BMW of Farmington Hills

I had an X4 with 10000 miles on it that needed oil and brake fluid changed. In addition, we needed to replace the tailpipes because the paint peeled off in the first year. I didn't need a loaner vehicle b brake fluid changed. In addition, we needed to replace the tailpipes because the paint peeled off in the first year. I didn't need a loaner vehicle but it still took about 6 weeks to get an appointment. We dropped the car off, I got a text from service advisor Ken Foster early morning saying the car was in process of service. I called and texted Ken around 3:00 leaving messages about when the car would be done. No response for over an hour. I called again and left a message. He called back saying the parts for the tailpipes weren't available. Granted they knew 6 weeks in advance that we needed those parts and nobody ever said the parts were not available. I could have waited to take the car in for service when the parts arrived or at least should have been told about the parts up front because Ken said he was checking on the parts mid May and they were back ordered at that time. I've owned multiple BMW vehicles over the last 30 years and this is the first time I've had to deal with such pathetic communication from a BMW dealership. A customer should not have to share in the part problems the dealer is facing. And certainly the customer should be told up front, before the car is dropped off that the parts are not available. You don't accept a car for service that you can't complete. Then when I picked up the car the next day they said they washed it but it looked worse than when I dropped it off. They have not lived up to any expectation. More

This place has gone really downhill in the last few years. When I took my car in for service (repairs + oil & brake fluid change), they took so long to get back to me that they weren't able to finish years. When I took my car in for service (repairs + oil & brake fluid change), they took so long to get back to me that they weren't able to finish the repairs before I left town, then lied to my face and told me they kept it inside when it was covered in rain. After 1 day (not an exaggeration, it was 18 hrs later) the low oil warning came on, they admitted to me that they DID NOT KNOW HOW MUCH OIL SHOULD HAVE GONE IN MY CAR. My BMW car. At the BMW dealership. Then after 5 mins of lowballing me they agreed to a refund for the oil change, told me the check would be in the mail. It's been a month now, no check, and they will not return my calls. The fact that I had to top off my oil 10 miles after a change is the perfect example of how bad this place has gotten since Erhard sold. More

The best service ever. Chad Rossetter provided top notch service. Cant thank him enough for being so professional. Will always come back to him. Thank you! service. Cant thank him enough for being so professional. Will always come back to him. Thank you! More

Very friendly and professional people. They did not hesitate a second on anything I needed help with! hesitate a second on anything I needed help with! More

knowledge, efficency and fabulous customer service Highest quality service you will ever experience. From the moment you drive into the service center you are greeted with the utmost professionalism. Highest quality service you will ever experience. From the moment you drive into the service center you are greeted with the utmost professionalism. More