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BMW of Fairfield

Fairfield, CA

4.7
83 Reviews
BMW of Fairfield is dedicated to providing you with the best automotive shopping experience by simplifying transactions and ensuring a personalized, transparent, and efficient experience. We empower our guests throughout their vehicle ownership through our One Promise? philosophy in Sales – One Price. One Person. One Hour.® A dedicated Client Advisor customizes the entire buying process for you, showing complete regard for your time and the needs of your family or business. One Protect® Finance and Insurance Protection Products exemplify the Power of One® philosophy by ensuring simplicity, transparency, and communication for a stress-free automotive purchase. Your dedicated Client Advisor will guide you through our Finance and Insurance products at upfront, transparent prices to see how they affect the bottom line and decide which options best suit your lifestyle and driving habits. We empower you to have a seamless and personalized experience tailored to your needs and preferences, ensuring complete satisfaction and peace of mind. Our commitment to exceptional service continues long after the sale. SchompWay? service, rooted in the Power of One® policy, ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
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2399 Auto Mall Parkway

Fairfield, CA

94533

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Showing 83 reviews

April 05, 2023

Stephen was awesome. Made the experience easy - and he is honest and super efficient- I will come back here for service now More

by kl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Staples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yahara Nicholson, Ryan John
Apr 18, 2023 -

BMW of Fairfield responded

We love to hear that! Thank you for taking the time to write this review.

February 05, 2023

Had a great experience working with Greg at BMW in Fairfield. He was professional, personable, and not pushy at all. I highly recommend checking this place out if you’re in the market to buy a car. More

by Nestobar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Locastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Smith
Feb 07, 2023 -

BMW of Fairfield responded

Thank you so much! We are delighted to hear about your positive experience with Greg. Enjoy!

January 11, 2023

Kelly Kilker and Huy Phan were both excellent, friendly, and a pleasure to work with. Both were very helpful and explained/answered clearly all my questions since it’s my first time to buy an EV. I highly r More

by Genie
Recommend Dealer
Yes
Employees Worked With
Ray Ojeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Huy Phan, Kelly Kilker
Feb 07, 2023 -

BMW of Fairfield responded

Genie - we really appreciate the kind review of Kelly & Huy. We are proud to know they delivered a positive, professional experience in purchasing your first EV! We hope you love it!

January 11, 2023

BMW Fairfield has excellent customer service. Their staff are friendly and easy to talk to. More

by Genie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Ojeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Huy Phan, Kelly Kilker
Feb 07, 2023 -

BMW of Fairfield responded

Thank you so much, Genie!

December 23, 2022

Very cooperative sales person and very nice video of the vehicle. She was very thorough. More

by jsmith3843
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelly Kilker
November 26, 2022

Was happy with the dealer, Brittany was amazing to deal with! Will recommend her and BMW of Fairfield to others! If I had the money to buy a second car today I would be right back talking to Brittany More

by Esteindorf
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brittney Fisher
Nov 26, 2022 -

Esteindorf responded

Will come back again

November 06, 2022

They didn’t even have time to talk to me. Kept saying will get back to me but never did . Called me a week later when I already had purchased the vehicle from another dealer More

by Ravi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2022

Greg Locastro and the team at Fairfield BMW made the process or ordering and buying a new X5 very painless. Thank you! More

by Justin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Locastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Choonhaurai, Becca Martinez
September 25, 2022

Greg Locastro, was incredibly helpful. He made us feel welcome and comfortable, He was able to explained everything clearly. We will definitely come again and have Greg help us More

by Vguadamud
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Locastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2022

From the moment we walked into the dealership, we were given top notch service from Kelly and the rest of the staff. Everyone was helpful, friendly, efficient and very courteous! This was the best experie More

by margchapin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Kilker
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