BMW of Farmington Hills

They took excellent care of me and helped me order a beautiful new car for my wife. They even surprised me with few unexpected and generous add ons! I'm sure she will absolutely love it! I will refer ev beautiful new car for my wife. They even surprised me with few unexpected and generous add ons! I'm sure she will absolutely love it! I will refer everyone who'll ask where did I get this beautiful car to my friend Ilir over at Erhards! More

Tom Kelly was a terrific customer salesman. Great communication, technical knowledge and service. He helped me determine the right trim and kept me informed constantly about the build process. Grea communication, technical knowledge and service. He helped me determine the right trim and kept me informed constantly about the build process. Great training upon delivery. More

My service guy Ken Foster always does a great job with me and my wife when we get our vehicles serviced. Love the renovated service room! and my wife when we get our vehicles serviced. Love the renovated service room! More

Everything was perfect. My issue was taken care of and recommended repairs were suggested to me if I wanted them right away or in the future recommended repairs were suggested to me if I wanted them right away or in the future More

Very knowledgeable!! Kayla was more than willing to make our experience at the Dealers, smooth and not stressful! I just had foot surgery and she made me very comfortable!! our experience at the Dealers, smooth and not stressful! I just had foot surgery and she made me very comfortable!! More

I’ve purchased 3 vehicles here, won’t go anywhere else. Always very personal and professional. Kurt spent an hour with me going over all the vehicles options. Always very personal and professional. Kurt spent an hour with me going over all the vehicles options. More

if service tech had found that trans. was 1 qt low on fluid $67 , it may have been unnecessary to completely reload vehicle software $400, to resolve the transmission malfunction indicatio fluid $67 , it may have been unnecessary to completely reload vehicle software $400, to resolve the transmission malfunction indication lite which was my reason for service!!! More

Always have a good experience with Erhard. Service is very responsive/efficient and easy to set up. On suggestion would be to send an appointment reminder through text or email. This could also have cust very responsive/efficient and easy to set up. On suggestion would be to send an appointment reminder through text or email. This could also have customers confirm their appointments.... More

Excellent service. My experience was as expected. Promptly greeted, quality exchange in reason for service, given loaner vehicle and was called and texted when service was complete. Promptly greeted, quality exchange in reason for service, given loaner vehicle and was called and texted when service was complete. More

I’ve owned BMWs for many years in many states and in Germany. This dealership exudes arrogance. The customer experience was mechanical, not personal. In the end, the only problem I mentioned to the serv Germany. This dealership exudes arrogance. The customer experience was mechanical, not personal. In the end, the only problem I mentioned to the service advisor was not fixed. They simply told me that there was no problem found and didn’t show me. When I got home it was clear that the problem was still there. I buy BMWs because of the brand reputation and customer experience. But the value is rapidly eroding as the costs increase and customer service diminishes. Perhaps it’s time for me to consider a different luxury brand for my next purchase. More