BMW of Farmington Hills

Went in search of a new car as my current lease was expiring in a few days. We searched a myriad of manufacturers and settled on BMW. Upon entering the dealership we were introduced to Steve Williams. expiring in a few days. We searched a myriad of manufacturers and settled on BMW. Upon entering the dealership we were introduced to Steve Williams. He was very knowledgeable, easy-going and an absolute pleasure to work with. Shortly after arriving we left with a new vehicle. We would highly recommend Steve, he is awesome! More

I went into Erhard BMW of Farmington Hills dealership to trade in my Lexus and get a new lease for X3 or X5. I was introduced to a salesman named Chadd. He was the worst salesperson I ever seen in my 14 yea trade in my Lexus and get a new lease for X3 or X5. I was introduced to a salesman named Chadd. He was the worst salesperson I ever seen in my 14 years of car leasing experience in metro Detroit area. Chadd refused to take me to his desk, refused to even talk about the different options between X3 and X5, refused to give me any options to lease or the estimated monthly payments until I fill in a credit application. The worst is not over yet, Chadd refused to even talk about trading in my Lexus stating that it is my responsibility to figure out to what I do with my Lexus. Chadd very clearly told me that his dealership does not deal with trade-ins and even he cannot call the Lexus to get a payoff because it is not legal for them. I told Chadd if he calls the Lexus, all I have to do is to give them my account number or SS number but he refused to do so. I had to leave the dealership because of an urgent call from my work. I would never recommend this dealership to anyone but if you have to go please avoid salesman named Chadd. More

John was the best sales person we have ever met. He listened to our needs and customized our experience in the showroom. He is the reason we have narrowed our search to 2 brands - one of the them being listened to our needs and customized our experience in the showroom. He is the reason we have narrowed our search to 2 brands - one of the them being BMW. More

Had a great experience with John and Mike. Certainly, made the whole process more enjoyable and easy. I am enjoying and still getting used to my new car. Hope the rest of my experience with Erhard is as made the whole process more enjoyable and easy. I am enjoying and still getting used to my new car. Hope the rest of my experience with Erhard is as positive. More

Bought a fancy car :-) Chadd was super nice. It made what is normally a stressful experience a pretty calm and pleasant one. I would definitely buy another car from him. In fact, my husband is already talkin is normally a stressful experience a pretty calm and pleasant one. I would definitely buy another car from him. In fact, my husband is already talking about getting another in the next year! More

John was a pleasure to work with - he did everything he said he would on time, exactly as explained, and at the exact price we agreed on. They even cleaned my license plate before putting it on my new 3-s said he would on time, exactly as explained, and at the exact price we agreed on. They even cleaned my license plate before putting it on my new 3-series! Now that is customer service. I would highly recommend John and the entire Erhard team. More

Excellent customer service. They did everything they could and then some to get me the car I wanted! They knew how much it meant to me to have it by christmas and they got it prepped the week before.Hig could and then some to get me the car I wanted! They knew how much it meant to me to have it by christmas and they got it prepped the week before.Highly recommend! More

Ken Foster is the greatest service representative in the entire world of BMW Dealerships. Ken referred me to another wonderful person named John Moyer. John is in the sales department. I had a wonderful cus entire world of BMW Dealerships. Ken referred me to another wonderful person named John Moyer. John is in the sales department. I had a wonderful customer experience with John purchasing my new 2013 BMW 5 series. John was very helpful in getting the car that I wanted and the perfect price. I love my new car! I highly recommend Erhard BMW of Farmington Hills for a wonderful customer experience. Ask for John or Ken. Thanks again John and Ken! More

I had previously bought a vehicle from this dealership quite a few years ago. The one reason I went to this dealership was the overall size of their place. It provides options to look at a lot of differen quite a few years ago. The one reason I went to this dealership was the overall size of their place. It provides options to look at a lot of different cars/options/colors etc. The reason I will go back to this dealer (if/when I need a new vehicle) is for the client advisor. I worked with Chadd Schmidt at this dealership and I must say that it was the most pleasant car buying experience that I have ever had. He understood what my needs were and got me the vehicle that fit my needs. It was very relaxed compared to the usual stress that is associated with buying a new car. I highly recommend this dealership and working with Chadd when you want to buy a new vehicle. More

From the moment I walked into the Erhard Dealership, it was VIP service all the way. Chadd my sales rep worked very closely with Mike his manager to ensure I got the perfect car for my needs and style and was VIP service all the way. Chadd my sales rep worked very closely with Mike his manager to ensure I got the perfect car for my needs and style and at the best price! Even when Chadd wasn’t there to answer my questions, his partner John was always happy to step up and help out. I love, love, LOVE my new car, and I have Chadd to thank. I will always recommend the Erhard Dealership to anyone for great quality and service. I drove an hour out of my way from Auburn Hills to the Erhard location because I heard their customer service was top notch, and they didn’t let me down. It was worth the drive to Erhard. More