid same as stealing to me I also don’t like the invoice saying they recommended changing out the 4 sensors instead of 1 that I because they have a grid same as stealing to me I also don’t like the invoice saying they recommended changing out the 4 sensors instead of 1 that I was not told about More