BMW of Fort Myers

In all my experience with auto dealerships this was the worst experience of my life. I took my bmw in for a factory recall (safety) they did not fix the problem or address it. My car sat in the parking lot worst experience of my life. I took my bmw in for a factory recall (safety) they did not fix the problem or address it. My car sat in the parking lot for 1 hour and I watched it constantly when I questioned them they said they Diognosed the problem and it would cost $450 to fix. I said no one touched the car at all.they said they did not have to as they knew what the problem was.i asked why there was a chare when it. Was a factory recall and I had a letter from bmw. They said either I pay or take the car to Germany to get it fixed! Needless to say I will call NATB on Monday More

They did work not authorized. Would not call us back, had to keep calling. When we finally got the car back it had grease all over where the radio had been worked on, on the seat and on the door. When had to keep calling. When we finally got the car back it had grease all over where the radio had been worked on, on the seat and on the door. When I sent pictures of it to them they said "Stop by sometime when you are in the area and we will clean it" I dont live in that area. More

I have given all great rating to the ft myers BMW. Very comfortable waiting room, service writer Eddie castillio was great to work with. Car ready when promished and all cleaned up very professional dealer comfortable waiting room, service writer Eddie castillio was great to work with. Car ready when promished and all cleaned up very professional dealership. More

The best Sales Department I have ever worked with in the new vehicle buying experience. And the service department is exceptional! The product and facility are the "icing on the cake!" Go to BMW of new vehicle buying experience. And the service department is exceptional! The product and facility are the "icing on the cake!" Go to BMW of Fort Myers - they are great. Leslie More

Please give your business to another dealership. The salesperson was friendly, but management needs MAJOR improvements. The management team was rude and actually told us to go to another dealer when we salesperson was friendly, but management needs MAJOR improvements. The management team was rude and actually told us to go to another dealer when we asked for a better deal. We knew what was a fair price b/c we had researched other dealer prices and all we wanted was a fair deal. They wanted us to pay $6,000 more.....they are NOT customer centric and in these times companies should learn QUICK if they want to stay in business. More

If you choose to do service at this dealer, I recommend Jose. I bought my car new from BMW of Fort Myers (less than great experience) and had all the service completed under the factory maintenance/warran Jose. I bought my car new from BMW of Fort Myers (less than great experience) and had all the service completed under the factory maintenance/warranty program. Jose is a former BMW technician and knows these cars inside & out. Being a BMW and car nut myself, I found his knowledge of the product he sells and advises on to be a breath of fresh air. In one instance, my batteries needed to be replaced on my key fob - they were $20 for the pair - and not covered under the warranty. I balked at the price since you could buy a pair for $2 at Walgreens and he took them off the bill and ate the cost himself. What a stand up guy. BMW of Fort Myers: Jose is you most valuable employee. More

I purchased a vehicle from bmw of ft myers, everything I purchased a vehicle from bmw of ft myers, everything was great until i pull into my own drive way an hr after purchase when i noticed a clunking no I purchased a vehicle from bmw of ft myers, everything was great until i pull into my own drive way an hr after purchase when i noticed a clunking noise. something i find very difficult to believe could be missed during a thorough inspection and test drive, my test drive was short and on a freshly paved road. it may be the ball joints i am told, potentially a costly repair. on top of it i purchased a vehicle from them 3 months ago for 6791 drove and put 2000 miles on, they did give me a fair trade in price i admit (5000)but the next guy will get screwed when they pay their no haggle price of 7991, dont let them fool you when they say that they only profit from their dealer fee. they made out like a bandit on my trade in.and dont forget 1000 more than i paid for it 3 months ago and 2000 miles less, oh and i smoked in it, like a chimney unlike their claim of it being owned by a non smoker AND i was the THIRD owner unlike the advertised 2 owner. they are friendly and helpful dont get me wrong, just keep these things in mind when dealing with them. More

