BMW of Fort Myers

I highly recommend those wishing to purchase a vehicle to contact Glen Trautman. I was so pleased to have met Glen. He is sincere, personable and not high pressure at all. Glen carefully listened to what I n contact Glen Trautman. I was so pleased to have met Glen. He is sincere, personable and not high pressure at all. Glen carefully listened to what I needed in a car. Although the car I sought was not present on the day I visited BMW of Fort Myers, Glen didn't forget me and the day the car appeared, I was contacted first thing that morning and they same day drove home in a great BMW X3! Lovin' the Car and Lovin' Glen for listening and advising me as to best choices in a vehicle and mostly locating the perfect vehicle for me! More

I have had multiple bad experiences with this dealer. I first brought my convertable in to get the leak fixed in the roof which was going into the trunk. I showed them where the leak was and told them the first brought my convertable in to get the leak fixed in the roof which was going into the trunk. I showed them where the leak was and told them they could find it with a hose. They replaced the back window, charge me a fortune and it did not fix the leak. The second time they did what I said and fixed the back window leak (replaced the entire roof seal), which caused the front window to leak. They told the 3rd time that I needed an entire new roof, which includes another new rear window and roof seal. Would have been cheaper to do that the first time. Second my speedometer would not work. They had my car for over 2 months and at one point I did not hear from them for 3 weeks until I called them. When the car was finally returned there was a scratch across the hood and soem of the other items were not fixed. They kept it for another week to fix those issues. More

The employees of part department were very unfriendly, worked very slowly. I was order the parts from them and it's took to long to get it from them. They always changed the day of delivery. So I will nev worked very slowly. I was order the parts from them and it's took to long to get it from them. They always changed the day of delivery. So I will never come back to BMW office again. More

After being greeted quickly by Barry Marley, we were shown cars that we were shopping for and decided that what we thought we wanted was not really appropriate for us. We were shown the BMW 3 series an shown cars that we were shopping for and decided that what we thought we wanted was not really appropriate for us. We were shown the BMW 3 series and decided on a 335d after taking a lengthly test drive and having the features pointed out to us by Barry. We were impressed by how much time was spent with us without some sort of commitment from us to buy. After mentioning that we were being persued by a competitor of theirs they brought in the general manager (not the sales manager) to negotiate the final deal. My wife really beat him up pretty good concerning the price of our trade in but in the end, I think everyone was happy. The car is fabulous and I would not hesitate to buy from them again. More

June 17 2011 To whom it may concern; Al June 17 2011 To whom it may concern; Al is exceptional salesman. He does what it takes to make the customer satisfied. He provides a June 17 2011 To whom it may concern; Al is exceptional salesman. He does what it takes to make the customer satisfied. He provides an opportunity to make the customer and his business associates feel like we were able to negotiate the best deal. We are very pleased with our two purchases over the past two years. We have recommended family and friends to this dealership as we feel genuine great service and our business is appreciated. Respectfully, Brian and Cindy Brandon More

Brought my vehicle (760 li) in twice for air conditioning service. Both times the a/c failed within days. When I called back in 95 degree weather to complain, I was told that I had to wait a week because t service. Both times the a/c failed within days. When I called back in 95 degree weather to complain, I was told that I had to wait a week because the service manager was on vacation. I have been a loyal BMW owner (3 vehicles at this time) but that's it for me. Called BMW customer service in Ohio, and got another runaround. Is it any wonder that Lexus is stealing so many BMW owners every day????? More

We live in the Florida Keys and there are no dealerships near us. We have had bad experiences at a few BMW dealerships and decided to try Ft Myers BMW. We showed up early without an appointment for an oil c near us. We have had bad experiences at a few BMW dealerships and decided to try Ft Myers BMW. We showed up early without an appointment for an oil change. Cindy said she would get us in as soon as possible. She had one of the employees drive us to the BMW Motorcycle dealer down the street so that we could check out a bike while we were waiting. Then the same guy picked us up when we were ready and took us back to pick up our car about an hour later. It was ready and did not cost us a dime. Everything was perfect. We were impressed with the dealerships prompt and friendly service. We will definitely be returning to BMW of Ft Myers for all of our future service needs. More

Cindy is the best. I trust what she tells me needs to be done and she is always warm, friendly, and welcoming. Everyone else are also friendly which adds to the atmosphere at this dealership when I come a done and she is always warm, friendly, and welcoming. Everyone else are also friendly which adds to the atmosphere at this dealership when I come and I seldom have to wait for service. Plus there is always good free coffee while I wait. More

They went the extra mile to make the sale. I received excellent sales service and was very pleased with the deal. No pressure. We will come back for our next BMW. Both Greg and Sean were knowledgeable excellent sales service and was very pleased with the deal. No pressure. We will come back for our next BMW. Both Greg and Sean were knowledgeable and professional. Excellent trade-in support. The GM runs a great shop. Very pleased with the deal. More

Serious price gouging. They lie about the amount of labor hours they work on your car. I've never worked with a dealer so long of a period regarding dealer platinum upgraded maintenance or extended warranty hours they work on your car. I've never worked with a dealer so long of a period regarding dealer platinum upgraded maintenance or extended warranty work and not had an issue resolved ASAP. I was told that the clutch Slave cylinder was bad after they replaced the smg clutch and flywheel. They told me it would take seven hours of labor to get the clutch slave cylinder replaced on the smg transmission. I called several BMW dealers and they all told me it was around one to one and a half hours in labor to replace and around sixty dollars for the part. What a rip off I will never go to this dealer ever again!!! More