BMW of Farmington Hills

Quick service, transparent appraisal, open communication This is the first time using Erhard BMW of Farmington Hills for service on my car. The service deparment was extremely busy, but I was able to get a This is the first time using Erhard BMW of Farmington Hills for service on my car. The service deparment was extremely busy, but I was able to get a new, clean, loner car. My BMW was looked over by a mechanic the same day I dropped off the vehicle. I received a follow up phone call and email from the service advisor in the afternoon after a diagnostic report with prices had been prepared and sent. There were a few minor issues and recommendations brought to my attention. I truly appreciate the suggestions and will eventually use Erhard BMW of Farmington Hills to repair and/or replace the car parts mentioned, especially since the service department did not pressure me to perform these repairs immediately. Nothing frustrates me more than high pressure sales and tactics to charge customers for unnecessary products and services. So.....thank you, Chad for.a lovely experience with your dealership! More

I have had unfailing bad experiences with Ann Arbor BMW where I bought the car. I live in AA so to drive to Farmington for service is a inconvenience. I am so glad I did, Earhart has restored my faith in where I bought the car. I live in AA so to drive to Farmington for service is a inconvenience. I am so glad I did, Earhart has restored my faith in the BMW dealership network. Professional, courteous and very service oriented. It’s really a pleasure and a big reason why I won’t switch makes when I purchase my next vehicle. More

Great service! Seamless sales, only issue was the time it took BMW to get the car to the dealership from the port a month is way too long! Dealer gave me a demo of Seamless sales, only issue was the time it took BMW to get the car to the dealership from the port a month is way too long! Dealer gave me a demo of the same model while I waited which is unheard of! My hat is off to Erhard for their consideration of the long wait cause by the factory. More

Jeff Seit and Steve Williams “went the EXTRA mile” to put my deal together! They did an exceptional job getting me a great trade in on current vehicle. my deal together! They did an exceptional job getting me a great trade in on current vehicle. More

Great all around experience! Walked away with car same day which is impressive. Customer service is incredible! Will without a doubt be back in the future. day which is impressive. Customer service is incredible! Will without a doubt be back in the future. More

Routine Maintenance My experience was outstanding! Chad was my Service Rep. He always does a nice job with the Customer interface! Chad did a great job of keeping me u My experience was outstanding! Chad was my Service Rep. He always does a nice job with the Customer interface! Chad did a great job of keeping me up to date as well! More

Best service in town While you pay "dealer prices" the service team more than makes for the difference. The comprehensive review and print out after each service is excep While you pay "dealer prices" the service team more than makes for the difference. The comprehensive review and print out after each service is exceptional. When the service takes more time than expected, there is always options to have a loaner vehicle, or get shuttle to and from dealership which is part of the reason I always go back to Erhard. More

Very friendly! Answered all of my questions plus ones I didn’t know to ask. No pressure to buy unwanted options or services. Great inventory! didn’t know to ask. No pressure to buy unwanted options or services. Great inventory! More

We had a problem with our back up camera while on vacation. We were so impressed with the professionalism and efficiency of the service staff. vacation. We were so impressed with the professionalism and efficiency of the service staff. More

Great experience with Ramsey! Love my car. Will refer others to you dealership. Waiting to bring the car back for final work as promised us. others to you dealership. Waiting to bring the car back for final work as promised us. More