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BMW of Farmington Hills

Farmington Hills, MI

4.9
913 Reviews
Looking for a new BMW or BMW SUV? Our knowledgeable team of BMW experts is here to help! We're pro's at finding the perfect fit based on personality, lifestyle, driving habits, and, of course, budget. We have plenty of options to choose from between our wide selection of new and pre-owned BMWs, as well as used vehicles made by other manufacturers.
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38700 Grand River Ave.

Farmington Hills, MI

48335

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Showing 913 reviews

January 12, 2021

Emergency walk in was no problem The rep Ken foster Took all the details and they fixed everything not only the urgent but also maintenance needs Well done More

by waseemfaraj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken foster
Jan 13, 2021 -

BMW of Farmington Hills responded

Waseemfaraj, we're happy to hear you had such a positive experience with our team!

January 12, 2021

Great service from representative Ken Foster is amazing! I will ask for him every time I go there for service. He has raised the bar. Thanks! More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Jan 13, 2021 -

BMW of Farmington Hills responded

Dj, thank you for your kind words and this wonderful review!

January 11, 2021

Great service from Service Manager Chris. I had an issue from my last appointment and he responded quickly and resolved it and then some! Thanks. More

by ejackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Ken
Jan 13, 2021 -

BMW of Farmington Hills responded

Hi Ejackson! We're so happy we were able to help you out!

January 05, 2021

Fast friendly service every time !I was advised of the Fast friendly service every time ! I was advised of the findings and corrective requirements in a timely manner. Definitely will will be returning f More

by 5 Series Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad
Jan 09, 2021 -

BMW of Farmington Hills responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 04, 2021

Rude customer service rep. No greeting, talks over and very unfriendly. The experience made me feel as if I am not the paying customer. Bad experience. More

by subhasish Mishra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joy
Jan 09, 2021 -

BMW of Farmington Hills responded

Hi Subhasish Mishra, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to Chris directly at 248-699-3055. We look forward to hearing from you.

January 04, 2021

The staff at Erhard BMW are always friendly and courteous. The showroom is clean and comfortable. They communicate with you about the status of your car, service information, etc. More

by Karen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Rosen
Jan 05, 2021 -

BMW of Farmington Hills responded

Hi Karen, thank you for taking the time to leave a review for us at Erhard BMW of Farmington Hills. We're happy we could meet your expectations!

January 02, 2021

Have been a customer for over 12+ years, the staff and service is excellent. They give the best deals and explain the cost in detail and work with you. More

by ravi.dose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey and Steve
Jan 04, 2021 -

BMW of Farmington Hills responded

Ravi.dose, thank you for your kind words and this wonderful review!

January 02, 2021

According to my assessment, BMW Erhard Farmington Hills has resource issues in the service department. They do not have enough service advisors to handle the workload. The service advisors are juggling bet More

by Pgarg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not important
Jan 04, 2021 -

BMW of Farmington Hills responded

Pgarg, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

January 01, 2021

As always, amazing service at Erhard BMW of Farmington Hills. It’s alway a nice touch to get your vehicle back with a courtesy car wash (interior and exterior). Thank you to my service advisor, Ken Foster More

by Tmcchris4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Jan 04, 2021 -

BMW of Farmington Hills responded

Tmcchris4, thank you for your kind review; we are happy to pass along your comments to the team here at Erhard BMW of Farmington Hills!

December 31, 2020

Excellent service-friendly staff. Especially I like their attitude and willingness to help. After service was done, the car was cleaned thoroughly inside and outside. More

by bgunda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jan 04, 2021 -

BMW of Farmington Hills responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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