Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Fort Myers
Fort Myers, FL
176 Reviews
About BMW of Fort Myers - New and Used BMW Dealership
BMW of Fort Myers proudly serves Florida drivers with the latest BMW vehicles. We have models like the new BMW 3 Series, X5, X3 and 6 Series; we have something for drivers of all types. Stop by and visit us at 15421 S Tamiami Trail in Fort Myers, FL 33908 to get behind the wheel for a test drive.
Looking for used cars in Fort Myers? You're in luck as well! BMW of Fort Myers has a large collection of pre-owned vehicles, browse through our inventory page to shop.
BMW of Fort Myers isn't just a BMW dealership, we also provide drivers a full line of auto services and products. We have a BMW service center, authentic BMW parts and auto financing in the form of car loans and BMW leases.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 176 reviews
August 30, 2015
Smoothest Transaction Ever We came into BMW of Ft Myers looking for a Pre-Owned Acura we found online. The sale man informed us the car was actually at their other dealer down t We came into BMW of Ft Myers looking for a Pre-Owned Acura we found online. The sale man informed us the car was actually at their other dealer down the street. I was also interested in a Nissan Altima which was on the BMW lot. So we test drove the Altima down the street to checkout the Acura. Turned out I liked the Nissan I test drove better anyway. Gregg Cuozzo was our sale man and the guy is "straight money". Very easy to deal with, no pressure and offered more than a fair deal on my trade in and we walked out of there extremely pleased. This was a quick, smooth transaction and we got a great deal. The finance guy (John) was great as well. The following day we shopped around other dealers for my wife's car (the only reason we didn't buy here was they didn't have the car she wanted) and after dealing with several local dealers we realized just how good an experience we had at BMW of Ft Myers. We are now Sonic Automotive Group customers in the future as well. More
by WhiteMike
Employees Worked With
Gregg Cuozzo
August 15, 2014
Excellent customer service I just bought a Lexus but really wanted a 528i. I originally went to Naples and was not impressed. Shaun and Ron invited me to take a test drive even I just bought a Lexus but really wanted a 528i. I originally went to Naples and was not impressed. Shaun and Ron invited me to take a test drive even though I bought the Lexus. I was so impressed by their professionalism and excellent customer service that I will make an appointment to go for a test drive and may even consider trading my Lexus. Highly recommended. More
by esherr
Employees Worked With
Sean Warner, Ron King
August 14, 2014
BAD BAD BAD Service! Don't even bother taking your car there. This place SUCKS! They lie to you, and have no customer service skills. Go to Naples BMW.. Far Better place Don't even bother taking your car there. This place SUCKS! They lie to you, and have no customer service skills. Go to Naples BMW.. Far Better place than this. More
by Joud Kiswani
Employees Worked With
Richard Weinstein
August 09, 2014
Fantastic, no-hassle purchase I recently went to BMW of Ft Myers to purchase a new BMW. I've been treated with nothing but courtesy and professionalism every step of the way. M I recently went to BMW of Ft Myers to purchase a new BMW. I've been treated with nothing but courtesy and professionalism every step of the way. My sales person, Mary Alice Armstrong and the General Manager of the dealership, Joe Irpino, provided top-notch service to me. Additionally, when I had questions later on about some of the features of my new car, I received help from John Findley and Paul Kohler. I find this impressive because commissioned sales people took the time and effort out of their sales process to assist me. I would not hesitate to recommend Ft Myers BMW to anyone. More
by jefftobin
Employees Worked With
Mary Alice Armstrong, Joe Irpino, John Findley and Paul Kohler
April 11, 2014
