BMW of Fairfax - Service Center

Would have given a 5 star rating but can't. Had an oil change done in which I was told all fluid level were inspected and topped off and literally the very next day my coolant warning light came on. We ad change done in which I was told all fluid level were inspected and topped off and literally the very next day my coolant warning light came on. We added it ourselves. Minor but concerning because it makes me wonder if everything they say is checked or inspected actually is. More

On time service with little effort on my part. Took car On time service with little effort on my part. Took car in, told them what was wrong, and even got a loaner car for the night as they had to order On time service with little effort on my part. Took car in, told them what was wrong, and even got a loaner car for the night as they had to order a part. More

Been a client for a few years. Received great customer service from Walid K. Glad the service did not take long waiting during the times of COVID. service from Walid K. Glad the service did not take long waiting during the times of COVID. More

Great service that he gave me because he was very kind and professional with everything. All the questions that I ask he answered and I was happy of how he treat every single person that goes there. and professional with everything. All the questions that I ask he answered and I was happy of how he treat every single person that goes there. More

Great service and fair pricing, work was done earlier than originally promised. They even gave me an uber voucher to get back and forth because loaner car was not avail. than originally promised. They even gave me an uber voucher to get back and forth because loaner car was not avail. More

Did a good job under difficult circumstances. I had a "check engine soon" light come on in my 2011 335d, I was told that the DPF filter needed to be cleaned. I left the car and returned the next I had a "check engine soon" light come on in my 2011 335d, I was told that the DPF filter needed to be cleaned. I left the car and returned the next day to pick up the car. I started the car to go home and discovered the CES light was still on, so I drove it back into the building. I was then told that the cooler vacuum valve was faulty, which was repaired under warranty.Konrad Malinowski and Charles Barker were most helpful in explaining how the fault was not picked up the first time around, as well as checking the extension of warranty to verify that the part that failed was covered. I have spent so much on this car because of emissions equipment failures. The car would be a great car-were it not for the emissions equipment failures and problems, all of which should be covered under warranty as I fear in time, there will be another problem related to emissions equipment. At that time, I won't have it repaired, I will have it deleted. More

Second Opinion A previous dealer told me the motor on my convertible top was dead and could not be replaced. Mark was amazing and not only got the top fixed but sent A previous dealer told me the motor on my convertible top was dead and could not be replaced. Mark was amazing and not only got the top fixed but sent me a video to demonstrate what to do if the top got stuck. First class service! More

Satisfied customer service The service department does a great job as a team to provide the best customer experience. My service representative Elena Tanase, always takes care o The service department does a great job as a team to provide the best customer experience. My service representative Elena Tanase, always takes care of me and my vehicle, ensuring that I’m in and out without any problems and ensuring my car gets the best service at an affordable price. More