BMW of Fort Myers

Disappointed. Poor follow up and treatment after purchase. I purchased a certified pre-owned BMW on Thurs 12/29. The initial purchase and experience was pleasant, but very poor follow up and treatment after pu I purchased a certified pre-owned BMW on Thurs 12/29. The initial purchase and experience was pleasant, but very poor follow up and treatment after purchase. I left the dealership with my new car around 8:30pm after buying it that night. I was scheduled for and drove to BMW the next day for the "BMW genius" orientation at 1:30pm. The BMW employee sat in the passenger seat of my car for 45 minutes in a suit/jacket while going over the car features. It was hot outside and even with A/C on it was hot in the car. The orientation as helpful and pleasant, however when the orientation was over, the employee got out of the car and as I drove away I noticed a large yellow stain in the leather on the passenger seat. It was obvious the stain was from his suit/jacket as it was not there when I bought the car, it was not there when I brought the car to the orientation and no one else had even sat in the passenger seat yet. I had a another appointment to go to, so I could not go back. I immediately called the sales person who I purchased the car from and who had set up the orientation to let him know what happened and told him I felt bad about it. I also immediately sent him a text with pictures of the stain. He said he would see what they could do. I said I could come back later with the car after my other appointment. I waited 4 hours and did not receive a response. So I called and left a voicemail for the Manager. I said I could bring the car back later or in the morning...I never received a reply. I drove there the next day and I saw the employee who did the orientation, at the front desk, who did not even acknowledge me (but interestingly enough, he was not wearing a suit/jacket, but instead just a dress shirt). I'm sure he knows he was sweating during the orientation (as I was) and I'm sure he knows his suit jacket caused the stain. I asked to speak to the sales person, who basically blew me off and told me "the employee did not remember it happening" (which he would not have even known because he got out of the car and left and the stain was on the seat from his suit/sweating). He also went on to tell me "the stain was not there when they delivered the car to me", actually insinuating that I was lying and caused the stain. I asked to talk to the manager. The manger initially did not come out to talk to me, instead the sales person came back and told me to just "bring the car back Thursday." I asked to talk to the manager again, who then basically said the same thing, that the stain wasn't there when I bought the car. I asked the manager to come out and look at the stain so he could see how it actually was in same pattern of how the employee was leaning on the left side of the seat, as he was leaning over towards the driver seat/me for 45 minutes to go over car features. The manager told me to bring the car in on Thursday (which means I need to leave work and drive there again) the detail guy to take care of it. I don't even mind that it happened, accidents happen. But I have a problem with 3 separate BMW employees refusing to acknowledge it, not following up and acting like I caused it. They were clearly annoyed that I bothered to come back there. It was uncomfortable and awkward for me to have to even deal with this uncomfortable situation. I owned the car for less than 24 hours, the only person to sit in the passenger seat was a BMW employee, I called and sent pictures within minutes of the orientation being completed and the stain is clearly in same location as the employee was leaning to one side. I did not cause the stain and then decide to blame their employee. My initial sales experience was pleasant and my sister was actually planning on buying a new car there but not now due to the poor follow up and treatment after my purchase. Although it was a 2014 certified pre-owned car, it was a big purchase for me. I was very excited, but am very disappointed now. So although BMW agreed have the seat detailed, my guess is they already know the stain will not come out, otherwise they would have simply agreed to take care of it. My concern is what is BMW going to do if the stain does not come out (besides probably blame me for it and tell me it wasn't there when they delivered the car)? My appointment is in 5 days so I will post a follow up review accordingly, but as of right now very disappointed and would not recommend. I hope my experience is better and the situation is resolved when I take the car back, but after reading other reviews, I am not counting on it. More

Disrespected after the Sale I purchased a pre-owned vehicle, but can't help but wonder how I would have been treated if the purchase was new. I drove over 100 miles from Tampa to I purchased a pre-owned vehicle, but can't help but wonder how I would have been treated if the purchase was new. I drove over 100 miles from Tampa to view the vehicle and purchased it the same day Cash. Two days later I drove back down with a one way rental to pick up my car. I was told there was no one available to pick me up so I reserved a one way rental car and had to take a cab from the rental facility. I wife called and spoke to the salesman who apologized, saying the dealership was very busy and they would do something for me, but could not send any one the 18 minutes to pick me up. My wife was upset at my treatment and left a message for a manager to call her. Five days later, we are still waiting for the call. Additionally I called the finance manager twice about my DMV Registration Tags and never received the courtesy of a return call. I can understand a salesman not leaving the floor and missing a sale, the promised gift I never received was not important. I could have been reimbursed for the cab fare? More