how could six spark plugs cost $411.00 to replace? This is our third BMW 3 series convertible. This 3351 was purchased new from BMW of Ft Myers in 2009. I now has 11,000 miles on it in April of 2014. This is our third BMW 3 series convertible. This 3351 was purchased new from BMW of Ft Myers in 2009. I now has 11,000 miles on it in April of 2014. We had serviced it last in February of 2013. So I took the car in for regular service. They told me it needed oil change, brake fluid flush, power steering flush and air filter change which totaled about $490.00. i strongly questioned why this car with so few miles needed service other than an oil change. Alex the service rep told me it was about time and not miles so I told her to proceed but I was unhappy about the need to make these repairs on such few miles. About 90 minutes later Alex came to me in the waiting room and told me the car computer was showing that the "spark plugs needed to be replaced and that cost $411.00". I was astounded and told her I could not understand how changing six spark plugs could cost $411? She joked with me and said it was the time and BMWs had expensive service but kept their resale value high. I told her to proceed but I was going to find out why it costs so much. 60 minutes later she presented a service bill for $1,089.00. I told her we had purchased three BMWs and this was the last one. I told her I was never coming back to BMW of Ft. Myers. She told me that when changing the spark plugs they found some additional parts that needed to be changed which raised the bill to its final total. I told her again I was going to tell everyone about this ripoff and she disappeared for two minutes while I was there with the clerk to pay the bill. Alex told the clerk to not run my credit card which I had handed her. Alex came back and told me she had "made a mistake on the price of replacing the spark plugs. The price was not $411 but $279. So she manipulated the invoice to get it down because I told her I was going to investigate the spark plug price. This service department is a total rip off. Last year the young service adviser told me the tires had "cupping wear" and the car needed alignment even though it had less than 10,000 miles. So I paid for alignment and promptly took the car to a national tire franchise that had worked on our Volvo. I paid the tire company to evaluate the BMW to see if it had tire "cupping wear" and needed alignment. Two different service guys told me there was absolutely no cupping wear on the tires. So buyer beware. Take your BMW to another reputable dealer or to a company that can service BMWs More
by Swflguy101
Employees Worked With
Alex in service department
December 11, 2013
Greg Bell, Financial Advisor and Tom Simmons, Service Advisor are more than proficient in their duties for BMW and they are the reason you return to the Fort Myers BMW. (REGARDLESS OF HOW FAR YOU HAVE TO Advisor are more than proficient in their duties for BMW and they are the reason you return to the Fort Myers BMW. (REGARDLESS OF HOW FAR YOU HAVE TO DRIVE-the end result is worth your time) Their honesty, proficiency and integrity far exceed any other dealership. I have dealt with BMW's and Mercedez in five states for 20 years....and have acquired 4 BMW's At Fort Myers and regardless of where I live (currently in Clearwater) I will and did return to Fort Myers...Knowing you can trust the Finance Advisor, as well as the Service Advisor, is worth the travel. They far exceed any expectations...They don't "aim to please a customer" .....THEY DO PLEASE A CUSTOMER !!!!! More
by bmbrose
Employees Worked With
Greg Bell, Financial and Tom Simmons, Service Advisor
November 06, 2013
I read all the bad reviews, and I still fell for it...Don't make the same mistake I did!! I went in lookng for a certified preowned car and found the vehicle I was looking for, when I went in for a it...Don't make the same mistake I did!! I went in lookng for a certified preowned car and found the vehicle I was looking for, when I went in for a test drive I find out the car is not CARFAX certified...it has an accident. I am immediatly told it wa nothing and that it was a blemish. So I'm still interested but not at the price they are asking ..I am told True Price is non negocialble and neither is the 699.00 dealer fee. So I walked away...Two days later I look online and the price dropped 2k...I call and the rep says he has no clue why..So ask for an online appraisal of my vehicle I receive an email with a range consistent with KBB NADA and Black book, so I drive over to this dealership again....and Surprise they offer me 1,000 less than the online (which BTW is also 1,000.00 less than carmax offers me cash...So I make a cash offer with not trade...Still can't uderstand why but the price goes up...we are 1,000.00 off our price...The used car GM says he can't budge the price ...there is no wiggle room at all. So I walk away...But wait theres more!! The very next day the price is dropped exactly 1,000.00...The exact amount I offered!! I call thedealership at 9am ready to go pick up my new car...I'm told my sales rep Warren was in , but with another client ...I ask for a call back (which he did accidently and hung up on me) I receive a call at 2pm that the car was sold...That they will look for another car for me!!..This is the biggest group of lying, deceitful, disgusting people I have ever delt with...This is why "used car salesman" is an insult in any other sales environment. This dealership makes you feel like you've insulted them when you try to negociate a price, and speak to you as if you are trying to steal from them....and then lower the price to exact amount you offer??? Stay away stay far away!! More
