BMW of Fort Myers | Page 18

You're not likely to get a human to answer the phone and they don't both to call you back in a timely manner when you leave a voicemail. Once my car was actually in for service, communication regarding whe they don't both to call you back in a timely manner when you leave a voicemail. Once my car was actually in for service, communication regarding when it would be ready was terrible. My car was in for very minor updates, yet it went from being a six hour estimate to taking four days AND I had to call them each time it was delayed to find that out. They are the reason I bought my car in Fort Lauderdale after having bought my previous one in Fort Myers. Horrible. More

I would not recommend buying nor servicing your vehicle at BMW of Fort Myers. I "HAD" been loyal to getting my service work done there until my recent visit. My previous service experiance was replacing th at BMW of Fort Myers. I "HAD" been loyal to getting my service work done there until my recent visit. My previous service experiance was replacing the battery. I went in late on a Friday and was quoted $320 for replacing and diagnosing the electrical system. The work was passed on to a service advisor that would be there on Saturday to complete the process. Saturday morning I recieved a call saying it was going to run me close to $460 now. I immediately went over there to see why it was so different from the previous day. By the time I got there the price had gone down to $380. I ultimately paid $350 for replacing and diagnosing the electrical system. Just last week I went in to have my 2 front tires replaced. Also needed a 4-wheel alignment($150 plus tax=$180). 2 run flat tires(almost $800) plus a $50 deductable since it is under the extented warrenty now at nearly 78000 miles. Along with the services I had requested, they also found a bad rear bearing, and an oil leak. Both were fixed at no charge. But I'm sure the $1000+ ended up covering anything and everything they also found. After getting the work performed, the car drove well for about a day. I had the car serviced since I was going on vacation and was going to be driving it for about 700 miles. About 50 miles into my trip the ABS light came on, along with the Run Flat tire monitor(tires were properly inflated), and it ultimately disabled the traction control, and cruise control as well. I made the decision to continue my vacation while in the back of my head I was concerned the car would not make it. It felt as if something was lose, hearing a cracking noise when apply the brakes. I will be taking the vehicle back to fix their mistakes, while I'm sure they will try to say I owe another $50 deductable for their mistake. More

I recently moved to the area & needed to bring my car in for annual service. I only needed an oil change & tire rotation. 1) There was "up sell" oil change that was $50 more - only for me to later learn t for annual service. I only needed an oil change & tire rotation. 1) There was "up sell" oil change that was $50 more - only for me to later learn there's no difference between regular oil change & up sell one. 2) I was given the impression I HAD to have my brake fluid flushed as there was a problem w/brake fluid I had -service advisor Cindy Laird said my brake fluid should be "clear." I said go ahead, called my husband about 30 min later who said cancel it, I called back & oddly they had already started on my car & could not cancel this service. When I got the car back - the brake fluid is not "clear" but rather the same dark color it was before. Clearly this didn't need to be done. 3) I was also told I needed to have my alternator belt replaced as it was cracked - it was - but I also had to replace the air conditioning belt as it was "dry." My husband called to speak with them - told them to put the belts in my trunk. When I picked the car up Cindy now said something about it just being easier to replace the air conditioning belt & the alternator belt at the same time (this contradicted what she said earlier - Furthermore I don't care if it's easier - if it doesn't need to be done - it should NOT have been done) When I got home - the air conditioning belt that needed to be replaced - looked brand new. There wasn't not one crack, mark, bend etc. And yes it was "dry" - it's freaking rubber. Was it so dry it looked like it was about to crack? Absolutely not - again it looked brand new. So this is now over $300 to flush the brake fluid & replace an air conditioning belt that basically didn't need to be fixed. 4) They also charged a misc customer pay charge of $40. When I inquired what this was I was told it's to dispose of used parts. Read that sentence again & let is marinate. Isn't that their job? Do I have to pay their electric bill, too? 5) They also told me I had a tire that was about to go bald & while I didn't need to replace it now - I should in the near future. After speaking w/an OWNER of another BMW dealership - he said if the tire was going bad they should have replaced it w/my full-size spare until I could get it fixed. They didn't offer to do this. 6) Then (yes there's more!) the tire rotation I went in for - it was never completed. I wasn't aware this wasn't done until I started reviewing the bill after I left (my husband paid the bill over the phone) & noticed I was never charged for this. When I asked if that's what the $40 charge was for - they said no - after their inspection they didn't recommend I needed a tire rotation. While that may be true - isn't that something that you should consult w/me FIRST before you take it upon your self to NOT rotate my tires?? Personally, I think they just forgot. 8) And the BEST part - I received an email customer service survey - I sent the email to the Cindy & stated before I fill this out - plz let me know what the $40 misc charge is & what happened w/the tire rotation - it now appears that Cindy Laird took this survey FOR ME as I just went to complete it & it tells me the survey was already completed!! Thing is - Cindy somehow forgot I told her I knew a VERY senior level person at BMW corporate due to a problem I had in 2008 and have this person's direct contact info. If you go here - BEWARE! More

This was the worst buying experience I have ever had buying a car and I have owned a ton of cars, trading frequently. I am a BMW NUT - we currently own a Z4, the X5 Diesel, a BMW K1300 S and a BMW R120 buying a car and I have owned a ton of cars, trading frequently. I am a BMW NUT - we currently own a Z4, the X5 Diesel, a BMW K1300 S and a BMW R1200 RT motorcycle! BMW of Fort Myers is owned and run by Sonic Motors. It must be their motto, "screw the customer whenever possible" because that is exactly what these people are about. When we bought our Z4 it was a straight up lease of a leftover 2009. We negiotiated the lease and left with the car. The next day the dealership ran an ad for the car at $100 a month lower payment. Now I don't fault them for getting what they can for a car but when I called them on the carpet for the difference, the GM got involved and offered to split the difference with us. I agreed and it NEVER HAPPENED....the check was in the mail and never came. From that point forward the GM would not acknowledge my phone calls! When it came time to buy the X5 I headed south to Germain BMW in Naples, individually owned. What a difference 30 miles can make, the dealership was straight up on pricing and the service was excellent. The best of the experience was a our sales advisor Jim McGinn. Jim is absolutely a breath of fresh air when it comes to car sales!! STAY AWAY FROM SONIC DEALERSHIPS, THEY ARE THE BOTTOM OF THE BARREL!!! More

Having sold our BMW dealership in 2006 and knowing exactly how a BMW dealership should operate, I can't say enough about Sergio, the service advisor at Ft. Myers BMW. I had called his dealership and t exactly how a BMW dealership should operate, I can't say enough about Sergio, the service advisor at Ft. Myers BMW. I had called his dealership and the one to its South. Sergio knew exactly what he was doing and was able to get me right in that day. The other dealership had almost a weeks wait and the person on the phone didn't seem knowledgeable. More

While sales may be a different situation, my service experiences in Fort Myers have been awful. In one visit (clunking clutch, various minor rattles, etc) the car was returned to me with scratches and experiences in Fort Myers have been awful. In one visit (clunking clutch, various minor rattles, etc) the car was returned to me with scratches and gouge marks all over the weatherstripping around the rear windows because of an incredibly abrasive washing technique. Only after much telephone wrangling was I able to get the service advisor to order and install new weatherstripping for me. Interestingly, the dealer chose to charge the new weatherstripping as a warranty claim instead of taking responsibility for their own impropoper washing. I would not return to this dealer for service or sales. More