BMW of Fairfax - Service Center

Allen always responded to my questions and txt messages. He explained everything that was wrong with the car. He was kind, helped me out getting a ride to get the car. I recommend bmw service and Allen my s He explained everything that was wrong with the car. He was kind, helped me out getting a ride to get the car. I recommend bmw service and Allen my service guy. More

Excellent Expereince The BMW Service Department is far above the rest. My experience has been one of professionalism and courtesy. My service advisor, Shea, Lueder, is h The BMW Service Department is far above the rest. My experience has been one of professionalism and courtesy. My service advisor, Shea, Lueder, is he main reason for this. No matter how busy he might be or how many customers he is responding to, he makes sure that everything I need is taken care of. Shea is the customer service personified. I hope that BMW Service realizes the quality employee that he is. GREAT service department! More

Good customer service Walied services adviser help me for this service. He is friendly and knowledgeable, taken care of my vehicles. he was helping others and time to tim Walied services adviser help me for this service. He is friendly and knowledgeable, taken care of my vehicles. he was helping others and time to time gave me the updates . More

Excellent service at BMW Took my car into BMW service center last week. My fantastic service advisor is Tyler Parow. He got my car in right away, I was able to get a loaner ca Took my car into BMW service center last week. My fantastic service advisor is Tyler Parow. He got my car in right away, I was able to get a loaner car and he was responsive and a pleasure to work with. I was having a problem that BMW still had under warranty and they fixed my car at no charge to me! I have been having my cars serviced here since 2004. They are great! I would highly recommend BMW of Fairfax Service Center! More

Great experience Emily took care of us the moment we got in and followed-up with email and voicemail as to the status. She even helped out to ensure that our warranty Emily took care of us the moment we got in and followed-up with email and voicemail as to the status. She even helped out to ensure that our warranty would cover the service. More

Quick appointment and fast service! Excellent customer service, was easy to make the appointment online and they took care of the problem. I recommend this dealership for service. Needed Excellent customer service, was easy to make the appointment online and they took care of the problem. I recommend this dealership for service. Needed warranty service and they also found a recall on my car and took care of it promptly. More

Very courteous and efficient. Shea is very knowledgeable and helpful. He addressed my concerns and took care of the problems with the car to my satisfaction. and helpful. He addressed my concerns and took care of the problems with the car to my satisfaction. More

Perfect service, friendly. I will definitely go back for the next service. Mark was awesome. He explained me everything throughout the service process. Highly recommended. the next service. Mark was awesome. He explained me everything throughout the service process. Highly recommended. More

Always THE BEST Service for decades! When I purchased my X5 two years ago, I was seriously considering the Porsche Cayenne because I've driven a BMW for decades and wanted to try somethin When I purchased my X5 two years ago, I was seriously considering the Porsche Cayenne because I've driven a BMW for decades and wanted to try something different. Because Frankie and Robert have CONSISTENTLY provided THE BEST service experience, I didn't want to end up with anything less. I researched the Service Record of all the Porsche dealerships near me and I decided to get the X5 since I'll spend years in service as compared to a day in Sales. AS USUAL, Frankie and Robert were great!! Although I requested a tire balance/alignment, rather than just doing that (because technically there was still enough tread) Robert took the time to show me why, in the long run, it was best to get new tires. Seeing it for myself after his explanation made the added expense worthwhile. Because my entire front windshield is tinted, the State Inspection process is stressful for me... and added work for Frankie. Without going into detail here on the added hassle it caused Frankie (because it's too long to explain), I just want to THANK HER for getting it taken care of. The Inspector, Ronald Wagner, took the time to look up and attach the state law requirement to my documentation just for my added peace of mind... you cannot ask for better service than that! I really appreciate that everyone goes above-and-beyond to provide excellent service! More

Prompt courteous service Needed windshield washer pump replaced in 2002 325ci. Was able to get in the day after the call. Part was in stock and it was done while I waited. D Needed windshield washer pump replaced in 2002 325ci. Was able to get in the day after the call. Part was in stock and it was done while I waited. Danika, the service advisor kept me informed. Nothing to complain about. More