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BMW of Farmington Hills
Farmington Hills, MI
862 Reviews
Looking for a new BMW or BMW SUV? Our knowledgeable team of BMW experts is here to help! We're pro's at finding the perfect fit based on personality, lifestyle, driving habits, and, of course, budget. We have plenty of options to choose from between our wide selection of new and pre-owned BMWs, as well as used vehicles made by other manufacturers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 862 reviews
November 16, 2021
Terrible! If I could give no stars I would. They didn’t correct the problem and still made me pay over 1000 for what they thought the problem may be. Gave nothing but excuses and wanted to guess with my ca correct the problem and still made me pay over 1000 for what they thought the problem may be. Gave nothing but excuses and wanted to guess with my car. And the manager was no help. Wanted me to bring the car back in and drop it off so that they could keep guessing and charging me. This is ridiculous and unacceptable. They literally threw their hands up in the air and said they didn’t know what could cause the issue. And sent me on my way like me and my car wouldn’t matter. I stayed at this location from 8am to 3pm and all they could do was offer me pizza. Such a slap in the face. I wish I was a white woman. I probably would not have got this treatment. They even replaced parts that they didn’t need to. And I asked for my parts back to be tested and the manager told me that he would check to see if they still had them. And he never called back. My third BMW so I know that it is illegal to not hold a customers parts for 48 hours. I’ve never had this experience anywhere else. They should be ashamed of themselves. More
by Empress Nest
Employees Worked With
Kendrick, Chris Allen
November 15, 2021
My Advisor Ken Foster gave me up to date calls throughout my engine replacement! He was very engaging and kept me informed of All of my options and ensured me that he would do everything in his power to get my engine replacement! He was very engaging and kept me informed of All of my options and ensured me that he would do everything in his power to get me back my truck in god repair! Thank you Ken Foster and the Erhard BMW of Farmington Hills for restoring my truck back to a safe and working condition!!!! Five Star Service Melanie H. Farmer More
by MelanieH
Employees Worked With
Ken Foster
November 14, 2021
I don’t feel welcome or confident in the work. I had issues with previous automobiles and nobody ever reaches out to address the problem or apologizes. I feel like I’m a burden anytime I bring my car fo issues with previous automobiles and nobody ever reaches out to address the problem or apologizes. I feel like I’m a burden anytime I bring my car for service and I try to thoroughly explain my issues and it’s never completed the 1st time More
by Otailor08
Employees Worked With
Chad,ken,joy,Jim
November 11, 2021
Performed excellent service on my BMW 330. Competitive price and great service / customer experience. Ken Foster is a great advisor. He took the time to show me exactly what was needed. price and great service / customer experience. Ken Foster is a great advisor. He took the time to show me exactly what was needed. More
by sc96info
Employees Worked With
Ken Foster
November 09, 2021
Excellent service again from Erhard Farmington Hills. Long time BMW owner who has always enjoyed clean friendly service. Service advisor Ken was excellent as he explained everything thoroughly Long time BMW owner who has always enjoyed clean friendly service. Service advisor Ken was excellent as he explained everything thoroughly More
by clreading
Employees Worked With
Ken Foster
November 08, 2021
Excellent service. It is always a please to bring my vehicle into this dealership. I've had my BMW for over a year, and each visit is a great experience. vehicle into this dealership. I've had my BMW for over a year, and each visit is a great experience. More
by Chris
Employees Worked With
Chad Rossetter
