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BMW of Farmington Hills
Farmington Hills, MI
862 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 862 reviews
March 20, 2020
Went in looking for a BMW X5. Tom was extremely helpful and patient. I Highly recommend this dealership and the sales team to family and friends. and patient. I Highly recommend this dealership and the sales team to family and friends. More
by patrickjarbo
Employees Worked With
Tom Kelley
March 19, 2020
Great service preparation by Jason.However, the new tire Great service preparation by Jason. However, the new tire was NOT properly inflated according to the recommended pressure, only 37, not 41. I had ot Great service preparation by Jason. However, the new tire was NOT properly inflated according to the recommended pressure, only 37, not 41. I had other 3 tires properly inflated. So now I have to put more air to this new tire. Technician could have checked how other tire pressures were set before releasing car. More
by changhs3
Employees Worked With
Jason Betts
March 19, 2020
Very happy with my service today. With this being my first BMW, Jason and the service department are making my purchase very enjoyable. I am impressed with the service. first BMW, Jason and the service department are making my purchase very enjoyable. I am impressed with the service. More
by Mike
Employees Worked With
Jason
March 18, 2020
Great today, good overall Overall I'm really pleased with Erhard's Farmington Hills service center. Everyone there really hustles and usually seems to care about doing a good Overall I'm really pleased with Erhard's Farmington Hills service center. Everyone there really hustles and usually seems to care about doing a good job, especially the service advisors. Today, as always, Chad deserves a 5+ star review. Based on my total experience over the last few years, I give the service center four stars overall. Most of the time the service is great, even if very expensive. However, one time I made the mistake of waiting in the store for a previously-scheduled oil change, which ended up taking almost 3 hours (unacceptable). On another occasion, I think one of the technicians accidentally cracked my coolant reservoir while performing other engine work. On yet another occasion, they appear not to have tested the car after replacing the spark plugs; it turned out one of the new plugs was bad out of the box, but I only discovered it several miles down the road when the engine lost power. To Erhard's credit, they addressed the latter two problems free of charge, and I give them high marks because most of the time they get things right the first time. More
by MK Northville
Employees Worked With
Chad
March 16, 2020
Ken Foster did an AMAZING job making sure I was taken good care of! Went above and beyond. Kens exceptional customer service earned THIS BMW a loyal customer. good care of! Went above and beyond. Kens exceptional customer service earned THIS BMW a loyal customer. More
by 90moose
Employees Worked With
Kenneth Foster
March 10, 2020
Great overall service. John Moyer worked with me to get the BEST POSSIBLE DEAL on a 2019 BMW X1. The process was easy and painless. I would definitely recommend Erhard BMW of Farmington Hills. the BEST POSSIBLE DEAL on a 2019 BMW X1. The process was easy and painless. I would definitely recommend Erhard BMW of Farmington Hills. More
by April DeGroat
Employees Worked With
John Moyer
March 09, 2020
New Car purchase It was a great experience! Staff are extremely helpful! From pick up new car to return my current leased one, it cannot be any better. Thanks to Steve It was a great experience! Staff are extremely helpful! From pick up new car to return my current leased one, it cannot be any better. Thanks to Steve Williams and Matthew Rosen! More
by Shen
Employees Worked With
Steve Williams and Matthew Rosen
March 05, 2020
Another great visit to Erhard BMW Top marks to Jason Betts again! He’s the best service consultant I have dealt with in 6 years since I moved to Michigan. Great communication skills, t Top marks to Jason Betts again! He’s the best service consultant I have dealt with in 6 years since I moved to Michigan. Great communication skills, thorough, and always thinking about the customer! Greg More
by G
Employees Worked With
Jason Betts
February 20, 2020
Great experience second time around!Kurt made the Great experience second time around! Kurt made the process easy and comfortable I was paired with Chad in service and know that I will be in good hs Great experience second time around! Kurt made the process easy and comfortable I was paired with Chad in service and know that I will be in good hsnds More
by Jn0813
Employees Worked With
Kurt
February 18, 2020
I’m still ‘BEAMING’ from my vehicle purchasing experience! From initial contact to the delivery of my 535i x Drive, my experience at BMW Erhard Farmington Hills was flawless! Client Advisor, Tom Kelly, took gr From initial contact to the delivery of my 535i x Drive, my experience at BMW Erhard Farmington Hills was flawless! Client Advisor, Tom Kelly, took great care of me. He was attentive and incredibly responsive, keeping me informed every step of the way. Every staff member who addressed me was warm and friendly. The Service department did an excellent job detailing the vehicle. When I arrived at the dealership, a pristine 5 Series greeted me. Throwing in two lovely BMW keychains was also an awesome touch! I routinely took my previous BMWs to Erhard Farmington Hills for service with my advisor, Jim Cash. The next time my husband or I are in the market for another one, you can believe we’ll be reaching out to Tom! More
by Michele A. Sims
Employees Worked With
Cody
