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BMW of Farmington Hills
Farmington Hills, MI
862 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 862 reviews
May 11, 2020
great experience my salesman ramzy was great treated me like family very professional asked question only about business and answered every question I asked him prompt my salesman ramzy was great treated me like family very professional asked question only about business and answered every question I asked him promptly and clearly More
by slooter.peterson
Employees Worked With
ramzy was great
May 11, 2020
Erhard has made it easy to get quality repairs on my Z4 ... Whitmer never fixed the xxxx roads so potholes have been a problem for a Z!!! Fortunately Erhard keeps me on the road! ... Whitmer never fixed the xxxx roads so potholes have been a problem for a Z!!! Fortunately Erhard keeps me on the road! More
by Who Dat ...
Employees Worked With
Chad
May 08, 2020
I spent close to 7000 dollars in repair and was very disappointed at the way that the car was cleaned Apart from a superficial wash the car was pretty dirty inside with many stain marks and so much d disappointed at the way that the car was cleaned Apart from a superficial wash the car was pretty dirty inside with many stain marks and so much dust very upset with such sloppy service For a luxury vehicle customer the last you can do is clean the car More
by kananth1
Employees Worked With
Don’t know
May 06, 2020
Dealership is clean. Service staff is nice and knowledgeable about BMW products. Technicians worked thoroughly to find out my car’s problem. Jim, the service rep swiftly notified me of my car’s is knowledgeable about BMW products. Technicians worked thoroughly to find out my car’s problem. Jim, the service rep swiftly notified me of my car’s issues. I recommend this dealership and look forward to future customer service experiences. More
by Alishia B
Employees Worked With
Jim Cash
May 06, 2020
Vehicle taken immediately in for oil service and brake flush. Completed and washed in about 30 minutes. Chad Rossetter, as usual, was spot on. I like taking my car in and since 2002 and seven different flush. Completed and washed in about 30 minutes. Chad Rossetter, as usual, was spot on. I like taking my car in and since 2002 and seven different vehicles have never been disappointed More
by Timtash
Employees Worked With
Chad Rossetter
May 02, 2020
EXCELLENT SERVICE ESPECIALLY BY JOHN MOYER I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. EXCELLENT SERVICE. VERY PROFESSIONAL AND HELPFUL. SALES MANAGER JOHN MOYER IS EXCELLENT. HE PROVIDED TIMEL I WOULD HIGHLY RECOMMEND THIS DEALERSHIP. EXCELLENT SERVICE. VERY PROFESSIONAL AND HELPFUL. SALES MANAGER JOHN MOYER IS EXCELLENT. HE PROVIDED TIMELY SERVICE DURING THESE DIFFICULT PANDEMIC TIMES. HIS HONESTY AND PROMPTNESS IS FULLY APPRECIATED. I WOULD DEFINITELY BUY A CAR FROM THEM AGAIN. More
by jbeydoun
Employees Worked With
JOHN MOYER
April 28, 2020
Engine blew up shortly after warranty expired. Bought the BMW from Erhard. Had all service performed at Erhard. Engine blew up (turbo failed due to wear) shortly after warranty expired. I specifica Bought the BMW from Erhard. Had all service performed at Erhard. Engine blew up (turbo failed due to wear) shortly after warranty expired. I specifically asked them for a complete inspection on my last service before my CPO warranty ran out. No sympathy or deal offered to rectify the situation or just make it less painful, just a $5k bill. Don't get your car serviced here. They obviously don't do a thorough enough job to prevent complete engine failure right after your warranty expires. Looking at what other dealerships have done for their BMW customers (specifically examining potential high price parts that have a tendency to fail in cars before the CPO warranty expires), it's clear Erhard BMW does the absolute bare minimum in their service. More
by Nate
Employees Worked With
Jim Cash
April 24, 2020
Oil change; James Cash very professional, easy to work with , Highly recommended , A++ Great service department, Great communication , great team. seem honest James Cash very professional, easy to work with , Highly recommended , A++ Great service department, Great communication , great team. seem honest , Thanks James, will be back. More
by vth52
Employees Worked With
James Cash
April 24, 2020
Ive said it a bunch and ill say it again. If your certified dealership doesnt have a Chad its not certified. Great guy, great team. Always goes above and beyond and i would also like to thank the beh certified dealership doesnt have a Chad its not certified. Great guy, great team. Always goes above and beyond and i would also like to thank the behind the scenes service guys. Appreciate your hard work during these hard times. Thanks again More
by jeff716
Employees Worked With
Chad
