BMW of Farmington Hills

Representative Joy very pleasant, helpful and knowledgeable. Appointment time kept and work done satisfactorily. Car was returned cleaner than it arrived. I appreciate good service. knowledgeable. Appointment time kept and work done satisfactorily. Car was returned cleaner than it arrived. I appreciate good service. More

Great service. Timely. Very responsive to all my requests. I am very pleased. Highly recommended the dealership and the service department. requests. I am very pleased. Highly recommended the dealership and the service department. More

The staff are great however, they misdiagnosis the problem even though I informed them numerous of times what it was. Not too happy. The car was in the dealership for 3 weeks, had poor correspondenc problem even though I informed them numerous of times what it was. Not too happy. The car was in the dealership for 3 weeks, had poor correspondence with them. Had to speak to the Supervisor. More

Joy the service advisor answered all my questions and was patient and nice! Thank you! patient and nice! Thank you! More

Very responsive, friendly and prompt repairs made. Easy to deal with. I have used this dealership for years. I would recommend Erhard BMW of Farmington Hills. to deal with. I have used this dealership for years. I would recommend Erhard BMW of Farmington Hills. More

I live in Boyne City a 4 hour drive. When I need anything I just call Joy Diericks and she aways gets me in and does an amazing job. She makes me feel like a am really appreciated as a client. Mark Kowalske I just call Joy Diericks and she aways gets me in and does an amazing job. She makes me feel like a am really appreciated as a client. Mark Kowalske More

This was the worst experience I have ever had with a dealership. I took our Z4 in with a radio problem. When Joy, the service rep, said she would call me back, it basically meant she had no intention dealership. I took our Z4 in with a radio problem. When Joy, the service rep, said she would call me back, it basically meant she had no intention of calling. After they had the car for almost week, and Joy would not call back, I had to take time off work to drive to the dealership, only to find that she was gone for the day. Apparently, leaving in mid afternoon was more important than calling me. Another helpful service person looked into things and said the new radio I needed would be in the next day. He told me that the tech would put the new radio in as soon as it arrived and I would be called so I could get it that evening. After no call the next two days, I called to talk to the service manager. He told me that the new radio had the same problem as the existing one, but that another radio was ordered and would arrive Monday. I told him I was coming to pick up my car Monday, with or without the radio repaired and that Joy had to let me know what the status was on Monday. She did call and left a voice message at 1:30 PM saying that the tech was putting in the new radio and she would call as soon as it was ready for pick-up. I returned her call, and as usual, only got her voicemail. I left a message that I wanted to get the car that evening, fixed or not, and I wanted her to return my call right away. As it got later and later on Monday, I called back and finally reached the service manager. He basically led me to believe that the service tech had no idea what he was doing. The initial problem was the radio going out while driving. After the service tech put in two new radios, over an 11 day period, he concluded that it wasn't the radio after, but the car computer was not communicating with the radio. Maybe he should have tried to make the car computer communicate with the radio instead of replacing radios. The end result is almost 12 days without a car, no loaner offered, and the repair never completed. I will never return to Erhard BMW for repairs. More

It was a pleasant experience working with Mike the salesman. salesman. More