Best car buying experience ever! An amazing experience from the first call to drive out! We drove all the way from Miami and couldn't be more satisfied. Absolutely no hassle. Everythi An amazing experience from the first call to drive out! We drove all the way from Miami and couldn't be more satisfied. Absolutely no hassle. Everything that was promised from the first contact was delivered and then some. Super zen and professional environment and personnel. Kudos to Florin and Keith, our SUPER sales team. Do no waste your time with any other dealer, this is THE place to go if you are considering a BMW. More

Best car buying experience ever! Two-and-a-half years ago, I had a very positive experience leasing a 2013 BMW 128i from BMW of Fort Myers. So, when I was ready to trade this car in Two-and-a-half years ago, I had a very positive experience leasing a 2013 BMW 128i from BMW of Fort Myers. So, when I was ready to trade this car in for one with more “safety” features, I knew exactly where to go: I headed back up to Ft. Myers! It turns out that the salesman and new car sales manager with whom I dealt a couple of years ago have moved on to other dealerships. Fortunately, I remembered the name of the General Sales Manager (Chris Tuttle) whom I met back then and asked to see him. Chris immediately came out of his office and warmly greeted my wife and me. I explained what I was looking for (model, color, packages) and, within a few minutes, BMW’s “Genius” (yes, that is his title), Steve Williams, located a car at another dealership that had all of the features that I was wanted (albeit, in my second-choice color). I quickly (and “painlessly”) negotiated a very fair lease price with Chris . . . a true gentleman at all times. Three days later, I returned to Ft. Myers to pick up my new car (a 2015 BMW 328i). The paperwork process with their Finance Manager, John Slechta, went off without a hitch (and, without any pressure or “surprises”). The car was then “delivered” by their Lease Portfolio Manager, Pat Boehm. While going over some of the car’s many “bells and whistles” (the technology is amazing!) with my wife and me, Pat was, at all times, personable, professional, and patient. He is clearly very knowledgeable about the product. We drove away VERY SATISFIED repeat customers. Follow-up: A few days after picking up my car, I was concerned that there might be a slow leak in one of my tires. I called Pat and he made arrangements for me to bring the car in to their Service Department that same day. I was greeted by a very helpful Service Advisor, Sheila Brown, who got my car into the service area without delay. (It turned out that the tire was fine.) I was even offered a complimentary car wash. Needless-to-say, when looking for a new car, I HIGHLY RECOMMENDC BMW of Fort Myers. I trust that your experience will be as positive as was mine. My thanks and congratulations to Chris Tuttle and to his wonderful team at BMW of Fort Myers! More

Smoothest Transaction Ever We came into BMW of Ft Myers looking for a Pre-Owned Acura we found online. The sale man informed us the car was actually at their other dealer down t We came into BMW of Ft Myers looking for a Pre-Owned Acura we found online. The sale man informed us the car was actually at their other dealer down the street. I was also interested in a Nissan Altima which was on the BMW lot. So we test drove the Altima down the street to checkout the Acura. Turned out I liked the Nissan I test drove better anyway. Gregg Cuozzo was our sale man and the guy is "straight money". Very easy to deal with, no pressure and offered more than a fair deal on my trade in and we walked out of there extremely pleased. This was a quick, smooth transaction and we got a great deal. The finance guy (John) was great as well. The following day we shopped around other dealers for my wife's car (the only reason we didn't buy here was they didn't have the car she wanted) and after dealing with several local dealers we realized just how good an experience we had at BMW of Ft Myers. We are now Sonic Automotive Group customers in the future as well. More

Excellent customer service I just bought a Lexus but really wanted a 528i. I originally went to Naples and was not impressed. Shaun and Ron invited me to take a test drive even I just bought a Lexus but really wanted a 528i. I originally went to Naples and was not impressed. Shaun and Ron invited me to take a test drive even though I bought the Lexus. I was so impressed by their professionalism and excellent customer service that I will make an appointment to go for a test drive and may even consider trading my Lexus. Highly recommended. More

BAD BAD BAD Service! Don't even bother taking your car there. This place SUCKS! They lie to you, and have no customer service skills. Go to Naples BMW.. Far Better place Don't even bother taking your car there. This place SUCKS! They lie to you, and have no customer service skills. Go to Naples BMW.. Far Better place than this. More

Fantastic, no-hassle purchase I recently went to BMW of Ft Myers to purchase a new BMW. I've been treated with nothing but courtesy and professionalism every step of the way. M I recently went to BMW of Ft Myers to purchase a new BMW. I've been treated with nothing but courtesy and professionalism every step of the way. My sales person, Mary Alice Armstrong and the General Manager of the dealership, Joe Irpino, provided top-notch service to me. Additionally, when I had questions later on about some of the features of my new car, I received help from John Findley and Paul Kohler. I find this impressive because commissioned sales people took the time and effort out of their sales process to assist me. I would not hesitate to recommend Ft Myers BMW to anyone. More