Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Farmington Hills
Farmington Hills, MI
862 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 862 reviews
August 02, 2020
Best customer service 100% recommended friendly and respectful staff Always help any thing you need service your vehicle I work with Ken Foster he is the best respectful staff Always help any thing you need service your vehicle I work with Ken Foster he is the best More
by Dsinghratol
Employees Worked With
Ken Foster
August 02, 2020
I have had many issues with this third lease from dealership 1. The car was delivered to me with a front bumper scratch. I had to drive 64 miles round trip a week later to drop and pick up the car after it was f 1. The car was delivered to me with a front bumper scratch. I had to drive 64 miles round trip a week later to drop and pick up the car after it was fixed. The repair for a new car took a week which I payed for in my lease. 2. The monthly payment was not set up and I had to call for them to realize that it was not completed properly. More
by msierraa
Employees Worked With
Various
August 01, 2020
Excellent The service team was courteous, efficient and my service took less time than expected. As an extra I was not expecting they vacuumed and washed my ca The service team was courteous, efficient and my service took less time than expected. As an extra I was not expecting they vacuumed and washed my car!! More
by kvollman
Employees Worked With
James
July 31, 2020
Great Service, Professional Staff! The service at this dealership is super, and they very knowledgeable , professional and courteous staff. Even though they are still under construction The service at this dealership is super, and they very knowledgeable , professional and courteous staff. Even though they are still under construction, the service from start to finish, went smooth and hardly noticeable. More
by Dev, Canton, MI
Employees Worked With
Joy
July 31, 2020
They listened to what was most important to me and made it all happen. Great experience. Overall, it was seamless, no pressure or games which was the most important aspect to me. it all happen. Great experience. Overall, it was seamless, no pressure or games which was the most important aspect to me. More
by michael.john.abraham
Employees Worked With
Ryan Jacobs
July 28, 2020
Unplanned Maintenance Lost air conditioning and fan on a very hot day. I was able to get in for service relatively quickly. They diagnosed the problem immediately as a bad Lost air conditioning and fan on a very hot day. I was able to get in for service relatively quickly. They diagnosed the problem immediately as a bad fan and it was replaced under warranty. This is not my original dealership but it probably will become my go to dealership. More
by JoeK
Employees Worked With
Do not know the name of the employee
July 28, 2020
Good service, fast, profesional Very customer oriented. Easy interaction with the service advisor. Fast response once he knew the car he was accepting. The car was check and nicely c Very customer oriented. Easy interaction with the service advisor. Fast response once he knew the car he was accepting. The car was check and nicely clean after the process More
by cristianfierro81
Employees Worked With
James Cash
July 28, 2020
Warranty Recall I was in for a warranty recall for Driver side Air Bag, since I have No way of knowing if the work was done, I'll take your word for it, until I cras I was in for a warranty recall for Driver side Air Bag, since I have No way of knowing if the work was done, I'll take your word for it, until I crash or it blows up! The car was in & out in about an hour, & all seems fine! Service Advisor was personable & efficient! More
by drhtag
Employees Worked With
Kenneth Foster
