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BMW of Farmington Hills
Farmington Hills, MI
862 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 11, 2020
The staff was very nice. The waiting area was very comfortable and they were done changing my oil in lest than a hour. I was s completely satisfied. comfortable and they were done changing my oil in lest than a hour. I was s completely satisfied. More
by Nicole Carr
Employees Worked With
Chad Rossetter
July 10, 2020
The service was great from the start to the finish. My tire was damaged on my vehicle which had to be towed in, they replace my tire promptly and I was able to pick my vehicle up to drive home. Thank you tire was damaged on my vehicle which had to be towed in, they replace my tire promptly and I was able to pick my vehicle up to drive home. Thank you Jason and BMW Tire and Rim Service. More
by tahjee2005
Employees Worked With
Jason
July 10, 2020
Product Creditability I requested W speed rated tires, but received lower H speed rated tires for the same price. The alignment and wheel balancing were either not done o I requested W speed rated tires, but received lower H speed rated tires for the same price. The alignment and wheel balancing were either not done or done improperly More
by adaba19
Employees Worked With
Ken Foster
July 10, 2020
Erhard BMW of Farmington is a very professional and courteous place to bring my car in for service. Even though they’re pricey. I enjoy my time there getting serviced. courteous place to bring my car in for service. Even though they’re pricey. I enjoy my time there getting serviced. More
by DeAngelo
Employees Worked With
Ken Foster
July 09, 2020
First Service Experience Last year near the end of summer I purchased a long-time dream car of mine, a 1998 Z3. The car is in fantastic shape, and I want to keep it that way, Last year near the end of summer I purchased a long-time dream car of mine, a 1998 Z3. The car is in fantastic shape, and I want to keep it that way, so I set up an appointment for an oil change. The staff friendliness is top notch and the dealership layout is very nice. I also own a Ford Fusion and take it to the dealership I purchased it from for its scheduled maintenance. There were a few differences in the service. First, the documentation regarding the work done on my vehicle is significantly lacking from what I get with my oil changes at Ford. I don't know what the "World Class Inspection" means as it is not defined anywhere as to what it includes, but on my invoice sheet it says "Inspection Not Completed", so???? No explanation as to why it wasn't, and outside of the oil change I don't know that anything else was done/looked at. I get a full sheet on my Fusion at every oil change indicating fluid levels, tire pressure, tread wear, brake conditions, etc. With this oil change, nothing of the sort. It says under "How we give you 'Peace of Mind'" about searching the database for things I should know about my vehicle based on mileage/time on the road, and making recommendations and treatment plan for the vehicle, but that didn't happen. Also, I found the price to be a little shocking, $119.31. Because it is BMW I expected it to be a little more, but not that much, especially if all I got was an oil change. Again nothing on this "World Class Inspection" that apparently was not completed. Also Ford documents recommended services at specific mileages in the paperwork I receive back. Nothing here. For the name, reputation, and especially the price I guess I was expecting a little more. More
by JFHassell
Employees Worked With
Joy Diericks
July 08, 2020
Another positive experience Dan and Chad handled my issue honestly and professionally. I set an appointment online (very easy) was greeted quickly when I arrived. The communicati Dan and Chad handled my issue honestly and professionally. I set an appointment online (very easy) was greeted quickly when I arrived. The communication throughout the process was timely. The facility is going through a facelift (new construction) but didn't impact the experience. More
by Big Dub
Employees Worked With
Dan Winters
July 08, 2020
Ken Foster Service Rep Can't say enough about my service rep Ken Foster. I've had my BMW in the dealership a few times for updates and Ken's service is top notch. He kee Can't say enough about my service rep Ken Foster. I've had my BMW in the dealership a few times for updates and Ken's service is top notch. He keeps me informed regarding the progress of the repairs, provides me loaner vehicle when needed and makes sure my car is clean when I go to pick it up, If you purchase a BMW from Earnhardt in Farmington make sure you request Ken as your service representative. More
by searay
Employees Worked With
Tom Kelly, Sales
July 07, 2020
Excellent service I purchased my BMW in 2016 in this dealership. The sales person was great. I came back for service this year, the service dept. helped me saved a I purchased my BMW in 2016 in this dealership. The sales person was great. I came back for service this year, the service dept. helped me saved a lot of money on replacing a part. Thank you Jim. More
by jennyhome1
Employees Worked With
Jim Cash
July 07, 2020
Service with a smile. I have no choice but to bring my X3 into the dealership for oil changes. I bought it used a year ago and soon found out that going to the corner for a I have no choice but to bring my X3 into the dealership for oil changes. I bought it used a year ago and soon found out that going to the corner for an oil change was not possible, as no one stocks filters or services BMW without hesitation. Never knew that. Erhard is nice enough. Staff is friendly and showroom/waiting room is clean, although being renovated at this time. I was a little put off when I pulled in to find no one but the porter wearing a mask during the Pandemic scare...? But hey, we are in re-open phase, I guess I just wear mine. Then we get to the oil change and necessary air filter, because of course I need one. $385 right off the bat. It’s a BMW so oil changes and air filters cost more. Other than that, happy with the service and staff. More
by Mifree03
Employees Worked With
Not sure
July 07, 2020
Another excellent service experience I regularly take my 2 BMWs to Erhard Farmington Hills. It is always a great experience. Usually I deal with Chad who is excellent in all aspects of I regularly take my 2 BMWs to Erhard Farmington Hills. It is always a great experience. Usually I deal with Chad who is excellent in all aspects of dealing with me as a customer. Also I have dealt with Jason and Ken - they too are great to work with. This time was as good as ever - and the pricing is good for the quality and quantity of work I will continue to go to FH location of Erhard - in fact am in the process of ordering my next BMW from them - and Service is a key reason why I am returning More
by Roy
Employees Worked With
Chad Rossetter, Jason Betts, Ken Foster
