Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Farmington Hills
Farmington Hills, MI
862 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 862 reviews
October 26, 2016
Erhard Farmington Hills sales is the best! The best thing Erhard Farmington Hills has is Ramzy E! He was very knowledgeable.,professional,and kind! From the fist time meeting to the end result The best thing Erhard Farmington Hills has is Ramzy E! He was very knowledgeable.,professional,and kind! From the fist time meeting to the end result getting my keys to my BMW X3! This gentleman was fantastic! I recommend my family and friends to go to Erhard BMW and ask for Ramzy ! More
by wendyhb7
Employees Worked With
Ramzy E
September 10, 2016
X6 5,000 pound paper weight I purchased a certified vehicle from this dealership (BMW X6). And unfortunately have not been satisfied with this purchase. Within the first year I h I purchased a certified vehicle from this dealership (BMW X6). And unfortunately have not been satisfied with this purchase. Within the first year I had engine performance issues, which required sensors to be replaced. And several months later. I had to replace a water pump. I have had constant engine performance issues. In which I was told by this dealership (service department) to review changing the gasoline. After owning this vehicle for a little over 2 years and 2 ½ years remaining on my contract. As I was driving home from work my engine just died. I was informed that my engine had frozen and would need to be replaced at a cost of $21,000.00 dollars. And this dealership also was nice to informed me. That I had purchased a lemon from them. And no one at the dealership or BMW of North America would do anything about it. So, I'm stuck paying $800.00 per month for the next 2 years for a 5,000 pound paper weight. You have been warned. More
by X6 paper weight
Employees Worked With
Sales Manager Mr. Jim Pierce
November 29, 2015
Work with Steve Had a bad experience at Bloomfield Hills. Called Steve on a BMW. He was able to get the car from their lot, and his sales manager accepted a reasonabl Had a bad experience at Bloomfield Hills. Called Steve on a BMW. He was able to get the car from their lot, and his sales manager accepted a reasonable offer on the car I was looking at. No haggling. Steve was wonderful to work with. More
by MarkR1653
Employees Worked With
Steve
April 09, 2015
Wouldn't recommend to my worst enemy The experience at Erhard of Farmington Hills is deplorable. Go to Bloomfield Hills or Ann Arbor instead if you're in the Detroit area. Good luck. The experience at Erhard of Farmington Hills is deplorable. Go to Bloomfield Hills or Ann Arbor instead if you're in the Detroit area. Good luck. More
by JohnCaza
Employees Worked With
Mike Sadowski
March 23, 2015
Outstanding customer service by Ramzy Elkawa, and Mike Spina As soon as walk in the door, mgr Jeff welcomed me. I went there without an appointment. What a team wok between Ramzy Elkawa, and Mike Spinale. All th As soon as walk in the door, mgr Jeff welcomed me. I went there without an appointment. What a team wok between Ramzy Elkawa, and Mike Spinale. All three of them listen to my needs and made possible to choose the right car and closed the deal. Last 30 years I bought 15 different cars from different dealers. I received the BEST customer service from Jeff, Mike and Ramzy. These dealer knows how to make their client happy. Thanks again all of you. Will see you in few years. Sam Shamsul 2013 328i X-Drive More
by Shamsul
Employees Worked With
Jeff Ramzy Mike
June 22, 2014
Missed Opportunity We had a noon appointment to purchase a Certified Pre-Owned 2014 BMW 535i xdrive but when we arrived at the dealer they left us waiting for an hour. We had a noon appointment to purchase a Certified Pre-Owned 2014 BMW 535i xdrive but when we arrived at the dealer they left us waiting for an hour. Our Salesman was assigned a walk in customer whose purchase took longer than expected. I believe the Sales Manager should have given that customer to another sales person who didn't have any clients scheduled rather than leave us waiting. We were purchasing a vehicle worth over $60k which is three times the amount of the other vehicle he sold. As we were leaving the Sales Manager offered to give us another Salesman but it was too late. We ended up buying a 2014 Mercedes E350 4Matic because the dealership was more accommodating. More
by Besheba
Employees Worked With
Enrique
June 18, 2014
Thank you Although I ended up purchasing a Jeep Cherokee Trailhawk, my experience at Erhard BMW was awesome and John found me the perfect X3. He was very prof Although I ended up purchasing a Jeep Cherokee Trailhawk, my experience at Erhard BMW was awesome and John found me the perfect X3. He was very professional and gave me a great lease price. I found the overall experience to be excellent and would recommend him and the dealership highly ! Thank you for your help. R. Miller More
by reneelarose
Employees Worked With
John Moyer
November 27, 2013
They tried to overprice labor and parts. They also lied about service needed for my vehicle. I found out when they quoted me 4200$ for air shock replacement. I called around and got it done for 1200. My ve about service needed for my vehicle. I found out when they quoted me 4200$ for air shock replacement. I called around and got it done for 1200. My vehicle runs great . Worst experience ever. Stay away from these crooks. Jason in service called me and said, "you have a leak in left rear air shock, but you HAVE to fix both rear air shock you can't just replace one". I told him to hold off on the work needed. I called several other dealers including bmw Bloomfield in which they all said you don't have to replace both. I called Jason back and asked him to repeat what work was needed, he stated again it's going to be 4200 and you have to replace both. I called him out on it. I too him I called around and everyone I spoke to said I did not have to replace both. He replied by saying we recommend it. Wow, what a crook. I took my vehicle there cause I thought they were not the typical service dealers that tried to take your money. I was wrong, I would drive hours to avoid ever going back there again. And no this was not misscommunication, I had him repeat what he told me the first time. Stay away from this dealer but if you must go in for service stay away from Jason. More
by Jezzypico
Employees Worked With
Jason( service)
August 02, 2013
Working with Chadd was one of the best dealership experiences I've had. He was really friendly, seemed genuinely interested in the type of car we were looking for, and worked really hard to find us e experiences I've had. He was really friendly, seemed genuinely interested in the type of car we were looking for, and worked really hard to find us exactly what we wanted. I went in to the dealership probably 5 or 6 times before signing for the car and every single time Chadd was more than willing to sit down with us and answer any questions we had. It put us at ease when we went to actually sign for the car. Mike was also a huge help when it came down to signing. He worked with us for our trade-in car and the car we were buying to give us a price for both that everyone was happy with. Honestly, working with these guys was half the reason we kept coming back to BMW while shopping around, and it gives us a huge incentive to stick with BMW in the future too! :) More
by sabafkhan
Employees Worked With
Chadd and Mike
