BMW of Fairfield

Very helpful staff, loved working with Henry Johnson. They work hard to offer the best service, and of course the cars are amazing! They work hard to offer the best service, and of course the cars are amazing! More

We purchased a used VW at BMW of Fairfield in August. Although we like the car, our experience was horrible – certainly not the Gold Star Service they emphasized during our visit. After multiple conversa Although we like the car, our experience was horrible – certainly not the Gold Star Service they emphasized during our visit. After multiple conversations via email, regular mail, and phone for 6 weeks, we were unable to resolve the issues with them. BMW of Fairfield is Not Trustworthy. We should have read the reviews on Yelp before going there. We were hesitant to agree to a purchase the day we test drove the car in August because this Dealer would not allow a 5-day return policy as many other dealers in the area do, so that it is possible to have the car checked by a mechanic. We spent a considerable amount of time checking everything we could think of with the car, but there was no way to raise the car and look underneath. Our sales rep “Big H” Henry Johnson said don’t worry “we won’t screw you over on this”. Further, Hector Ybanes, the Pre-Owned Car Sales Manager at BMW of Fairfield said he knew the former owner personally and that they always had repairs taken care of and it was in excellent shape. Finally, the Sales Manager Colt Davis also stated that they want customers to be happy and excellent service is important to them. Unfortunately, we believed them. We took the car to our mechanic to look into repairing a minor issue we had accepted and to check for any other problems that we weren’t aware of. Within 5 minutes of putting the car on a lift our mechanic noticed a leaking water pump and leaking oil pan that were obvious, long-term problems due to evidence of corrosion. He said the leaking water pump is a serious issue that needs to be repaired soon. We then took the car to our local VW Service Center and they told us repairs would cost over $2200. Both our mechanic and our local VW Dealer said BMW of Fairfield should take care of the leaking water pump and leaking oil pan problems since BMW claimed the car was well maintained and in excellent condition at the time of sale. We sent an email with photos to Henry Johnson, Hector Ybanes, and Colt Davis describing the problems with the car to the email addresses posted on the BMW of Fairfield website. Immediately we received error messages back indicating that all email addresses were invalid. We were able to locate another email address for Colt Davis and forwarded our message to him. Later that day Colt contacted us and was apologetic about the issues with our car. He said he would reach out to the Fairfield VW Dealer (owned by BMW of Fairfield) to check on the pre-purchase service records and get back to us in the morning. Unfortunately, there was no response. Colt said he preferred email contact and we emailed him periodically to ask about the status of repairs to our car but did not receive a response from him or his team. We even printed out a copy of our email message with photos and physically mailed a letter to Henry Johnson and Hector Ybanes. We asked them to email us or call us. No response. Finally, after about 4 weeks we started calling Colt and eventually reached him and he said we needed to talk to Hector who would call us. No phone call came. After leaving phone messages for Hector, we received an email from him indicating that BMW of Fairfield cannot be responsible for repairs after the car is sold. We called Hector to remind him that the problems with the water pump and oil pan were chronic issues of the car before the sale and that he claimed the car was in excellent condition at the time of sale. He did not decline saying that, but reiterated that BMW of Fairfield’s policy is that they are not responsible for repairs after the sale of a car. The BMW of Fairfield website still lists invalid email addresses. For a company claiming Gold Star service it would seem like a good idea to tell customers that the email addresses on their website are incorrect. Since they didn’t give us any contact info, it appears they didn’t want us to contact them. In summary, we are extremely disappointed. More

Employees at the Fairfield BMW dealership listen to what the customer wants. They genuinely want you to be happy with the car that you drive away with. This is the second time that I have done business with the customer wants. They genuinely want you to be happy with the car that you drive away with. This is the second time that I have done business with this dealership. I went back because of the good experience that I had there the first time. Mike Quesada was a pleasure to work with and it was great to see Angel who helped me the first time. More

This is my second translation at BMW Fairfield and I highly recommend them! My sales person, Lance, was thoughtful and helpful and even delivered my new BMW to my house! Steven, the sales manager, was v highly recommend them! My sales person, Lance, was thoughtful and helpful and even delivered my new BMW to my house! Steven, the sales manager, was very helpful thought out my process and made the transition from getting out of my previous car to my new car, easy and quick. Having owned a BMW for the last three years, their service department is equally impressive and customer service focused. If you or someone you know is looking for a new or used car, I highly recommend BMW Fairfield! More

Nice place with a lot of space, showroom is not crowded with cars. They have these booths with nice seating and a big display to show cars/features/papers/whatever in a browser. Close to freeway and street with cars. They have these booths with nice seating and a big display to show cars/features/papers/whatever in a browser. Close to freeway and streets good for test drives. Marcus (sales) and Hector (mgmt) were friendly and patient, answer questions, not pushy at all, went the extra mile with paint touch-ups that are not usually done on non-CPO cars. More

Had a great experience, they made the buying process very easy and I was in and out in a timely manner. easy and I was in and out in a timely manner. More

This dealership makes you feel at home right when you walk in. Very hospitable and respectful, made the long process of car shopping fast and easy. I worked with Mike and he was tremendous in making sure walk in. Very hospitable and respectful, made the long process of car shopping fast and easy. I worked with Mike and he was tremendous in making sure I found the exact vehicle I wanted. He took the initiative to send me photos and videos of the car so I knew exactly what it looked like before I arrived at the dealership. I would recommend this dealership to anyone looking for a BMW, or even a pre-owned vehicle as they have many on their lot! More

Stellar. Driven. Attentive. Fully encompassed on positive results. Feelings that my “handlers” weren’t satisfied until I said so and still persistent until I Driven. Attentive. Fully encompassed on positive results. Feelings that my “handlers” weren’t satisfied until I said so and still persistent until I drove off the lot. All effort was recognized. More

Great experience Lance was very professional and awesome to work with, I would definitely refer a friend to him to work with, I would definitely refer a friend to him More

Greg Locastro and the rest of the staff were very approachable and patient with my purchase. They answered all my questions, gave timely responses and followed up on open issues the week after my pur approachable and patient with my purchase. They answered all my questions, gave timely responses and followed up on open issues the week after my purchase. More