by NICOYMICA
Employees Worked With
WARREN CULVER
October 06, 2013
This was my second experience, and last, at this dealership attempting to purchase a vehicle. The "staff" at the front desk were too busy smacking their gum and gossiping to bother greeting us upon dealership attempting to purchase a vehicle. The "staff" at the front desk were too busy smacking their gum and gossiping to bother greeting us upon entering the dealership. The manager is lacking any real customer service skills and certainly has no ability to negotiate a sale. The sales staff (largely from Haiti and the UK) have no experience within the US auto industry and are woefully ignorant as to market vs. retail value. Actually, there were no staff members that seemed to have an inkling as to how the car industry operates or any idea of how to successfully sell a vehicle. Please, if you think you will have a luxury or high end experience at this BMW dealership, you will be very disappointed. More
by AnjanetKiesel
Employees Worked With
Pre-owned sales manager
June 09, 2013
Patrick Menard and his associates went above and beyond any experience I have had with any other vehicle purchase. I highly recommend purchasing a car from BMW of Fort Myers. any experience I have had with any other vehicle purchase. I highly recommend purchasing a car from BMW of Fort Myers. More
by danielrp
Employees Worked With
Patrick Menard
May 24, 2013
I purchased my second car from this dealership about two weeks ago. I typically buy Range Rovers and Porsche and expect smooth buying experience with follow up. Although Greg was a nice guy he was a bit s weeks ago. I typically buy Range Rovers and Porsche and expect smooth buying experience with follow up. Although Greg was a nice guy he was a bit scatter brained. He took my license and girlfriends license so we both could take it for a test drive. I went first...noticed some items that needed to be fixed and he dropped me off. My girlfriend was getting ready to get in the drivers seat but Greg closed the door, locked the car and went back inside. We both looked at each other in disbelief. I went in after Greg and reminded him that my girlfriend would like to drive the car as well..he then asked for her license. I said..umm,,you already have a copy and he realized he goofed but never admitted it. She took a drive and we both liked it. Greg's boss came in with all smiles and said I had such a good credit score I didn't have to put any money down...I said great. A few moments later the Finance guy comes in and asks for $2500.00. He apologized for the misinformation I was given earlier but since it was an older model the bank needed a down payment. I said no problem. Completing the paperwork with the Finance dept. was very smooth and I give them high marks. The car only came with one key and the manuals were missing which I wasn't informed of. Greg told me I could purchase a key for $150.00 which I thought was tacky considering they don't negotiate on their pricing. I pretty much demanded that they at least provide the manuals for the car and he agreed. After this point I had to start following up with Greg on an every other day basis. I wasn't a customer anymore since I purchased the car. I had emailed Greg to ask him of the status of the manuals and he proceeded to tell me that "they were on his desk". I would have thought he would have been proactive and said "they are on my desk, would you like to pick them up or shall I mail them to you"? But that part didn't happen. I asked him to mail them to me and he said sure. Well..that was 3 weeks ago and after 3 emails and 2 phone calls to Greg I finally had to contact the GM of BMW Ft. Myers. He promised he would get to the bottom of this and I would receive my manuals soon. I would give the Sales portion from start to finish a 1 and Finance a 10. I would consider not buying from Germain BMW...plenty of other BMW dealerships around. Maybe some good old fashioned Sales Role playing will help these guys. Sales 101. More
by Fit4you28
Employees Worked With
Greg Bell
