BMW of Farmington Hills

Always have a good experience with Erhard. Service is very responsive/efficient and easy to set up. On suggestion would be to send an appointment reminder through text or email. This could also have cust very responsive/efficient and easy to set up. On suggestion would be to send an appointment reminder through text or email. This could also have customers confirm their appointments.... More

Excellent service. My experience was as expected. Promptly greeted, quality exchange in reason for service, given loaner vehicle and was called and texted when service was complete. Promptly greeted, quality exchange in reason for service, given loaner vehicle and was called and texted when service was complete. More

I’ve owned BMWs for many years in many states and in Germany. This dealership exudes arrogance. The customer experience was mechanical, not personal. In the end, the only problem I mentioned to the serv Germany. This dealership exudes arrogance. The customer experience was mechanical, not personal. In the end, the only problem I mentioned to the service advisor was not fixed. They simply told me that there was no problem found and didn’t show me. When I got home it was clear that the problem was still there. I buy BMWs because of the brand reputation and customer experience. But the value is rapidly eroding as the costs increase and customer service diminishes. Perhaps it’s time for me to consider a different luxury brand for my next purchase. More

The team provided excellent service, and were all very friendly and professional. I am a new customer to Erhard but will already recommend this dealership to family, friends and colleagues. friendly and professional. I am a new customer to Erhard but will already recommend this dealership to family, friends and colleagues. More

Great dealership, great people and great service. I always feel welcomed and appreciated. The service department is accurate, clean and efficient. Ken is an asset to the dealership and great to work always feel welcomed and appreciated. The service department is accurate, clean and efficient. Ken is an asset to the dealership and great to work with. More

I have been an Farmington Erhardt BMW customer for over eleven years. The Erhardt team sets the standard for automotive sales and service. Jason has always been my service representative and he is friendly eleven years. The Erhardt team sets the standard for automotive sales and service. Jason has always been my service representative and he is friendly, knowledgeable, professional and works together with the service team to deliver an excellent service experience. More

The service was excellent. Chad always takes care of any problems I may be having. He gets the car in quickly and the service is done expeditiously. When he realized the car would be overnight he quickly go problems I may be having. He gets the car in quickly and the service is done expeditiously. When he realized the car would be overnight he quickly got me a loaner. Work was done well. No problems. More

Great dealership....Great service.....Good attitude and very professional....Recommend highly...Vehicle was ready when promised and everything was repaired perfect.... Chad, our service rep is great to wor very professional....Recommend highly...Vehicle was ready when promised and everything was repaired perfect.... Chad, our service rep is great to work with... He is a huge asset for this BMW dealership.... Also Shawn, the mechanic , who does all the great work.... Thanks again for taking care of us.... Dave and Kathy.... More

I have been a customer for over 20 years and have bought several vehicles from them. Consistently 5 star or better service, That is why I keep coming back. several vehicles from them. Consistently 5 star or better service, That is why I keep coming back. More

In for factory airbag replacement. Car was washed afterwords and, apparently a window, on passenger side was not completely closed and water entered the car. I was told that the water entered, due to afterwords and, apparently a window, on passenger side was not completely closed and water entered the car. I was told that the water entered, due to a leak and, it was cleaned up. However, I had a car wash yesterday and there was NO leak!!.....I do not like being lied to! If the window was inadvertently left cracked open then own it!! More