BMW of Farmington Hills

Excellent service - Thank you for escalating an issue Driving a BMW diesel vehicle which comes with its issues revolving around the exhaust system. Factory warranty expired Nov 2017. Had issue w/ EGR cool Driving a BMW diesel vehicle which comes with its issues revolving around the exhaust system. Factory warranty expired Nov 2017. Had issue w/ EGR cooler which needed replacement and was quoted at ~$1,500 parts and labor. Asked service rep Jason to inquire at BMW of NA whether they could help. He did and I ended up w/ getting the issue taken care of by BMW of NA. Thank you Jason and BMW for accommodating a diesel enthusiast! More

Terrible Dealership fourth time in four weeks for same electrical problem, incompetence in sales and mechanics is evident. Each time in for services car is returned wors fourth time in four weeks for same electrical problem, incompetence in sales and mechanics is evident. Each time in for services car is returned worse than before. More

Thanks Ken Foster !!!!! Just wanted to say thanks to Ken Foster our service advisor, and all the crew at Erhard BMW Farmington Hills for taking care of my wifes car on short Just wanted to say thanks to Ken Foster our service advisor, and all the crew at Erhard BMW Farmington Hills for taking care of my wifes car on short notice. Your the best and we really appreciate it !!! More

Excellent Very professional and personal service from Erhard BMW, especially Ramzy. He is very knowledgeable about cars and BMW in particular. Helped me to find Very professional and personal service from Erhard BMW, especially Ramzy. He is very knowledgeable about cars and BMW in particular. Helped me to find the right car at a great lease rate, very happy so far. This is our 6th car from Erhard in Farmington Hills and we never had anything to regret. The same is true for service and after sales support. Highly recommend Erhard BMW and Ramzy in particular. More

First experience purchasing a car was very, very, pleasant! This was my first BMW purchase, X1 and also my first car purchase. I really enjoyed the experience. Linda was very kind. Got financed for very low and This was my first BMW purchase, X1 and also my first car purchase. I really enjoyed the experience. Linda was very kind. Got financed for very low and the financing process was fast, quick and very smooth considering the fact that this was my first time getting financed for a vehicle. Next purchase, a BMW maybe!? Thank you Erhard BMW More

Best sales guy ever! I walked in and I drove out in a BMW X3! My sale guy was Ron Cannon he was the best his explanation of all my questions was wonderful. He made sure I I walked in and I drove out in a BMW X3! My sale guy was Ron Cannon he was the best his explanation of all my questions was wonderful. He made sure I got the BMW car that fit me and not just the most expensive one he could show me. I would definitely go see Ron to buy my next BMW! Last but not least Ron I just want to say thanks! More

BMW X6 - 5,000 pound paper weight Purchased a certified BMW X6 from this dealership. Two years into my 4 year contract (owning this vehicle). The engine stopped working. And no one fro Purchased a certified BMW X6 from this dealership. Two years into my 4 year contract (owning this vehicle). The engine stopped working. And no one from BMW North America or this dealership would address the issue. They were kind enough to provide me a quoted for a new engine ($21,000.00.). This vehicle sets in the back parking lot of this dealership. While I continue to pay $800.00 a month payments. I WILL NEVER buy another BMW or recommend this dealership. Smile in your face to get your business. But don't stand behind their product. More

So happy I purchased here! I visited Linda a week prior to making my decision on a vehicle. The dealership itself is beautiful and has a small play area for kids, which really I visited Linda a week prior to making my decision on a vehicle. The dealership itself is beautiful and has a small play area for kids, which really comes in handy. While I didn't initially think I was going to end up purchasing here due to price, Linda worked really hard to earn my business, but in a very non-pressure type of way. I wish there were more sales consultants like her. Authentic, down to earth and really works to earn your business. They made financing easier than I've experienced in the past and really worked to respect my time when I came in for delivery. I'm incredibly happy I chose to shop not just with Erhard, but mostly with Linda. More

Above and beyond service provided by Ranzy Elkawa From our first conversation to finding an ideal car,Ramzy made us feel comfortable. He is knoweldgable and friendly. Ramzy stayed late after the deale From our first conversation to finding an ideal car,Ramzy made us feel comfortable. He is knoweldgable and friendly. Ramzy stayed late after the dealership was closed to continue process our transaction. He went through the features thoroughly and ensured we understand the fuctuctions especially the safety ones. We felt welcome each time we met him. I can't wait to recommend Ramzy and the Erhard Farmington hills to family and friends who is interested in purchasing a car! More

WORST CUSTOMER SERVICE EXPERIENCE Just want to share my worst experience with one of your service dealership Date: 11/16/2016 ZERO STAR(s) All I can say is I WISH ERHARD BMW OF F Just want to share my worst experience with one of your service dealership Date: 11/16/2016 ZERO STAR(s) All I can say is I WISH ERHARD BMW OF FARMINGTON HILLS was not the only service dealership close to where I live. There I have received the WORST customer Service ever (). I understand if it happened to anyone who is a difficult customer but I am certainly not one of them instead I am there BMW Platinum Member. It happened to me multiple times now, when I went in to get my car washes, Oil changes & get treated like CRAP by the service reps. I had to walk out to the service desk to realize that my car is ready and I was only wasting my time & waiting in the sitting area. I bet this never happened to anyone at any car dealership. Imagine after eating all that continious bad behavior today from the service rep, you paid the bill, came to pick up your car & you sat in & start your car and get HONKED by the service rep & aggressively revving the engine to move your car. (Like literally in 30-40 sec). At the first you will think that he might have to take the car out as well but only when you realize that as soon as you move out they started giggling & stopped the car at your spot NO RESPECT AT ALL. To the owner who take his/her time to write the response: A small message to you, I read all the bad reviews & your almost same replies to them and was surprised to see that lot of people have shared the same experience as I did. Its such a Shame. Anyways At-least you will not see me or my car at your dealership again. Thank You & Have a Good Day More