BMW of Fairfax - Service Center

Great Experience Super service, great explanation on the billing, and even got a rental car for the 3 hours it took to perform my service. Fairfax BMW will get all my Super service, great explanation on the billing, and even got a rental car for the 3 hours it took to perform my service. Fairfax BMW will get all my business. More

Good service Took BMW 535 in for State inspection. The service advisor was polite, knowledgable and efficient. Got inspection and new tire in less than two hours. Took BMW 535 in for State inspection. The service advisor was polite, knowledgable and efficient. Got inspection and new tire in less than two hours. More

Went for safety system checkup passed all safety system tests: Wanted to verify all safety systems purchsed/delivered worked as per specs. Everything passed. My service poc took car passed all safety system tests: Wanted to verify all safety systems purchsed/delivered worked as per specs. Everything passed. My service poc took care of everything as promised. More

Annual warrantee service. Very expeditiously, professionally done! Was there first thing in the morning, 7am. Opened on time, despite the impact of the COVID-19 pandemic. Thi Very expeditiously, professionally done! Was there first thing in the morning, 7am. Opened on time, despite the impact of the COVID-19 pandemic. Things were set up to ensure social distancing. Clean waiting area. Work done expeditiously and professionally. More

Tire swap and inspection I've been going to this dealership for service for many years. Some advisors in the past have tried to up-sell but I'll move on to another one that gi I've been going to this dealership for service for many years. Some advisors in the past have tried to up-sell but I'll move on to another one that gives good advice and I feel comfortable working with. More

Excellent and efficient service as always! The staff is always extremely friendly and helpful. I’m Very happy that I deal with BMW of Fairfax. always extremely friendly and helpful. I’m Very happy that I deal with BMW of Fairfax. More

Fairfax’s BMW service center was by far beyond professional. The attention to detail and customer service was top notch. Thank you to Alex Zelkin and Elena Teneshe for taking care of my vehicle. professional. The attention to detail and customer service was top notch. Thank you to Alex Zelkin and Elena Teneshe for taking care of my vehicle. More

BMW Fairfax is traditionally known as the number 1 dealer in the tri-state area and one of the reasons is the professionalism of the service representatives. I don't know anything about cars so I must have in the tri-state area and one of the reasons is the professionalism of the service representatives. I don't know anything about cars so I must have confidence in my service rep and rely on his expertise and honesty. I hear horror stories from friends who go to other dealers and the size of their bills due to unnecessary work. Mark Stout is my service rep and he takes care of my car as if the car is his, I have a senior citizen car but when Mark suggests repairs for safety driving (not cosmetic), I feel secure that I he is doing the right thing for me. I have been with BMW Fairfax for a long time and I have gone through 4 service representatives all of whom I believed in; but Mark, by far, is the best. Everytime I call for an appointment, I am always afraid that Mark has been pirated by other dealers, the way my other 4 representatives were. More

First off Nicole Oriol is the most amazing service rep. Attention to detail and customer service is always paramount when dealing with her. Fairfax BMW service center is 100% professional. They perform t Attention to detail and customer service is always paramount when dealing with her. Fairfax BMW service center is 100% professional. They perform top notch services and treat you like family. Always a loaner car ready if needed and services are done hours or days ahead of schedule. Top notch service facility. More

Excellent and friendly service on short notice; able to replace headlight the very day I was going on a four-hr road trip in bad weather. replace headlight the very day I was going on a four-hr road trip in bad weather. More