BMW of Farmington Hills

Great Service My 6-Series required service for recurring low oil warnings. The dealership provided a convenient reserved date and time, and the service was perform My 6-Series required service for recurring low oil warnings. The dealership provided a convenient reserved date and time, and the service was performed perfectly before the end of day (as promised). More

Purchased Used Mini Convertible My wife recently fell in love with, and we subsequently purchased a Mini Cooper S convertible from Erhard BMW. Our buying experience we good overall. My wife recently fell in love with, and we subsequently purchased a Mini Cooper S convertible from Erhard BMW. Our buying experience we good overall. Ahmed, our salesman was excellent. He was responsive to our inquiries and made the buying process seamless. The car we purchased is beautiful, and it's hard to tell it's a used vehicle. The only reason this is 4 stars and not 5, is that we were <10 miles away from the dealership, and the "low fuel" light came on. We are disappointed to have purchased a vehicle that needed to be filled up with gas before we got home! More

Always Professional, great customer service!! Service department always does an excellent job of exceeding my expectations. They are always available on short notice to accommodate during emergen Service department always does an excellent job of exceeding my expectations. They are always available on short notice to accommodate during emergencies. Just stellar customer service!! More

professional, helpful service Everything went like clockwork. received a nice loaner vehicle, the service department gave me twice a day updates and my time spent in the service d Everything went like clockwork. received a nice loaner vehicle, the service department gave me twice a day updates and my time spent in the service department was minimal. More

Excellent service friendly staff Great jobKen foster Excellent service friendly staff Great job Ken foster like always was great Always recommend BMW to my friends and family All my life being dri Excellent service friendly staff Great job Ken foster like always was great Always recommend BMW to my friends and family All my life being driving this ultimate machine and like always remarkable More

Customer Service!! Top notch BMW dealership. Jeff Seit for sales and Ken Foster for service = awesome experience. I made the mistake of driving to Milwaukee to buy Top notch BMW dealership. Jeff Seit for sales and Ken Foster for service = awesome experience. I made the mistake of driving to Milwaukee to buy my certified used 2016 550i....left less than happy. I felt like they "had me" since I drove to Wisconsin to buy - zero personality and full of themselves. I drove away very angry and was upset. I was more angry at myself for not contacting Jeff Seit first as the salesman and Sales Manager at the Milwaukee North BMW dealer were the epitome of "used car" salesmen. Never again. Thank you Jeff and Ken! Todd Lincoln More

Overall satisfaction with my experience with BMW Farmington Hills excellent. My salesman Andrew very professional and answer all my questions. Anyone looking for BMW used or new visit Edhard BMW Far Farmington Hills excellent. My salesman Andrew very professional and answer all my questions. Anyone looking for BMW used or new visit Edhard BMW Farmington. More

If you want to be ignore, this is the place Initial purchase experience was ok, and I get that the dealer is under significant reconstruction. Two service visits since I bought 11 months ago... Initial purchase experience was ok, and I get that the dealer is under significant reconstruction. Two service visits since I bought 11 months ago...both times I found service department to be subpar as compared to competitors (and I have had Cadillacs, Acuras, Lincolns, a Volvo, etc). Most recent visit was for an oil change and a request to check a tire for a slow leak. TOOK 2.5 HOURS, EVEN THOUGH I HAD AN APPOINTMENT. I drove into the service write up area and got out, and it took several minutes for someone to ask why I was there (after he finished telling his funny story to another service advisor). I was the only customer in the write up area, and it was obviously slow (and continued to be, I was the only person in the waiting area). After I got seated in the waiting area, I got an automated text from the advisor "so that we could easily communicate" while I was there. Never got another text, even though I texted back several times asking what the status was. Had to find him after nearly two hours to find out what the problem was. Essentially, I was left to feel like I was imposing on them to be there! (As a side note, my salesman walked by me no fewer than twenty times while I sat there, with not so much as a nod or hello). At least the attitude here is consistent. More

Being an out-of-state client, Erhard accommodated all of my requests and made the process very smooth and enjoyable for me. They provided me with all requested information and a video walkthrough to help me my requests and made the process very smooth and enjoyable for me. They provided me with all requested information and a video walkthrough to help me decide on the vehicle without me having to be at the dealership. More

Everybody was professional and courteous in their interactions with us. As a retired couple we were treated with respect and patience. Today’s vehicles are sophisticated; we got the individual atte interactions with us. As a retired couple we were treated with respect and patience. Today’s vehicles are sophisticated; we got the individual attention and orientation needed. More