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BMW of Farmington Hills
Farmington Hills, MI
862 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 862 reviews
October 03, 2020
Great service and Quick Service ! Joy service manager very friendly , schedule my appointment very timely. Car was service timely finished work same day, very professional Team very friendly , schedule my appointment very timely. Car was service timely finished work same day, very professional Team More
by markawilliams1
Employees Worked With
Joy
October 03, 2020
Erhard BMW of Farmington takes great care of us (again). The went out of their way to make the acquisition of our new vehicle as fast and easy as possible. The went out of their way to make the acquisition of our new vehicle as fast and easy as possible. More
by gwshep
Employees Worked With
Jeff Seits
October 02, 2020
Had an exceptional experience with Erhard and their service team. Service manager quickly arranged for a loaner car once he determined the service would take longer than anticipated. Service was comple service team. Service manager quickly arranged for a loaner car once he determined the service would take longer than anticipated. Service was completed and to my sprise, they even vacuumed the floor mats. they kept me informed along the way and I will definitely use them again. Note this is also after an excellent sales experience. More
by Rankae
Employees Worked With
Ken
October 01, 2020
Very nice experience at the dealership very friendly and Knowledgeable associates very clean I would recommend it to my friend. I always get my BMW service there always a very good experience. Knowledgeable associates very clean I would recommend it to my friend. I always get my BMW service there always a very good experience. More
by Eejackson57
Employees Worked With
Not sure
September 30, 2020
Prompt, efficient check in. Also, very good COVID protections in place. Really appreciated the loaner car, especially at no cost, so I didn’t need to wait protections in place. Really appreciated the loaner car, especially at no cost, so I didn’t need to wait More
by Great X1
Employees Worked With
Ken Foster
September 30, 2020
I recently purchased my 7th BMW. The service and attention I received was amazing! The salesperson and Manager were amazing! I am BMW for Life!!! attention I received was amazing! The salesperson and Manager were amazing! I am BMW for Life!!! More
by pamela-bryant
Employees Worked With
Steven and Shannon
September 29, 2020
I kept getting a “Drivetrain Malfunction” message and a putt putt (low power) feeling periodically while I drive. I finally brought it in, didn’t really want to pay dealership price but they replaced all s putt putt (low power) feeling periodically while I drive. I finally brought it in, didn’t really want to pay dealership price but they replaced all spark plugs and coils the same day. Now my x3 is driving like brand new again! The only area for improvement would be the capability for the operator to inform you whether your vehicle is ready or not when you call because I had to call back several times and kept getting transfer by the operator to different associates that were either away from their desk or assisting other customers. This process was lengthy and a lot of back and forth when the operator could’ve just told me that my vehicle was ready although no one had called to inform me and it was nearing the end of business hours for the day. Overall very satisfied with vehicle service. Will go back. Thank you again BMW Farmington Hills! More
by Tiffany
Employees Worked With
Joy
September 28, 2020
. My service specialist Jason Betts is always professional and takes care of my car like it was his. I never dread taking my vehicle in. Always a great experience. professional and takes care of my car like it was his. I never dread taking my vehicle in. Always a great experience. More
by kstone61
Employees Worked With
Jason Betts
September 27, 2020
Very good experience..advisor was friendly, knowledgeable and helpful. Did take multiple test drives and advisor was very patient during all the process..Overall excellent experience. and helpful. Did take multiple test drives and advisor was very patient during all the process..Overall excellent experience. More
by Ketan
Employees Worked With
Ryan Jacobs
