BMW of Fairfax - Service Center

Horrible I have used this location for several years and not impressed with this location at all. You leave messages and they dont call back. You call for man I have used this location for several years and not impressed with this location at all. You leave messages and they dont call back. You call for manager and theu dont call back. The larts department is worse. I go to Sterling BMW if you wants a good place to go that cares about customers. More

Great work! Fair price! Recently my BMW was serviced at Fairfax, Va. Overall, I was pleased with the work performed on my 550i GT. It runs like it's hot out the gate. My Tech Recently my BMW was serviced at Fairfax, Va. Overall, I was pleased with the work performed on my 550i GT. It runs like it's hot out the gate. My Technician Frankie Johnson is awesome! She is the best to work with and explains mechanical matters well. I also appreciate the fact an inspection identified and saved me a issue that would have caused major mechanical issues. Great relationship and commitment to great service! More

Customer Service is Job #1 As always, BMW of Fairfax treated me as if I was their only customer! From the time I stepped out of my vehicle when I arrived at the service center t As always, BMW of Fairfax treated me as if I was their only customer! From the time I stepped out of my vehicle when I arrived at the service center till the moment I drove off, customer service was their #1 Goal. My vehicle was ready within the estimated timeframe, the service advisor was courteous and professional, and the customer waiting room was well-stocked with amenities such as free wifi, snacks and beverages to make my stay comfortable. BMW of Fairfax treats it's customers like ROCK STARS! More

Nice service I like the online appointment system. I had to change my appointment several times and it worked flawlessly. When I drove in they were very polite I like the online appointment system. I had to change my appointment several times and it worked flawlessly. When I drove in they were very polite and explained everything to me. My wait was just over an hour which is respectable. More

3-hour wait for an Oil Change & Worst Service Rep. May 2, 2017: BACKGROUND: 1st time I serviced my car at "BMW of Fairfax". I arrived punctually to my 9 am appointment for an oil change and multi-p May 2, 2017: BACKGROUND: 1st time I serviced my car at "BMW of Fairfax". I arrived punctually to my 9 am appointment for an oil change and multi-point inspection I was lured to by their online coupon. I always service my BMW at another dealer in the area but they did not want to honor the coupon. In hindsight I would have preferred to pay the extra money for a better experience. SHORT VERSION: Waited ~3 hours for a simple oil change, received passive-aggressive treatment and worst-ever customer service by the so-called "service advisor". Service Manager helped at the end but the damaged was already done. LONG VERSION (if you want to read the details): After waiting at their customer lounge for 2 hours without any update I located the "service advisor" I was assigned, he checked and stated they needed 20-30 more minutes, that they were draining the oil and they would wash the car after that. After 45 more minutes he showed up, stated that my car was ready, took me to the cashier, handed her the paperwork and only said "Thank you" and started to walk back to his office. No explanation/details on the multi-point inspection. No apologies for the delay. I said "Three hours for an oil-change?". He immediately got upset and said let's see if it were 3 hours, got the paperwork back and circled the times recorded on them and said something like "it was not 3 hours". Apparently they opened the service at 10:30 not 9:00 when I arrived. He did not give me a chance to react and ran to his desk. When I noticed the issue on the times on the invoice, I went to his desk and pointed out that clearly my car and I were there for the first 1.5 hours just doing nothing. He only said "ok, thank you". I was very calm today and did not want to say what that person really deserved to hear and on my way back to the cashier I asked for the Service Manager. I explained the situation to the Manager, he was understanding, apologized to me, stated that almost 3-hour wait for an oil change is not typical nor acceptable and that he would talk to the service advisor. Since there was nothing he could do to change the past, he offered to at no charge, get the code for a check engine light that coincidentally went on while driving to the dealer. At 9 am when I mentioned about the light to the service advisor, he said that he would have to charge me the $175 diagnostic fee. I did not order the diagnostic because I suspected it was related with the Gas Filler Cap left loose by a gas station attendant in New Jersey over the weekend. It turned out that I was right. I left the dealer in good terms with the Service Manager but extremely frustrated by the whole experience. More

Very efficient Service Department I made an appointment to have an emissions-related issue checked out by BMW Fairfax, after having an independent shop diagnose the potential cause for I made an appointment to have an emissions-related issue checked out by BMW Fairfax, after having an independent shop diagnose the potential cause for a check engine light on my 2012 X5 35d. I decided to try the Fairfax service location based on their good reviews, and fortunately I wasn't disappointed. I made an appointment was made via their website, but not really sure that was necessary, because as soon as I showed up a Service Advisor greeted me within 5 minutes of my arrival. I was literally out of there within 30 minutes at most, WITH a loaner car. I was impressed by the efficiency of their Service Department, despite having at least 4 other cars ahead of me waiting for service. I was also very pleased that they provided a complimentary multi-point inspection ON TOP OF the warranty work I had done. More

FRANKIE JOHNSON ALWAYS DOES AN OUTSTANDING JOB! Frankie goes out of her way to make the BMW repair service a painless experience. She always does an exceptional job going out of her way to see that Frankie goes out of her way to make the BMW repair service a painless experience. She always does an exceptional job going out of her way to see that my car is taken care of. She should be rewarded with a monetary award because of her continued exceptional work!! More