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BMW of Fairfield
Fairfield, CA
83 Reviews
BMW of Fairfield is dedicated to providing you with the best automotive shopping experience by simplifying transactions and ensuring a personalized, transparent, and efficient experience. We empower our guests throughout their vehicle ownership through our One Promise? philosophy in Sales – One Price. One Person. One Hour.® A dedicated Client Advisor customizes the entire buying process for you, showing complete regard for your time and the needs of your family or business.
One Protect® Finance and Insurance Protection Products exemplify the Power of One® philosophy by ensuring simplicity, transparency, and communication for a stress-free automotive purchase. Your dedicated Client Advisor will guide you through our Finance and Insurance products at upfront, transparent prices to see how they affect the bottom line and decide which options best suit your lifestyle and driving habits. We empower you to have a seamless and personalized experience tailored to your needs and preferences, ensuring complete satisfaction and peace of mind.
Our commitment to exceptional service continues long after the sale. SchompWay? service, rooted in the Power of One® policy, ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 83 reviews
July 22, 2023
Worst experience I can ever remember having with a car salesperson or dealership. I came to BMW of Fairfield recently to buy a used car — the salesperson was Rich Stroter. I was looking for a Honda Ci salesperson or dealership. I came to BMW of Fairfield recently to buy a used car — the salesperson was Rich Stroter. I was looking for a Honda Civic for my 80-year old mother, and finally found one that was the right look and price that we wanted at Fairfield. I am an hour drive from the dealership, so after being told it would be ready to view at 11:30, then 1:30, then 4:00, we decided to see it the next morning. I asked Rich to let me know if the car sold at the end of the day so I didn't bother with the long drive the next morning for nothing. He texted me 15 minutes later to tell me there was another customer coming to see it at 6:15 that night. I called to see if I could hold the car, and he said I could do that with a $1000 deposit. At 5:45, I agreed to do the deposit and asked him to text me the paperwork. I asked if he could hold the car at that point, and he said yes. I then asked again just to be clear, telling him that I wanted to be sure that we didn't need to race through the paperwork before the customer got there at 6:15, and he said not to worry. He then slow-rolled the forms (it took at half hour to send the first form), I'm guessing so that he could gauge the other sale prospect and try to work both sales at once -- despite what he had told me. I returned the first form within minutes and then sent my license and insurance, and asked for the payment link. It was around then that he told me there would be an extra $999 payment for an “appearance package.” When I told him I didn't want that, he said he'd try to remove it but that "in most cases we do not take it off." It is a deceptive business practice under CA law to have a hidden cost like that. Ultimately, he did agree to remove that cost (and I’m used to the standard undercoating pitch), but presenting it as something they might not be able to remove was again deceptive. After that, he abruptly went silent. No communication for the rest of the night -- just totally ghosted me, even though we were right in the middle of the transaction and I was just waiting for the payment link and had agreement on price. It took until the next day around noon for him to admit they had sold to the other customer. I am shocked at this sort of treatment from a BMW dealership — it was dishonest and deceptive. I would never give this dealership my business and would urge others to stay away if this is how they do business. More
by woverend
Employees Worked With
Richard Stroter
June 30, 2023
First off, I’d like to say that I have never purchased a used car. After calling BMW of Fairfield, I reached Jordan and explained what I was interested in, I set an appointment for my son and I to take a l used car. After calling BMW of Fairfield, I reached Jordan and explained what I was interested in, I set an appointment for my son and I to take a look at some used BMW’s the next day. After taking it all in, and going thru the inventory, we were about to end our call when Jordan brought to my attention a model I might be interested in. He sent a video presentation and I liked the car and I had a good feeling, my son would to! So instead of waiting till the next day, we went to take a look! Did a test drive and I decided make the purchase. Overall experience was like buying a brand new car! Let me say, my credit score is just good/fair. So I wasn’t expecting a low finance rate, just something comfortable. Their finance guy worked thru a bunch of lenders, and guess what! The best rate came from my financial institution……Golden 1 Credit Union! It was a good rate, based my FICO. I am very pleased with doing business with BMW of Fairfield! More
by rogerpage1955
June 20, 2023
Place appeared to be a new facility with state of the art accommodations in regards to car displays, accommodations, and contract review media. Facility was very clean and inviting. accommodations in regards to car displays, accommodations, and contract review media. Facility was very clean and inviting. More
by anthonyroots
Employees Worked With
Other Employees :
Can’t remember the names of the two guys who delivered the vehicle. They were good as well.
June 12, 2023
BMW of Fairfield is extremely proactive and helped me get the vehicle I wanted months earlier than another nearby dealer. Everyone I interacted with was knowledgeable and very friendly. the vehicle I wanted months earlier than another nearby dealer. Everyone I interacted with was knowledgeable and very friendly. More
by Brett J.
Employees Worked With
Shelby Brooks, Marie Quiambao
June 12, 2023
The dealership and my salesperson were very good and honest about what was happening and when I could expect delivery of my car. I just wish it hadn't taken so long to take delivery. honest about what was happening and when I could expect delivery of my car. I just wish it hadn't taken so long to take delivery. More
by BMW-Tom
May 13, 2023
Clean and friendly dealership, slow but everything upfront and easy to follow and understand. . I’m 70 years old, so it’s not the first time around the block and my salesman Lance Evans was a 10 out upfront and easy to follow and understand. . I’m 70 years old, so it’s not the first time around the block and my salesman Lance Evans was a 10 out of 10. More
by tiniguez01
May 10, 2023
Great experience. Sales staff was incredibly helpful and communicative. Easy to find the vehicle I was looking for. Easy in and out experience overall. Will be back. Sales staff was incredibly helpful and communicative. Easy to find the vehicle I was looking for. Easy in and out experience overall. Will be back. More
by Mgoshey
Employees Worked With
April 27, 2023
Everyone was professional and friendly. Greg Locastro made our experience simple and efficient. We thoroughly enjoyed working with him! I would highly recommend this dealership to anyone Greg Locastro made our experience simple and efficient. We thoroughly enjoyed working with him! I would highly recommend this dealership to anyone interested in a BMW and suggest they ask for Greg!! More
by slinde1744
April 18, 2023
Friendly people, excellent salesman Lance , is his name who helped me through out the purchase. who helped me through out the purchase. More
by Timalberts94587
Employees Worked With
April 13, 2023
Amazing car dealer, staff are great and efficient, I had a wonderful experience at BMW of Fairfield. a wonderful experience at BMW of Fairfield. More
by adaobi ukaegbu
Employees Worked With
Other Employees :
Jon Smith
