BMW of Farmington Hills

Took 2003 BMW 325 I in for apt for the final airbag fix. Very well handled from making the apt to getting the fix done quickly. COVID precautions followed. Professional and polite folks. Thanks. Very well handled from making the apt to getting the fix done quickly. COVID precautions followed. Professional and polite folks. Thanks. More

Ken is always a professional and gives guidance when necessary. Thank you for setting up the service appointment and taking care of all the necessary work needed. You are all truly appreciated. necessary. Thank you for setting up the service appointment and taking care of all the necessary work needed. You are all truly appreciated. More

This is the only dealership that has serviced each BMW I have had. Easy to get an appointment. Kenneth Foster (service rep) is knowledgable & makes every visit as easy as possible. Service performed as need have had. Easy to get an appointment. Kenneth Foster (service rep) is knowledgable & makes every visit as easy as possible. Service performed as need & I have trust & confidence in the work done on my vehicle. I am in & out of the dealership within the estimated time to complete the work. Customer lounge is clean & comfortable. My car is always washed & I drive away happy. More

They did an AMAZING JOB!!Jeff was very professional and They did an AMAZING JOB!! Jeff was very professional and knew the car inside and out. It was a pleasure working with him to discuss options and dis They did an AMAZING JOB!! Jeff was very professional and knew the car inside and out. It was a pleasure working with him to discuss options and discuss the different cars available. More

Had a Great experience with my Sales lady Shannon, and no issues at all with Dealership. Was in and out of the dealer in about 45 minutes. Thank You. issues at all with Dealership. Was in and out of the dealer in about 45 minutes. Thank You. More

Had difficulty in getting car to dealership. Joy was most helpful and understood my problem and worked with me to resolve it. Would gladly consider working with her in the future. helpful and understood my problem and worked with me to resolve it. Would gladly consider working with her in the future. More

I would like to share my experience with anyone that might be looking to buy a BMW from Erhard of Farmington Hills. I own and operate a modern family dairy business on the mid-west side of the state ap might be looking to buy a BMW from Erhard of Farmington Hills. I own and operate a modern family dairy business on the mid-west side of the state approximately a 2 and a half hour drive from Erhard. I employ 15 people to help me with the work of running this agricultural business which operates 24 hours a day, seven days a week. I, like most business owners, deal with problems and inconveniences that can rule or ruin my day. Small weather windows to get the work done before it rains, tight profit margins, and motivating employees to care enough to work hard for me and the business. I need top quality people and top quality equipment to succeed. I know quality when I see it, feel it, and experience it which is why I bought a certified BMW 540i from Erhard. The car is top quality and a joy to drive. However, the true enjoyment came in the experience I had working with Ryan Jacobs my client advisor and Alannah, an enjoyable lady who agreed to go on the 5 hour round trip to deliver my car. From the first time Ryan and I talked on the phone at 11 am until he and Alannah delivered the car at 6 pm the transaction was smooth and problem free. The team at Erhard took care of me from start to finish without issues. Only after they left did I realize how good it felt to be on the receiving end of excellent customer service. Simply put, I experienced personal service of the finest level! Ryan Jacobs and Alannah Hendricks welcomed me into the family of BMW America and more importantly "The World of Erhard BMW". Both Ryan and Alannah deserved to be recognized for a job well done! More

Service performed as needed. Should improve on pricing. I found it quite stiff! It was nice to work with Joy Diericks. She was very nice! found it quite stiff! It was nice to work with Joy Diericks. She was very nice! More

Great dealership. I am impressed and completely satisfied with Kayla and everyone at the dealership. Kayla and Rob Johnson was outstanding and waited for me to get off from work to finish the paper satisfied with Kayla and everyone at the dealership. Kayla and Rob Johnson was outstanding and waited for me to get off from work to finish the paperwork. Thanks again More

Best dealer service experience I've ever had. Not sure if all BMW dealerships are the same but I can't imagine anyone could do better. Very personable, made you feel as if you were the most important person all BMW dealerships are the same but I can't imagine anyone could do better. Very personable, made you feel as if you were the most important person there. I know where my next vehicle will be coming from. More