BMW of Farmington Hills

Had a great experience with the folks at Erhard this week while purchasing a used BMW. Their responsiveness and flexibility was key to my particular experience. while purchasing a used BMW. Their responsiveness and flexibility was key to my particular experience. More

This is my 4th car I've leased from Erhard and I love the customer service I receive. That's what keeps me coming back. customer service I receive. That's what keeps me coming back. More

We have been buying BMW's from Erhard since 1992. I just completed a lease on my fifth vehicle from Tom. While negotiations are always tough, we have all walked away happy in the end. Service here has alway completed a lease on my fifth vehicle from Tom. While negotiations are always tough, we have all walked away happy in the end. Service here has always been great whether from Ken, Chad Rossiter or others. Highly recommend them. More

I am on my third BMW from Erhard. The reason I keep coming back is so simple and a template for any business striving to be successful; offer a quality product at a good price, but more important do it coming back is so simple and a template for any business striving to be successful; offer a quality product at a good price, but more important do it with a smile, a caring attitude and impeccable service. You feel it the instant you enter the showroom. I always think I will give another brand a shot to win my business but then I wake up and ask why? Good job Erhard team, keep this up and I'll keep coming back. More

As a 27 year old that looks about 21, it's not uncommon for salesmen to not take me seriously! This happened at BMW Ann Arbor, but I had a great experience with Erhard, specifically John Moyer. He answered for salesmen to not take me seriously! This happened at BMW Ann Arbor, but I had a great experience with Erhard, specifically John Moyer. He answered all of my questions promptly via email, let me test drive a 135i without hesitation, and just treated me professionally which I really appreciated. More

My husband and I went to look at the Erhard of Farmington Hills used vehicle inventory but we didn't find one that we liked. Because they treated us well during the visit, my husband wanted them to make the Hills used vehicle inventory but we didn't find one that we liked. Because they treated us well during the visit, my husband wanted them to make the sale on a vehicle we purchase. The next day, we found a certified pre-owned vehicle that we liked in Erhard of Bloomfield Hills (EBH) online and my husband emailed Erhard of Farmington Hills to inquire if they can get the vehicle for us. He thought they were affiliate dealerships (being owned by Erhard) so we can buy it from them instead. They did get the vehicle from EBH. Then, they claimed that the vehicle was listed by EBH as certified although EBH did not certify it. We did not believe them because EBH is a reputable dealership, the CARFAX showed all the work done by EBH during certification and most of all, we believe that BMW stands by their product, therefore, will not provide certification on a vehicle that isn't. We later learned that Erhard of Farmington Hills bought the vehicle from EBH and put it back in the market as a certified pre-owned. CARFAX does not show any work done on the vehicle by Erhard of Farmington Hills and they are now trying to resell it for $4K more than what EBH had it listed when we sent them the information-- a classic "flip" of a vehicle. Their sales team is untrustworthy. We are now proud owners of a BMW and we bought it elsewhere. We definitely will NOT recommend Erhard of Farmington Hills to anyone we know. Drive up to Erhard of Bloomfield Hills, it's not too far but stay away from Farmington Hills! More

We wanted to replace our summer tires with the snow tires for winter. Our service advisor chad rossetter was very inefficient, hard to get hold of and not very professional. The tires had to be ordered onlin for winter. Our service advisor chad rossetter was very inefficient, hard to get hold of and not very professional. The tires had to be ordered online. They assured us that it will take 2 days to get the tires and get our car equipped with new tires. He kept dragging us for 3 days, refused to give us the fedex tracking number. Everytime we had to call him 3-4 times to get to talk to him. He was either on the phone or with a client which is really hard to believe. AFter leaving a messege he wauld call abck in an hour. Its the 4 th day and we still dont have any news about the tires or the service or any call from chad or any apologies. We have to keep extending the rental day by day (the rental taht we are paying for ourselves). Our contract also says we would get a loaner but we didnt get any and they are not paying for the rental. I understand it a very grey area but the way this was handles was very unpleasant and extremely unprofessional. More

I took my 07 in for service and was very happy with everyone in the department. They fixed everything I asked for including the things I had just mentioned in passing. I will use them again and again a everyone in the department. They fixed everything I asked for including the things I had just mentioned in passing. I will use them again and again and again for service. Not to mention when I asked the service writer how to pair my phone he said "let me have it and I will have it done for you by the time I bring it up." Best service ever! More

I had to take in my BMW to get serviced due to the problems it was having. I had the same problem before, and everytime I go in their, the service department screws something up and their service SUCK problems it was having. I had the same problem before, and everytime I go in their, the service department screws something up and their service SUCKS. I would never recommend them, in fact I would drive 30 miles to another dealership than go to this one right around the corner from where I live. They did not offer me a loaner, I had to ask for one the first time. The next time I went in, the sales man lied to me (I found out later on) that they did not have a loaner. The people who work in service act like they all own the dealership and afford to drive the cars themselves, when realistically, 95% of people who walk in their probably earn 3x what they earn. Next time, I'll be taking my car to a BMW dealership that knows the meaning of real customer service. More