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BMW of Farmington Hills

Farmington Hills, MI

4.8
862 Reviews

38700 Grand River Ave.

Farmington Hills, MI

48335

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Showing 862 reviews

November 15, 2021

My Advisor Ken Foster gave me up to date calls throughout my engine replacement! He was very engaging and kept me informed of All of my options and ensured me that he would do everything in his power to get More

by MelanieH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Nov 22, 2021 -

BMW of Farmington Hills responded

Melanieh, we're happy you found our staff to be so supportive during your experience here at Erhard BMW of Farmington Hills. We hope to be of service to you again in the future. Best wishes, Erhard BMW of Farmington Hills

November 15, 2021

I was met in the service bay and escorted to desk and waited on promptly. Service took about 90 minutes and everyone was professional and polite. Mr. Foster was outstanding. More

by rkjarv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Nov 19, 2021 -

BMW of Farmington Hills responded

Hi Rkjarv, we are very happy to have provided you with such a positive experience!

November 14, 2021

I don’t feel welcome or confident in the work. I had issues with previous automobiles and nobody ever reaches out to address the problem or apologizes. I feel like I’m a burden anytime I bring my car fo More

by Otailor08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad,ken,joy,Jim
November 14, 2021

Great experience. I don't have much more to say. But this review requires 15 words. More

by robtschnitzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
November 13, 2021

Ken Foster in the service department was very helpful and professional. He answered my questions directly and with expertise. More

by kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ken
November 11, 2021

Performed excellent service on my BMW 330. Competitive price and great service / customer experience. Ken Foster is a great advisor. He took the time to show me exactly what was needed. More

by sc96info
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Nov 12, 2021 -

BMW of Farmington Hills responded

Sc96info, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Erhard BMW of Farmington Hills.

November 11, 2021

My advisor Ken Foster was very attentive, thorough and knowledgeable. I will for sure return! More

by takneisha1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Foster
November 11, 2021

Replaced the tire, efficient timing upon check in and completion. Called as soon as completed and washed the car too. More

by rtberteau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
November 09, 2021

Excellent service again from Erhard Farmington Hills. Long time BMW owner who has always enjoyed clean friendly service. Service advisor Ken was excellent as he explained everything thoroughly More

by clreading
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Nov 12, 2021 -

BMW of Farmington Hills responded

Clreading, we're happy you found our staff to be so supportive during your experience here at Erhard BMW of Farmington Hills.

November 08, 2021

Excellent service. It is always a please to bring my vehicle into this dealership. I've had my BMW for over a year, and each visit is a great experience. More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Rossetter
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