We recently purchased a used car & when we took it for a test drive it seems like the breaks were very low to me but salesman said they felt fine to him. We also told ua the car had a complete checku for a test drive it seems like the breaks were very low to me but salesman said they felt fine to him. We also told ua the car had a complete checkup & was ready for the road & safe. When he explained the $699 dealer fee I questioned it & was told all Florida Dealers charge this $699 fee. I paid it but didn't believe it & I checked other dealers & was told the fees run from $0 to whatever they think people will pay but never heard of a $699 dealer fee. On the drive back to Port Charlotte my wife told me it was pulling to the right. I took the car to Complete Auto Repair in Port Charlotte & not only were the breaks bad the ball joints were completely frozen up & not working & was told the front wheel could have fallen off at any time. All tires were thread bare on the inside & not visible just by looking at them without going under the car. All spark plugs had to be replaced as weel as the air cleaner. All injectors had to be cleaned. I had to pay over $1500 to make this car safe & road worthy. The 30 day temporary tag has expired now & have not recieved the plate I paid for. The Dealorship sent me an EMAIL asking how they performed on our sale & I told them the exact same thing & never heard from them again. BE VERY CAREFUL WHEN PURCHASING FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!!!!! More

I PURCHASED A 2003 BMW X5 SUV IS BEAUTIFUL AT FORT MYERS BMW FOR 13,110 AS IS NO WARRANTY I WAS TOLD THE X5 WAS CHECKED OUT FROM FRONT TO BACK . THEY PUT NEW BRAKES,BUT NOT ROTORS THEY ARE WORN. MY WIFE TO BMW FOR 13,110 AS IS NO WARRANTY I WAS TOLD THE X5 WAS CHECKED OUT FROM FRONT TO BACK . THEY PUT NEW BRAKES,BUT NOT ROTORS THEY ARE WORN. MY WIFE TOOK A TEST RIDE WITH THE SALESMAN IT WAS A HOT DAY HE WENT TO START CAR SO IT COOL THE RADIO WAS ON SHE SAID IT DROVE NICE AND LOVED IT THE NEXT DAY SHE GOT IT AGAIN IT WAS HOT SO THAT NIGHT AFTER DINNER WE TOOK A RIDE WITH THE WINDOWS DOWN I SAID WHAT THE //// IS THAT NOISE THE NEXT DAY WE CALLED THE DEALERSHIP AND SAID THERES SO NOISES COMING FROM THE CAR AND THEY SAID AS IS NO WARRANTY THEY WOULD LOVE TO FIX ANY PROBLEMS AT OUR COST BRING RIGHT IN AGAIN WE HAVE A PAPER SAYING THE CAR WAS CHECKED OUT (xx) ALSO THEY FORGOT TO TELL US THE CAR WAS IN 2 ACCIDENTS 1 IN FRONT AND 1 IN BACK SO MY WIFE TRIES TO GO TO WORK THE CAR DIES IN RUSH HOUR TRAFFIC WE GET TOWED HOME (HAVE TO USE FLAT BED ITS 4X4)NEED TO REPLACE ALTERNATOR 450 FOR THE PART ALSO A NEW BATTERY FOR 150 2 DAYS LOST WORK FOR MY WIFE ON THE PAPER THEY SAID IT WAS CHECKED THEY TOOK IT FOR 8 MILE RIDE STILL HAVE SOME SORT OF NOISES SOUUND LIKE VACUME TO ALL GOING TO BUY DONT OR BRING A MECHANIC LOVE THE CAR HATE DEALERSHIP STUCK PAYING FOR THE CAR STAY AWAY FROM FORT MYERS B M W CARS ARE NICE BUT THE DEALERSHIP STINKS WHEN YOU HAVE LITTLE MONEY IT WHEN THEY TAKE ADVANTAGE OF YOU DONT LET IT HAPPEN TO YOU I WILL TELL EVERY BODY ABOUT THIS DEALERSHIP I WILL BE OUT FRONT OF FORT MYERS B M W WITH A SIGN TELLING WHAT HAPPEN TO US AND HOW WE WERE MISLEAD THANK YOU FOR READING THIS KEVIN MORRISSEY 203 419 7672 More

This is my fourth BMW I have owned so far and I was interested in trading it in for a 2011 yesterday. But the experience I had yesterday was by far the worst in a long time. Came across as very arroga interested in trading it in for a 2011 yesterday. But the experience I had yesterday was by far the worst in a long time. Came across as very arrogant and condescending and after researching the price for the car I was looking at I also realized it was overinflated and at the same token the price for the trade in was way below blue book....overall very poor experience. More