BMW of Fort Myers

I purchased my second car from this dealership about two weeks ago. I typically buy Range Rovers and Porsche and expect smooth buying experience with follow up. Although Greg was a nice guy he was a bit s weeks ago. I typically buy Range Rovers and Porsche and expect smooth buying experience with follow up. Although Greg was a nice guy he was a bit scatter brained. He took my license and girlfriends license so we both could take it for a test drive. I went first...noticed some items that needed to be fixed and he dropped me off. My girlfriend was getting ready to get in the drivers seat but Greg closed the door, locked the car and went back inside. We both looked at each other in disbelief. I went in after Greg and reminded him that my girlfriend would like to drive the car as well..he then asked for her license. I said..umm,,you already have a copy and he realized he goofed but never admitted it. She took a drive and we both liked it. Greg's boss came in with all smiles and said I had such a good credit score I didn't have to put any money down...I said great. A few moments later the Finance guy comes in and asks for $2500.00. He apologized for the misinformation I was given earlier but since it was an older model the bank needed a down payment. I said no problem. Completing the paperwork with the Finance dept. was very smooth and I give them high marks. The car only came with one key and the manuals were missing which I wasn't informed of. Greg told me I could purchase a key for $150.00 which I thought was tacky considering they don't negotiate on their pricing. I pretty much demanded that they at least provide the manuals for the car and he agreed. After this point I had to start following up with Greg on an every other day basis. I wasn't a customer anymore since I purchased the car. I had emailed Greg to ask him of the status of the manuals and he proceeded to tell me that "they were on his desk". I would have thought he would have been proactive and said "they are on my desk, would you like to pick them up or shall I mail them to you"? But that part didn't happen. I asked him to mail them to me and he said sure. Well..that was 3 weeks ago and after 3 emails and 2 phone calls to Greg I finally had to contact the GM of BMW Ft. Myers. He promised he would get to the bottom of this and I would receive my manuals soon. I would give the Sales portion from start to finish a 1 and Finance a 10. I would consider not buying from Germain BMW...plenty of other BMW dealerships around. Maybe some good old fashioned Sales Role playing will help these guys. Sales 101. More

Once I first walked into this dealer I was met by a friendly salesman. He was knowledgable on all the products. He wasn't my problem. The issue is with the terrible management in the used car departmen friendly salesman. He was knowledgable on all the products. He wasn't my problem. The issue is with the terrible management in the used car department. Jimmy and Paul both need to seriously consider a different career path. How they both lasted this long with how they act towards customers and how both of their attitudes are is beyond me. Not personable at all, talking down to the salesmen, and all the other junk they did. They are why I'm driving a certified Mercedes and not a BMW. I also recommend the salesmen follow suit and jump ship to Mercedes. More

The service dept at this dealership continues to diminish in customer service. It is almost impossible to get a loaner vehicle. I called for a service appointment April 15th. I was not able to get an appo in customer service. It is almost impossible to get a loaner vehicle. I called for a service appointment April 15th. I was not able to get an appointment until April 24th. I had the appointment for brake pads. When I arrived for service at the appointment time I was told they were out of brake pads. Expected them possibly Friday and I need to make another appointment. I have continuous issues with the service department. I did not have a pleasant experience at the time of purchasing this vehicle. The sales associate was not helpful and did not follow through on any of the things he said at the time of sale. This is my second car from this dealership and the customer service just keeps getting worse. I would not recommend BMW Of Ft. Myers. More

In all my experience with auto dealerships this was the worst experience of my life. I took my bmw in for a factory recall (safety) they did not fix the problem or address it. My car sat in the parking lot worst experience of my life. I took my bmw in for a factory recall (safety) they did not fix the problem or address it. My car sat in the parking lot for 1 hour and I watched it constantly when I questioned them they said they Diognosed the problem and it would cost $450 to fix. I said no one touched the car at all.they said they did not have to as they knew what the problem was.i asked why there was a chare when it. Was a factory recall and I had a letter from bmw. They said either I pay or take the car to Germany to get it fixed! Needless to say I will call NATB on Monday More

They did work not authorized. Would not call us back, had to keep calling. When we finally got the car back it had grease all over where the radio had been worked on, on the seat and on the door. When had to keep calling. When we finally got the car back it had grease all over where the radio had been worked on, on the seat and on the door. When I sent pictures of it to them they said "Stop by sometime when you are in the area and we will clean it" I dont live in that area. More

I have given all great rating to the ft myers BMW. Very comfortable waiting room, service writer Eddie castillio was great to work with. Car ready when promished and all cleaned up very professional dealer comfortable waiting room, service writer Eddie castillio was great to work with. Car ready when promished and all cleaned up very professional dealership. More

The best Sales Department I have ever worked with in the new vehicle buying experience. And the service department is exceptional! The product and facility are the "icing on the cake!" Go to BMW of new vehicle buying experience. And the service department is exceptional! The product and facility are the "icing on the cake!" Go to BMW of Fort Myers - they are great. Leslie More

Please give your business to another dealership. The salesperson was friendly, but management needs MAJOR improvements. The management team was rude and actually told us to go to another dealer when we salesperson was friendly, but management needs MAJOR improvements. The management team was rude and actually told us to go to another dealer when we asked for a better deal. We knew what was a fair price b/c we had researched other dealer prices and all we wanted was a fair deal. They wanted us to pay $6,000 more.....they are NOT customer centric and in these times companies should learn QUICK if they want to stay in business. More

If you choose to do service at this dealer, I recommend Jose. I bought my car new from BMW of Fort Myers (less than great experience) and had all the service completed under the factory maintenance/warran Jose. I bought my car new from BMW of Fort Myers (less than great experience) and had all the service completed under the factory maintenance/warranty program. Jose is a former BMW technician and knows these cars inside & out. Being a BMW and car nut myself, I found his knowledge of the product he sells and advises on to be a breath of fresh air. In one instance, my batteries needed to be replaced on my key fob - they were $20 for the pair - and not covered under the warranty. I balked at the price since you could buy a pair for $2 at Walgreens and he took them off the bill and ate the cost himself. What a stand up guy. BMW of Fort Myers: Jose is you most valuable employee. More

I purchased a vehicle from bmw of ft myers, everything I purchased a vehicle from bmw of ft myers, everything was great until i pull into my own drive way an hr after purchase when i noticed a clunking no I purchased a vehicle from bmw of ft myers, everything was great until i pull into my own drive way an hr after purchase when i noticed a clunking noise. something i find very difficult to believe could be missed during a thorough inspection and test drive, my test drive was short and on a freshly paved road. it may be the ball joints i am told, potentially a costly repair. on top of it i purchased a vehicle from them 3 months ago for 6791 drove and put 2000 miles on, they did give me a fair trade in price i admit (5000)but the next guy will get screwed when they pay their no haggle price of 7991, dont let them fool you when they say that they only profit from their dealer fee. they made out like a bandit on my trade in.and dont forget 1000 more than i paid for it 3 months ago and 2000 miles less, oh and i smoked in it, like a chimney unlike their claim of it being owned by a non smoker AND i was the THIRD owner unlike the advertised 2 owner. they are friendly and helpful dont get me wrong, just keep these things in mind when dealing with them. More