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BMW of Fairfax - Service Center

Fairfax, VA

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348 Reviews

348 Reviews of BMW of Fairfax - Service Center

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February 05, 2020

I brought my BMW M3 for open airbag recall with appointment. The service advisor was helpful and friendly. It took about 1 hour to complete the recall which is amazing. More

by Eti M.
Recommend Dealer
Yes
Employees Worked With
Nicole Oriol
Feb 26, 2020 -

BMW of Fairfax responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

January 29, 2020

Mark provide great customer support during our service Recently completed a routine service appointment at BMW of Fairfax. Mark provide great support and was extremely knowledgeable about the work that wa More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stout
Feb 26, 2020 -

BMW of Fairfax responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

January 28, 2020

Major Repair The transmission on my 2014 W 528ix died. Robert, one of the senior mechanics at BMW of Fairfax did an excellent job on the repairs. He kept me info More

by williamarnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 26, 2020 -

BMW of Fairfax responded

Williamarnold, thanks for your praise and kind comments about our team. We hope to see you soon!

January 21, 2020

Good Efficient Visit Got an appointment exactly when I wanted it. The work was not a typical service by miles because of our unusually low pattern of mileage use. Warran More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Chambliss
Feb 26, 2020 -

BMW of Fairfax responded

John, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 30, 2019

Diagnosing alternator on 325xi The FFX Bmw group are professional, prompt and excellent to work with. Got the car back up and running perfectly. I really appreciate their service More

by Robert.sponseller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shea and the mechanic
Feb 26, 2020 -

BMW of Fairfax responded

Hi Robert.sponseller, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

December 30, 2019

The recall service for my car was performed with the great communication for the expected timeline and on time delivery. The loaner car also helped a lot during the service period More

by la_wang
Recommend Dealer
Yes
Employees Worked With
Mark
Feb 26, 2020 -

BMW of Fairfax responded

La_wang, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 26, 2019

Nichole did an excellent job. Confident the techs working on the car met BMWs expectations. Too early to tell any improvement in car performance. We LL know after driving awhile. More

by Cwoodokla
Recommend Dealer
Yes
Employees Worked With
Nichole
December 25, 2019

Great service - friendly, customer-oriented, and professional. Love my service advisor - I followed her from another dealership. I know I can count on BMW of Fairfax to make sure my car is safe More

by DMcG
Recommend Dealer
Yes
Employees Worked With
Emily Sanjines
Feb 26, 2020 -

BMW of Fairfax responded

Dmcg, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

December 19, 2019

Great service I had my BMW X3 service at Fairfax service location and service advisor Elena T took care of my car , She had Professional service done and very frie More

by LWU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elena T
Feb 26, 2020 -

BMW of Fairfax responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 17, 2019

Very pleased with today’s service appointment. Not only did Nicole do a good job of monitoring the oil change, she also followed up on two recall notices for the car. More

by V
Recommend Dealer
Yes
Employees Worked With
Nicole
Feb 26, 2020 -

BMW of Fairfax responded

Hi V, we are very happy to have provided you with such a positive experience! We hope to see you soon!

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