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BMW of Farmington Hills
Farmington Hills, MI
862 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 862 reviews
December 03, 2019
My first Experience with Erhard BMW Very Good customer service. Ramzy was able to answer all my questions and made the process very fluid and easy to own my 1st BMW Very Good customer service. Ramzy was able to answer all my questions and made the process very fluid and easy to own my 1st BMW More
by Riaz
Employees Worked With
Ramzy
December 02, 2019
I had my 3 year old daughter with me for a 2 hour long service on my car. The staff were amazing and quick on everything. very nice and courteous with both my daughter and I. Jim and Joy made our visit an service on my car. The staff were amazing and quick on everything. very nice and courteous with both my daughter and I. Jim and Joy made our visit an amazing one. My daughter is now fascinated with that place now (haha!) :) More
by Stella
Employees Worked With
Jim, Joy
December 01, 2019
I’ve recently purchased my fifth vehicle from Erhard BMW. The dealership provides excellent service and their staff is a pleasure to deal with. I have recommended Erhard to several of my friends and family. The dealership provides excellent service and their staff is a pleasure to deal with. I have recommended Erhard to several of my friends and family. More
by jmdief
Employees Worked With
Kurt Hagemann, Paul Livernois
November 30, 2019
Close But No Cigar I enjoyed working with my Sales Associate (SA), Alexandra but as it turned out...the positive rapport that we established was to my detriment. The car I enjoyed working with my Sales Associate (SA), Alexandra but as it turned out...the positive rapport that we established was to my detriment. The car that I purchased was okay, but it was not what I asked for. The car that I purchased did not include ANY of the features I requested; head up display, keyless entry, rear seat warmer, sports package, Sirius XM radio. What is worse, the sales agent lead me to believe that the car that I purchased included some of the features that I initially requested such as keyless entry, heated rear seats, hands free lift gate and Sirius XM radio capability. The Sales Associate and I test drove three cars. I believe that she was truthful about the features on the first two vehicles. But, the third vehicle had none of the features that I noted above and she spoke as if the car had them but she didn't know how to operate them. When I picked up the car, she sent someone outside to show me how to operate these features. When the features did not perform as expected (i.e. the kick to open lift gate), his response was, "well, I guess I need to research how to use this feature" or "you can check online for an instructional video". I found out two days after purchase that in order to have access to Sirius XM Radio, I must upgrade the entertainment system at the cost of $450! The SA lead me to believe that all BMWs were equipped for this service. I expressed to the SA that I was not happy with these specific features...she apologized. More
by jametamignon
Employees Worked With
Alexandria Untied
November 28, 2019
What a great experience with this dealership. Concern, expertise, patience, knowledge, kindness and a good group of people. JIM...you were the greatest. THANKS. I will definitely request you if I should e expertise, patience, knowledge, kindness and a good group of people. JIM...you were the greatest. THANKS. I will definitely request you if I should ever need service again. More
by Dee48336
Employees Worked With
Jim
November 27, 2019
Efficient Pulled in with no long wait time. Ken Foster provided car loaner after discovering an additional issue so I could run errands and have lunch instead o Pulled in with no long wait time. Ken Foster provided car loaner after discovering an additional issue so I could run errands and have lunch instead of sitting at the dealership. In addition, The courtesy car wash was right on time! More
by Thewoodsons
Employees Worked With
Ken Foster
November 27, 2019
Excellent Service Thanks to Jim Cash and the wonderful people in the Service Department of Erhard BMW. They make each visit pleasant and efficient. Always ready with wh Thanks to Jim Cash and the wonderful people in the Service Department of Erhard BMW. They make each visit pleasant and efficient. Always ready with whatever I need, I'm in and out quick! More
by ahv
Employees Worked With
Jim Cash
November 27, 2019
Love my 2018 BMW X5M I had a wonderful experience with a recent purchase of a CPO 2018 BMW X5 M. What made the transaction unusual is that I live in central Ohio and the I had a wonderful experience with a recent purchase of a CPO 2018 BMW X5 M. What made the transaction unusual is that I live in central Ohio and the vehicle was up in Farmington Hills. I had a trade in and no interest in driving up to the dealership and then back home again., I worked with an excellent sales consultant, Ramzy Elkawa. Ramzy and I negotiated my trade in value and the price on the X5M completely over the phone. They shipped my car up to Michigan and sent the X5 M to me. The transaction was built on the trust that Ramzy and I established over the course of several phone calls. I'd highly recommend both the dealership and Ramzy. The X5 M is everything they promised. More
by Buckeye Mike
Employees Worked With
Ramzy Elkawa
November 26, 2019
World Class Service Been dealing with Erhard of Farmington Hills for 10 years or so. I have purchased and serviced 2 cars from them. These guys get it!! Doesn't matter Been dealing with Erhard of Farmington Hills for 10 years or so. I have purchased and serviced 2 cars from them. These guys get it!! Doesn't matter if it is the selling process (Kurt Hagemen) or Service (Chad Rossetter). They look out for you, and make sure the experience is really as good as it can be. Chad always go above and beyond so you don't dread the process of taking a car to the dealership. I always know its going to be done right. Thanks for all you do!!! R. Bush More
by R Bush
Employees Worked With
Chad Rossetter
