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BMW of Farmington Hills

Farmington Hills, MI

4.9
892 Reviews
Looking for a new BMW or BMW SUV? Our knowledgeable team of BMW experts is here to help! We're pro's at finding the perfect fit based on personality, lifestyle, driving habits, and, of course, budget. We have plenty of options to choose from between our wide selection of new and pre-owned BMWs, as well as used vehicles made by other manufacturers.
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38700 Grand River Ave.

Farmington Hills, MI

48335

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Showing 892 reviews

March 25, 2021

Exceptional service! Always a pleasure to get my car serviced, which is usually a boring task. I recommend this location for all your service needs! More

by Markyinpink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken
Mar 26, 2021 -

BMW of Farmington Hills responded

Markyinpink, your satisfaction is our top priority.

March 25, 2021

Very good experience with the service. Service advisor helped to solve the issue with my vehicle with maximum quality and affordable way. Really appreciate the on time service without delay. More

by Rakeshkumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Betts,
Mar 29, 2021 -

BMW of Farmington Hills responded

Rakeshkumar, we really appreciate your positive review!

March 23, 2021

They took excellent care of me and helped me order a beautiful new car for my wife. They even surprised me with few unexpected and generous add ons! I'm sure she will absolutely love it! I will refer ev More

by stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilir, Michael
Mar 24, 2021 -

BMW of Farmington Hills responded

Stan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Erhard BMW of Farmington Hills.

March 23, 2021

Tom Kelly was a terrific customer salesman. Great communication, technical knowledge and service. He helped me determine the right trim and kept me informed constantly about the build process. Grea More

by Phil eyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kelly
Mar 24, 2021 -

BMW of Farmington Hills responded

Phil Eyler, we're happy you found our staff to be so supportive during your experience here at Erhard BMW of Farmington Hills. If you have any further questions, please give us a call. We're always happy to help!

March 20, 2021

Everything was perfect. My issue was taken care of and recommended repairs were suggested to me if I wanted them right away or in the future More

by brich04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Mar 23, 2021 -

BMW of Farmington Hills responded

Hi Brich04! We're so happy we were able to help you out!

March 20, 2021

My service guy Ken Foster always does a great job with me and my wife when we get our vehicles serviced. Love the renovated service room! More

by datreynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Foster
Mar 22, 2021 -

BMW of Farmington Hills responded

Hi Datreynolds, we are very happy to have provided you with such a positive experience!

March 19, 2021

Very knowledgeable!! Kayla was more than willing to make our experience at the Dealers, smooth and not stressful! I just had foot surgery and she made me very comfortable!! More

by Hollywoodnor53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Pinto
Mar 22, 2021 -

BMW of Farmington Hills responded

Hollywoodnor53, we're glad you had such a wonderful experience with us!

March 19, 2021

I’ve purchased 3 vehicles here, won’t go anywhere else. Always very personal and professional. Kurt spent an hour with me going over all the vehicles options. More

by fancifootworks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Haggeman
Mar 22, 2021 -

BMW of Farmington Hills responded

Hi Fancifootworks, thank you so much for your positive comments about Kurt and Erhard BMW of Farmington Hills!

March 17, 2021

Always have a good experience with Erhard. Service is very responsive/efficient and easy to set up. On suggestion would be to send an appointment reminder through text or email. This could also have cust More

by eorbits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Rossiter
Mar 19, 2021 -

BMW of Farmington Hills responded

Eorbits, your wonderful feedback and rating mean a lot to us. We will need to double check we have the correct information for you and you are opted in as we do currently have both texting and email reminders in place. We will alert your advisor. Thanks again for letting us know.

March 17, 2021

if service tech had found that trans. was 1 qt low on fluid $67 , it may have been unnecessary to completely reload vehicle software $400, to resolve the transmission malfunction indicatio More

by czmswm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jason
Mar 24, 2021 -

BMW of Farmington Hills responded

Thank you for your feedback. Our manager would like to speak with you more about your concerns. When it is convenient if you could reach out to Chris directly at 248-699-3055. Thank you

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