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BMW of Farmington Hills
Farmington Hills, MI
913 Reviews
Looking for a new BMW or BMW SUV? Our knowledgeable team of BMW experts is here to help! We're pro's at finding the perfect fit based on personality, lifestyle, driving habits, and, of course, budget. We have plenty of options to choose from between our wide selection of new and pre-owned BMWs, as well as used vehicles made by other manufacturers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 913 reviews
December 16, 2010
We wanted to replace our summer tires with the snow tires for winter. Our service advisor chad rossetter was very inefficient, hard to get hold of and not very professional. The tires had to be ordered onlin for winter. Our service advisor chad rossetter was very inefficient, hard to get hold of and not very professional. The tires had to be ordered online. They assured us that it will take 2 days to get the tires and get our car equipped with new tires. He kept dragging us for 3 days, refused to give us the fedex tracking number. Everytime we had to call him 3-4 times to get to talk to him. He was either on the phone or with a client which is really hard to believe. AFter leaving a messege he wauld call abck in an hour. Its the 4 th day and we still dont have any news about the tires or the service or any call from chad or any apologies. We have to keep extending the rental day by day (the rental taht we are paying for ourselves). Our contract also says we would get a loaner but we didnt get any and they are not paying for the rental. I understand it a very grey area but the way this was handles was very unpleasant and extremely unprofessional. More
by neel42
Employees Worked With
Chad Rossetter, John moyer
August 16, 2010
I took my 07 in for service and was very happy with everyone in the department. They fixed everything I asked for including the things I had just mentioned in passing. I will use them again and again a everyone in the department. They fixed everything I asked for including the things I had just mentioned in passing. I will use them again and again and again for service. Not to mention when I asked the service writer how to pair my phone he said "let me have it and I will have it done for you by the time I bring it up." Best service ever! More
by mrbalkie
Employees Worked With
jason
July 02, 2010
I had to take in my BMW to get serviced due to the problems it was having. I had the same problem before, and everytime I go in their, the service department screws something up and their service SUCK problems it was having. I had the same problem before, and everytime I go in their, the service department screws something up and their service SUCKS. I would never recommend them, in fact I would drive 30 miles to another dealership than go to this one right around the corner from where I live. They did not offer me a loaner, I had to ask for one the first time. The next time I went in, the sales man lied to me (I found out later on) that they did not have a loaner. The people who work in service act like they all own the dealership and afford to drive the cars themselves, when realistically, 95% of people who walk in their probably earn 3x what they earn. Next time, I'll be taking my car to a BMW dealership that knows the meaning of real customer service. More
by dx9618
Employees Worked With
Chad
