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BMW of Fairfield

Fairfield, CA

4.7
78 Reviews
BMW of Fairfield is dedicated to providing you with the best automotive shopping experience by simplifying transactions and ensuring a personalized, transparent, and efficient experience. We empower our guests throughout their vehicle ownership through our One Promise? philosophy in Sales – One Price. One Person. One Hour.® A dedicated Client Advisor customizes the entire buying process for you, showing complete regard for your time and the needs of your family or business. One Protect® Finance and Insurance Protection Products exemplify the Power of One® philosophy by ensuring simplicity, transparency, and communication for a stress-free automotive purchase. Your dedicated Client Advisor will guide you through our Finance and Insurance products at upfront, transparent prices to see how they affect the bottom line and decide which options best suit your lifestyle and driving habits. We empower you to have a seamless and personalized experience tailored to your needs and preferences, ensuring complete satisfaction and peace of mind. Our commitment to exceptional service continues long after the sale. SchompWay? service, rooted in the Power of One® policy, ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
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2399 Auto Mall Parkway

Fairfield, CA

94533

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Showing 78 reviews

June 13, 2024

I purchased a BMW 740i last week 06/07/24 From Lance Evans and he was awesome! He guided me from start to finish and made very thing clear on the type of vehicle that I was looking for. I would definite More

by aeugene11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

BMW of Fairfield responded

Thank you for choosing BMW of Fairfield! We're delighted to hear that Lance provided excellent guidance and made your purchase experience smooth. Enjoy your new BMW 740i, and we look forward to seeing you again in the future!

June 06, 2024

Horrible customer service. Kept pushing off the day I was supposed to get my car back and would not give me a rental. Also was over priced for a part of the vehicle when I was More

by j000_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac Ruiz
Jun 17, 2024 -

BMW of Fairfield responded

I'm sorry to hear about your experience with our customer service. It's disappointing that we didn't meet expectations regarding the timeline and pricing for your vehicle. We aim to provide clear communication and fair pricing, so I would like to discuss this further with you. Please reach out at your convenience. Thank you, Nate Sanchez - Service Manager - (707) 402-1507

May 19, 2024

Very easy and fast process, new car was delivered to my home! Angel was very knowledgeable and efficient. More

by Tracy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Staples
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

BMW of Fairfield responded

Tracy, it's great to know that Angel and our team at BMW of Fairfield made your car-buying process easy and efficient. Enjoy the new ride!

May 02, 2024

I will buy my BMW from Nathan. He is knowledgable and a pleasure to work with. Highly reccomend! More

by g.alexmartinez
Recommend Dealer
Yes
Employees Worked With
Nathan DeFreitas
May 03, 2024 -

BMW of Fairfield responded

Thank you for choosing BMW of Fairfield, we appreciate your positive feedback!

January 27, 2024

Very helpful, knowledgeable and willing to work with me. Great people and a great experience. I would highly recommend this dealership! More

by mgdoleman0443
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marie Quiambao, Kendrick Yu, Brandon Franks
January 17, 2024

I was really not looking forward to buying a new car because the car that I thought was my forever car had been in a collision & totaled. I decided to go to BMW in Fairfield and Greg came out to meet & More

by Missanna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Locastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirby Lopez
November 14, 2023

Greg is the greatest! He sent me a video of the car I was interested in so I could see it before driving over an hour to the dealership. He took the time to get me a great More

by Kelleyoco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Locastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

BMW of Fairfield responded

Thank you for sharing your positive experience with Greg! We are beyond thrilled to hear that you experienced such fantastic customer service from start to finish and that you enjoyed buying your new car. Enjoy all of your new adventures, and we look forward to the opportunity to serve you in the future!

October 30, 2023

We had a great experience of buying our new BMW X5 from BMW of Fairfield. I live in San Francisco and SF BMW dealer didn’t have the car configuration I was looking for. I found a car I liked at Fairfield a More

by Zach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Locastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

BMW of Fairfield responded

Thank you for sharing your fantastic car buying experience at BMW of Fairfield! It's great to hear that despite living in San Francisco, the team at Fairfield was able to provide you with the car configuration you were looking for. Your recommendation is greatly appreciated, and if you ever need assistance or have questions in the future, please don't hesitate to reach out. Enjoy your new BMW X5, and thank you for choosing BMW of Fairfield and the team!

October 16, 2023

I purchased a certified used vehicle from Carl Dantes at BMW Fairfield and he was super responsive and professional throughout the entire transaction. Carl had the car detailed and ready and went above an More

by joseph.angeja
Recommend Dealer
Yes
Employees Worked With
Carl Dantes
Oct 24, 2023 -

BMW of Fairfield responded

Thank you for taking the time to share your wonderful experience with Carl Dantes and BMW Fairfield! We're delighted to hear that Carl provided you with excellent service and professionalism throughout the entire transaction. It's great to know that he went the extra mile to ensure the car was ready and that you were comfortable with your purchase. Your recommendation means a lot to us, and we're grateful for your business. If you ever need anything in the future, please feel free to reach out. Enjoy your certified used BMW!

September 30, 2023

I purchased a used Audi from BMW, Fairfield, and I must say it was the best car buying experience I’ve had to date! I live in Seattle, and this is the first time that I have purchased a car out of state. M More

by Mick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Locastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Yu, Stephen Langsam
Oct 24, 2023 -

BMW of Fairfield responded

Thank you for sharing your exceptional car-buying experience with us at BMW Fairfield and Greg Locastro! We're thrilled to hear that even with the distance involved, Greg went above and beyond to ensure you had confidence in the used Audi you purchased. Providing additional photos, videos, and ensuring the vehicle was in excellent condition are all signs of his dedication to customer satisfaction. It's great to know that the issue with your trade-in was resolved fairly. We truly appreciate your recommendation and your business. Enjoy your Audi, and if you ever need anything in the future, don't hesitate to reach out. Safe travels back to Seattle!

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