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BMW of Farmington Hills

Farmington Hills, MI

4.8
862 Reviews

38700 Grand River Ave.

Farmington Hills, MI

48335

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Showing 862 reviews

December 04, 2021

Worked with Ryan at Erhard BMW of Farmington Hills. He was great. Answered all my questions, went above and beyond to go through how to use all electronics etc in the vehicle. Made the car purchasing pr More

by Nala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Jacobs
December 03, 2021

Nice and professional people ,specially Ken Foster. He knows what he is doing. I believe he is the best service advisor .Thank you so much! More

by rbelea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Foster
November 30, 2021

Kendrick was very thorough, overall, on checking my car while I waited to get my oil change. He also gave me a keychain which I really appreciated, no other advisor had done that for me before, at either F More

by dgomezllanos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendrick Conrad
November 30, 2021

Best experience I've ever had! Staff, like Jaso Betts, are great w/ prompt and honest communication. Got me a nice loaner since I do not live nearby. Alerted to possible costs up front. Facility is spotle More

by nbsalogar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Betts
November 30, 2021

I needed to have a tire replaced. The car was taken to the dealership on the Wednesday afternoon before Thanksgiving, and it was ready on Friday morning. Good service considering the holiday. More

by BMW123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Ken
November 29, 2021

Excellent service excellent service advisor appointment didn’t take over 2 hours, no complaints. Would come again for anything. More

by Rsimm4735@
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joy Diericks
November 29, 2021

Excellent service, as always, from Ken Forster and the team at Erhard BMW in Farmington Hills More

by XXXXX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Nov 30, 2021 -

BMW of Farmington Hills responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 29, 2021

Had the car in for a regular oil service. Overall a good job and experience, as usual at Erhard BMW, though the service took a bit longer than expected from prior visits. Car was nicely cleaned. More

by Hinrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Nov 30, 2021 -

BMW of Farmington Hills responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 26, 2021

Jeff Seit was very helpful with answering all of my questions during the purchase of my new BMW, and he continues to provide great information even afterwards. Furthermore the delivery of my new BMW wa More

by pricesteven40
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Seit
Nov 30, 2021 -

BMW of Farmington Hills responded

Pricesteven40, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Erhard BMW of Farmington Hills.

November 26, 2021

Jeff was very easy to work with and gave me the confidence to work with hi, he was responsive, respectful of my time, very cooperative. More

by fbabcock2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Seit
Nov 30, 2021 -

BMW of Farmington Hills responded

Fbabcock2, thank you for your kind words and this wonderful review!

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